BaxterBoo

Guy named Alex says he is the top dog and then transfers you to "manager" Josh who never returns voicemails. I wished I had seen these reviews because the same happened to me. The order doesn't arrive until the 14 days are passed and then you never get your refund. Extremely rude on the phone (Alex), so I will never give another dollar to this company and let all my friends know as well. (20k followers on Instagram) Give them credit they got the name right Baxter Boo as in no good.

I have bout 3 handmade dog sweaters from Baxter boo & each one looks amazing on my dog. 2 sweaters were fair idle & I have gotten a ton of compliments every time my pup were them. I dont understand the bad reviews. Only thing was that there wasn't a hole for the harness, but I easily formed a hole & sewed an open circle w/ matching yarn.

I bought this funny shirt for my Oddie (my 3 years old dachshund) that says "stop dog nudity". He looks so funny and handsome <3!

I placed my first order with this wonderful website. It was easy to shop on. The best part is what I purchased was a savings of 9.00 over Chewy. Their packaging was great and it arrived very fast.

I received my order and found all items were wrong because of MY error. After reading some of the negative reviews I got nervous about my return but nothing written was true of my experience.
I sent the items back, with tags and within the time frame set forth by them. My return was processed in a timely manner and with no hassle.
BTW, I found the prices and selections more than reasonable and the quality was great. Next time I won't use harness measurements to order a collar!

Waited over 3 weeks for rx dog food. They just entered into an agreement with some sort of distribution company. Baxter boo has no idea how it works. Conflicting messages from everyone. I feel bad for the customer service people on the phone, cuz I believe they are not well trained, or told what is going on. The manager Alex does not want to be disturbed and is not responsive to request for information. I was sent two requests to complete reviews for the company before I had ever gotten the product. I ended up just canceling the order out of abject frustration. I do not recommend them in the least.

I really like shopping on this website. It's easy to navigate and the prices are fantastic! Much better than the local pet stores. I am still waiting on the dog bed and toy that I ordered for my new puppy who will arrive in July. I'm so excited about both, can't wait!

I was turned on to this company via my pet friend, and I wish I had known about them sooner.

Wow! Their customer service is stellar, their product selection is out of this world and the quality is outstanding!

Move over, Chewy, Baxter Boo is here!

One of the few places I can order Phytomaxx CBD oil for my cat! This is the best CBD oil on the market for both dogs & cats! BaxterBoo has never disappointed me!

My experience with BaxterBoo has been great. I ordered one size 22 Highline Fleece coats for dogs last year, measured as the site instructs, and the product was a perfect fit for my bulldog/boxer mix. The quality and look was perfect. Much better than anything in the stores both price and quality wise.
This year I ordered the same product, Highline Fleece, for my other three dogs and the fleece were again perfect fits. My dogs love them. This product was just what I was looking for to keep my dogs warm inside the house. They are inside dogs, of course, and this fleece is just right. I can't speak to customer service as I have not had to return anything. The price is perfect and the discounts given make the whole experience great for me.

Warning do not buy from this company they have many bad reviews from better business bureau and this site they are advertising 20% off and free shipping. They only offer free shipping if you buy 49.00 off of product. Also 20% off is no where to be found. I DONT buy from this store anymore.

I used their guide to measure my dog before I hit the purchase button and it was still way too big. It took quite a while to get here too. Almost three weeks. I'm fairly forgiving on this since Covid has put a wrench in many areas of shipping. But the long wait combined with the poor customer service. Leaves me feeling frustrated.
My husband accidentally threw away the tag, but I have the original bag it came in. I was told no return OR exchange. PERIOD. Without the tag. The coat has not been worn by my dog (only to try it on) I don't want my money back. I simply want a coat that fits my pup. I ultimately decided to buy a dog coat from LLBEAN. Same price. And they have an excellent return policy.
Also, the coat itself (from BaxterBoo) was ok. Quality was middle of the road, but the color of the coat in person looked nothing like the color online.

Here is my review Baxter Boo asked me for regarding a product bought. The said they would not publish unless I changed it. I could change it to say to date I have not received any credit or refund.

Don't trust size charts
Had to return for only a credit. I measured my dog per the guidelines on the product page, double checked it. Even ordered up a size because he was borderline. Shirt came and was so was so small it wouldn't go over dog's head. There was a tag on shirt with a completely different size chart then given on product page. Would only let me return for credit. Watch out for false sizing/advertising!

Everything was great except one item too small but my fault for not looking at the size chart on how it fit. Prices very reasonable and product of good quality. Very satisfied and would recommend.

I've been ordered doggie things from them for about 3 years. Great return policy. Awesome products. Things delivered on time or early. If you're looking for cute stuff for s pretty reasonable price, I highly recommend them.

Best selection of dogs apparel, very helpful customer service, like size charts and discount coupon I received with my order, will buy again.

