• Billy.com

Overview

Billy.com has a rating of 2.56 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Billy.com ranks 308th among Personal Finance sites.

  • Service
    9
  • Value
    9
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service is poor, promising to return but not doing so.
How would you rate Billy.com?
Top Positive Review

“Best Lead Provider!”

Catherine J.
11/12/19

They are the best in my Local Moving Company! The account managers are very helpful. I got my job everytime they send me leads! Try Billy.com and you will see how they can help you.

Top Critical Review

“Fake leads. Return request button is just an art button. Do not waste your money.”

Ahmad S.
11/29/22

I will contact these numbers. These people never request a move they are all fake name s fake numbers. I'm e you request a return lead you will never hear back from them they don't care at all. This is a big scam try it on your own risk.

Reviews (32)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user ahmads153
1 review
2 helpful votes
November 29th, 2022

I will contact these numbers. These people never request a move they are all fake name s fake numbers. I'm e you request a return lead you will never hear back from them they don't care at all. This is a big scam try it on your own risk.

Products used:
Moving leads

Service
Value
Quality
Thumbnail of user dixien19
1 review
0 helpful votes
December 5th, 2023

So I went to billy.cum they scammed me out of my life savings and killed my entire family my experience was not enjoyable at all it was very sad so I started my villain arch and started killing everyone and billy.cum and one even begged for his life it was pretty cool I am an architect psychopath killing everyone

Tip for consumers:
No nothing e;se

Products used:
Guns,violence,blood,death and money

Service
Value
Quality
Thumbnail of user siennas9
1 review
0 helpful votes
October 13th, 2019

Just started receiving leads and 6 out of 10 were legit. Converted 2 and happy with the result. Will try another set. Keep up

Tip for consumers:
try to ask for a combination of premium and shared leads

Products used:
general contractors--

Thumbnail of user meghanae
1 review
5 helpful votes
October 27th, 2020

Never choose these people. I paid them and from the time they received money I'm trying to call them it's telling that good bye.

Thumbnail of user andres146
1 review
5 helpful votes
August 29th, 2020

Stay far away from this company they are a scam they will take your money and you will not get anything in return trust me I have learned the hard way

Thumbnail of user debrah511
1 review
1 helpful vote
June 2nd, 2020

City moving and 1st advantage moving company is a complete RIP off. Take my word do business with someone one else!

Thumbnail of user juant95
1 review
2 helpful votes
April 7th, 2020

I own a moving company in Philadelphia, I bought $400 dollars worth of leads, so far we have 25 leads and all of them are fake wrong email, wrong phone number, person is not moving, I'm filling a complaint with the BBB, also worst customer service you cant never get a hold of anyone there.

Thumbnail of user bobbys481
1 review
0 helpful votes
September 26th, 2023

Communication was extremely poor, with delayed responses and lack of follow-up but I got payment solution after intervention of TrADeSReCoVEeRy.OrG

Service
Value
Thumbnail of user anthonym635
1 review
1 helpful vote
October 23rd, 2019

I am now on my fourth customer from these guys, liv'n here in east coast I find it useful to have buddy named Billy.com, i don't know with you guys but am starting to trust this company.

Thumbnail of user ajz5
1 review
3 helpful votes
October 12th, 2020

Signed up and all the customer service phone numbers do not answer. Haven't responded to emails. Opened fraud claim

Thumbnail of user janicek622
1 review
1 helpful vote
May 14th, 2023

A complete con… do not waste your time and money…. Please make others aware. Stay clear!
Con! Con!

Thumbnail of user ckristopher07
1 review
0 helpful votes
November 1st, 2023

They will take your money and lie to you about about the shipping and with fake dates and updates.Don't give your money them $#*!s

Service
Value
Quality
Thumbnail of user ctrb
2 reviews
0 helpful votes
October 10th, 2023

Beware of Bill.com if you have Invoice2go account beware they acquired invoice2go for 625 million if you use there merchant services and you have a charge back they will lock you out of your invoice 2 go account and hold you hostage from you customers on there platform fo more personal information so they can screw you they give you a deadline to give them the information there trying to force out of you and they will close your account before the dead line therefore they not acting on a honest bases there not a strait shooters so drop your invoice2go account and use your major banking invoice its safer dont say i didnt tell you so I been with invoice2go over 15 years and since bill.com acquired them the canceled my account in one month stay away

Products used:
Could base service

Service
Value
Quality
Thumbnail of user frankr252
1 review
3 helpful votes
September 7th, 2019

These guys are just another scam lead company selling bogus leads. RUN! The get you singed up, take your credit card number then you'll never hear from them again

Products used:
Leads

Service
Value
Quality
Thumbnail of user anonn15
1 review
2 helpful votes
June 25th, 2019

It is telling that so many reviews are from people who bought "leads". I was tricked by the deceptively written privacy policy ("We do not sell your personal information to third parties.") and now I'm getting 10 calls and emails a day. I am going to blacklist each company that calls me.

Tip for consumers:
Only use if you have a junk phone number you can receive texts on. That's how they trap you.

Products used:
Moving estimate

Service
Value
Quality
Thumbnail of user rafaeld55
1 review
3 helpful votes
May 15th, 2019

Unfortunately, the owners of the company have changed service has become unbearable. Customer service is poor, promising to return but not doing so. They charge me $ 200 for bad hands, promised to return the money, but they ignore me. Simply, you do not have to go with them, you just waste your time and money. Shame!

