BestHairBuy

I ordered a summer, beach dress and this company was the one on the transaction. The dress arrived about 3 weeks late (long after our beach trip). The dress was a very cheap knock off of the photo shown on the site I had ordered from. The return shipping to China cost nearly as much as the dress. I will cut it up and use it for a cleaning cloth... BEWARE!

I would just say. Be happy with your hair and just do not watch commercials. I tried and just messed out my hair. It's better to control your diet.

The hair I received looked like something found at a thrift store and repackaged. PLEASE DO NOT USE THIS COMPANY. They will not refund your money if you are not satisfied with their product. "SCAMMERS" Please report them to the Consumer Protection Bureau in your area. They have been reported on numerous occasions. The more people report them the more they will be investigated. It is our money and we deserve to have it refunded back. If you have been scam by them POST IT ON YOUR SOCIAL MEDIA ACCOUNT FOR others TO STAY AWAY FROM THIS COMPANY.

The wig I got was totally different from the one I order as pictured disappointed! Never buying from them again!

The body wave hair is trash, I had to wait over a month to receive my frontal wig. When I got my wig it has no parting spacing. And the hair is synthetic. If your reading this don't waste you hard earning money on this trash $#*! company!

Absolutely DO NOT ORDER FROM THIS COMPANY! They are frauds and will ship you wrong items and will not give you the return address so you are able to return the items! I requested multiple times to return an item as it was the wrong item and they outright refused to take the item back! This company is in China and you will find out the hard way if you buy from them!

Please do not buy anything from them. This company is bad business. They don't honor the return policy. The quality is really bad. I will NEVER order anything else from them.

I sent two wigs back because they were not what ordered. It's going on 2-4 months waiting on my refund
I need there exact address to give to BBB

I ordered a Mannequin a head from this website (best hair buy.com) and the website told me she would be real human hair and beautiful red hair. When she arrived she was blonde and completely synthetic hair. I was very disappointed with my order so when I asked for a refund they were very rude and told me they would not refund me and that the pictures aren't always what the real product will be. False Advertisement is wrong and I would not recommend this website at all. DO NOT ODER FROM THIS WEBSITE THEY ARE FRAUDS AND AWFUL.

The delivery was on time fast and wonderful. Each bundle hair with just the right size not too thick not too thin just enough to complete your head and look exactly perfect I will be ordering again my friends loved it my hairdresser extremely extremely loves the hair I'm very excited and cannot wait to install. Absolutely Love The Hair! I'd definitely recommend going to this vendor if you're looking for some good quality hair for a decent price.

I received my tape-in extensions (wrong length but correct colour) very quickly however the tape was old and did not stick so I had to pay my hairdresser twice to put them in. I advised the company that their product was faulty and was told I could have $10 off my next purchase. I will not be taking up this pathetic offer as the extensions are the worst quality I've ever seen! They were over processed and get tangled every time I wash my hair to the point that I can barely blow dry my hair as I can't get a brush through the extensions. Do not buy from this company!

I purchase two wigs from BestHairBuy. One cost $123.79 and the other cost $74.99. One wig looked too wiggy for me and the other wig did not look like the picture and was too heavy. I requested a refund within 1-2 days of receiving the wigs. "Greeny" emailed me days later to ask why I wanted to return the wigs although my return reason was included in the orginal email. I responded to the email and repeated why I wanted to return the wigs and asked for the return address. It took several days for "Greeny" to reply and asked me to send pictures so I could prove the wigs were not altered. I immediately sent the pictures and asked for the return address. I receive an email from "Greeny" telling me to try to sell the wigs to someone and asking if I wanted to exchange the wigs for another one of their wigs. I explained again that I did not want to keep the wigs or exchange them, but wanted to return the wigs. "Greeny" emailed me days later asking if I knew that I had to pay to ship back to them and they would deduct a restocking fee. I responded yes and asked again for the return address. Needless to say, I have not hear back from "Greeny". This is disgusting. Please don't have the same experience I did. Beware.