Purchased a dog harness (sz med) that did not fit my Lhasa Apso. RETURNED harness over 5 wks. Ago to exchange for size large. Still have not heard anything! This is the first and LAST purchase from this company! Should have read all the negative reviews before ordering!

I bought a few things from BaxterBoo last October. Since then, I am a regular shopper (at least that's what I think I am:-).

BaxterBoo is more like an online "boutique" store, just like a ritzy doggie boutique nestled in the heart of downtown... New York, Chicago, SF... you know what I mean.:-) This isn't a place you would shop at frequently because their price may be a bit higher, but it's perfect for that special something.

They stand by their products and accept returns 365 days from the date of original purchase, but refund will be issued as a store credit if they don't receive the return within 15 days (I think that's what it said on the packing list). I did make a mistake with my dog's measurements when I bought her a winter coat, but return/exchange was a breeze. They issued me a store credit, and I used that to buy a smaller coat. I only had to pay return shipping.

They often have online coupons, specials, free shipping... so look for coupons and compare prices with other stores before you click "place order". If you then decide to buy from them, I am sure you will be pleased with your purchase!

I DO LOVE BAXTERBOO.COM FOR SHOPPING FOR MY DOG, THEY HAVE A WIDE RANGE OF PRODUCTS AND OFTEN HAVE SALES WITH DISCOUNT CODES AND YOU ACCRUE POINTS WITH EACH DOLLAR, SO FAR I'VE EARNED $300.00 IN A GIFT CERTIFICATE WHICH MAY BE USED IN ANY DENOMINATION OF 20"S AND UP. I find asking for a live demo on their innovative livestream is awesome and most informative when unsure of the actual size or item in general and you get see them live and ask questions.
Customer service is a solid 10 both via email, live-chat or phone.
Prices are competitive with other sites, that being said when they have their blow out sales it's a gold find for your pet and pocket.
They also have pet of the day and you win $25.00 gift certificate and if your pet wins 1st 2nd or 3rd at the end of the month you win a nice size gift certificate
VERY high quality items, i've only had to do one return with over 100 purchases.
Highly recommend and don't forget to use the live demo option with Brandon or Mary. Lately they have had issues with incorrect sizing info and I had to return 5 doggy shirts, had I used the live demo it would not have happened as Brandon and Mary use a measuring tape and have cought a few errors.

I bought an item in 2016 (doggles) had to return them for some reason (did an insured return) and was emailed a gift certificate, without an expiration date. At some point a couple years ago found the paperwork and tried to order something, but my signon was no longer valid. Put the paperwork away and then this week came across it again. Had timme to actually call and explain that I couldn't sign in. The gal on the phone (Meli) was nice she finally found me once I gave her the gift certifcate # and then she could find my email etc. Long story short her mgr Elaine says that they can no longer honor it bacause it has been inactivated. I don't think this is right, thry refuse to refund me, force me to take a gift certificate and then when I finally want to use they say its no good. If they are going to expire you should put a date on them, then maybe I would have done something about it the last time I came across the paperwork. They wanted to offer me 20% off a purchsase, but why would I even want to shop with them again. No Thanks, rather just use Amazon

Beware of this company. I ordered 2 winter dog jackets for my dogs and used their size chart for measurements. Jackets arrived and were 4 inches too small in chest. I had to spring $13.00 to return them and to date no refund.

I bought a coat for my dog (Shih Tzu) Saturday I got it and the measurements they gave were 4" smaller than the actual measurements so the coat was way to big. I called and Alex had me email pictures with a measuring tape to show the coat was 24" chest and not 20" that they said it was. Alex told me to call Monday when the manager would be in, I did and Alex said to call Tuesday that the manager wasn't in. So I called Tuesday for about an hour and they would not answer the phone. I emailed and asked why they wouldn't answer my calls they emailed back to say they were busy with other customers and they would get back to me which they never did so I emailed again an hour later and they said they would email me a return label. I won't send it back because I don't trust them to refund me. Don't trust this place you will be sorry. Look online and you'll find they are overpriced also.

Beware of this company!

I have ordered 3 different items in attempts to get a shirt that fit for a costume. 1 of them I ordered with out assistance. I indeed measured my dog, but, item had to be cut off him with scissors. I contacted customer service, giving them the measurements. He recommended 2 other tops to try in my dogs "size" (ha!) Not even close.

The return policy is 14 days after order is placed, not when order arrives. It takes 2 weeks to arrive. I guess this is their way of not having to be responsible. Sure, I could have paid return shipping and gotten a store credit, but, clearly the sizes are not even close to being accurate, and I'd have to pay shipping (again) to get new items to me. Lesson learned.

Bottom line, their sizing is not even close to being accurate, their customer service is a scam. Beware of this company. This company is why people order from Amazon.