Thumbnail of user davidl1475
1 review
1 helpful vote
September 30th, 2019

It's not a real "lead" company. It's a scam. They contacted me (I'm not a company) and tried to get credit card info.

Thumbnail of user pratipb
1 review
2 helpful votes
August 1st, 2019

I am being held hostage for a moving extortion.

The MOVING COMPANY BEEN REFEREED BY BILLY.COM. I have reached out to them they did not reply

The moving guy named Justin (I think he is an addict) asked me exorbitant amount of money and took my all belongings when I didn't agree with the charges. I had to call local PD and they called the office. Still they did not show up till 7 in the evening.
Came at 9:25 am Arrived at destination at 10:40 am and took 20 minutes break
Later he asked me to Pay
1. Extra 1 hour of unloading $125. Though my contract clearly says 2.5 hours
2. $50 for the Gas cost. That is included in the contract
3. $60 for tax and surcharge. Which you have clearly mentioned its included
He even abused my entire family verbally with bad word, threat to dump my stuff in the porch without the money finally got physical with me when I asked for the receipt.

IF YOU WANT PEACEFUL MOVE DO NOT TRUST THEM.

Tip for consumers:
IF YOU WANT PEACEFUL MOVE DO NOT TRUST THEM.

Products used:
Moving estimate

Service
Value
Quality
Thumbnail of user fredh80
1 review
1 helpful vote
August 28th, 2017

Stay away from this company, they send 99% fake leads. They charged my business $1000 for leads and non of them were actual customer.

Thumbnail of user melodyf1
PartnerCare-Billy -. – Billy.com Rep

Hello, Fred. I am sorry to hear about your concerns. I assure you that we work hard every day to make sure our Partners are satisfied and receiving quality leads. We would like the opportunity to speak with you, since $1,000 worth of bad leads is not only improbable, but almost impossible. This leads us to believe that something may have gone wrong, and we would love the opportunity to look deeper into this for you, and offer a resolution. Please feel free to reach out to us directly at 650-238-5108 Ext 1, and we will be more than happy to address your concerns. Warm Regards, The Billy.com Team.

Thumbnail of user olegn
1 review
5 helpful votes
Thumbnail of user kellyk6
1 review
16 helpful votes
August 23rd, 2011

STAY AWAY!

Billy.com is a company I would advise EVERYONE steer clear of. Our company entered into a contract with this company, agreeing to a minimum weight disclosure for any leads that we agreed to purchase. After one month of sending leads per our contract (meeting the weight requirements we agreed to), they started sending leads that were well under the requirements set forth in our contract. Since you HAVE to put a credit card on file with them, they took it upon themselves to send us leads that were outside of our contract, and continually charged us for them, resulting in over $600 of wrongful lead charges. When they were caught and it was brought to their attention, they refunded only a portion of the charges. After months of going around and around with them, a representative (who will remain unnamed, but she knows who she is) agreed to refund the full amount. After a month of waiting for the refund to appear on our credit card, she finally got back in touch with us to let us know too much time had passed and "their system" wouldn't allow a refund to be processed so unless we would agree to a credit of $150 for future leads (right, like we want to do more business with these people), she pretty much told me I was SOL.
When suggesting that they cut our company a check, she told me that they don't use paper checks and wiring the money back to us was shot down as well.

Their word & contracts mean NOTHING.

Buyer beware of this company. Run fast from any potential agreement to do business with them.

Thumbnail of user catherinej91
1 review
0 helpful votes
November 12th, 2019

They are the best in my Local Moving Company!
The account managers are very helpful. I got my job everytime they send me leads!
Try Billy.com and you will see how they can help you.

Thumbnail of user sonyav2
1 review
1 helpful vote
February 14th, 2017

We've found movers twice now through Billy.com. Within minutes of submitting our requests, we received calls from a handful or so of reputable movers and picked what worked best for our situation. Highly recommend using Billy to all of our friends and will be sure to hope on again the next time we move (hopefully not too soon though.)

Thumbnail of user feleciam2
1 review
2 helpful votes
February 15th, 2017

We have used this company for our entire lifespan of our business. They have been there for us jolly on the spot with account updates and reload options. Never have we felt pressured to reload. While using this company we have been able to expand our business, opening us to a broader network of consumers. All with the thanks to there professional and dedication to hard work and making sure our small business is not left out.

Thumbnail of user melodyf1
PartnerCare-Billy -. – Billy.com Rep

Thanks, Felecia! Our philosophy is that if our movers aren't successful, we haven't done our job right! Glad it's working for your business.

Your partners in business at Billy.com

Thumbnail of user ericc446
1 review
1 helpful vote
August 14th, 2019

Billy.com Verry Professional and the leads are 100 % manually verified, all i have to do is to call the customer looking for my service. I recomend this to all contractors!

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I? ۪m Billy, and I am dedicated to helping you get whatever you need, especially finding great movers! Visit https://t.co/aVjt5xo0iz for some awesome resources!

Company Representative

Thumbnail of user melodyf1
PartnerCare-Billy -.
Typically does not respond to reviews

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