Never received my hair ordered 2/27 tracking number says it got delivered at 11:03 3/4 called DHL at 11:05 told them no delivery they said they will contact me when they have an update that was a week ago there has been no contact. Contacted best hair buy that same day with no response until Friday when they said they will Investigate my birthday is this week still don't have my hair at this point I feel like I'm not getting my hair I just want my money back. And to never shop with this company again. I am very u satisfied and they act like they don't care!

I am exceptionally glad with you due to your outstanding website and with splendid photographs, but a few aid does now not appearance higher because of now not enough assistance, so please assure better favours in any other case you are amazing and i'm almost content with you.

Ordered hair with Express shipping 1 week prior to going outta town. Never received hair. When I contacted the company the lady explained it's Chinese spring festival right now and no one works during this time. However they worked enough to accept my money from PayPal. I immediately requested a refund and like others they tried to convince me to accept hair anyway. They already admitted they still hadn't sent the hair so I requested a refund in its entirety with no restock fees or return shipping in the event they try and send it anyway. She offered me a pair of eyelashes as a gift to fix the situation and I declined. I had to pay cancellation fees on my trip and more as a result. They had no regards for me as the customer, she even sent me a small video of her family eating and celebrating to validate the negligence as if I cared. They even told me it would take 6 mos for me to receive a refund. My order was $350 but I received my refund in about 2 weeks roughly after escalating the dispute with PayPal.

Don't purchase from them unless you want a hassle of a refund. Wish I would've read the reviews before purchasing from them.

It's been three weeks and I have not received my hair nor have I gotten a response from them. They just took my money now I have to dispute it with my bank! DO NOT BUY! You've been warned!

I purchased a wig with a lace frontal as soon I received the hair I took it to my hairstylist
As she started to comb it we watched in horror the amount of shedding was unbelievable.
The hair is not 100% human hair evident by the red hairs in the wig I cannot get a refund but
I want to warn any potential customers try Luv Me Hair instead much better hair. I am going
To the BBB to report this

After getting a braided wig that looked like it was at least a month grown out (the 1st pic is what I received, the 2nd pic is what was advertised) I had to fight thru emailS (MULTIPLE, MULTIPLE) for over 2 months for them to NOT EVEN give me half of my money back... It was THE (MOST) WORST return and "money back gtd" I've EVER experienced in my 50 years of life and I shop online weekly!
The braider was lazy obviously or unqualified and quality control where? I braid myself but wanted to pay someone else to do it or my 12 year old niece coulda done better...
The 1st response to my pictures to them were you can fix it or just have someone fix it Say what?! NEVER AGAIN!
Don't waste your time or money, you don't get what's advertised!

WHAT THE $#*! IS THIS RAGGEDY $#*!?
AND THEN YOU HAVE THE NERVE TO DISPUTE MY REFUND WITH MY BANK?
I Bought 2 wigs from YOU BOTH OF THEM I WILL NOT LEAVE THE HOUSE YOU SHOULD ACTUALLY SELL GOOD PRODUCT SO PPL WILL COMEBACK TO YOU, BUT YOU DONT CARE CUZ IT WAS ALL A SCAM IN THE FIRST PLACE. DONT GET FINESSED

I ordered 3 different hair pieces from this company all light blonde. I got 1 light Blonde but a clip is broken so I can't wear that piece, I got 1 red package and 1 brown package. I've been going back and forth with emails every night for 2 weeks now. I keep sending them pictures of what I received, pictures of what they have listed online, my receipt, etc. and they will do nothing about it. I spent $200 for nothing I have to throw these hair pieces in the garbage. Horrible company. Do not order from them.

I've tried returning a product to them since April and I still have not received my refund. My contact has been through email and their website.

They will NOT give you the return instructions if you ask. They will simply reply with questions. You can demand the return address and ask them to honor their return policy, but again, more questions are run-around tactics like "you are our friend, we want to please you". Yes, please me by sending me the return address. No go. After a week of begging for them to send the return address and process my return, they completely ignored me.