BackWaterReptiles

Our baby bearded dragon came almost 3 weeks ago and still barely eating. We are feeding her repetitive with a syringe and giving her electrolyte soaks. She has improved in coloring and is pooping now. She looked like death and still on the fence if she will pull through or not. After reading all of these reviews I am just sick that they are continuing to operate and sell animals. This is purely inhumane!

We ordered a Male Russian Tortoise on Tuesday for our family. The delivery was quick, it arrived on Thursday. He came in with a newspaper insulated box with hand warmer inside to keep him as warm as possible. We got him in his habitat and he was basking under his light and exploring. We will definitely order from this company again. I was able to email after receiving him to check on age and they responded quickly with extra info about care. They want you to have a happy healthy animal. Overall a great experience.

Excellent service. Packed professionally. Even a hand warmer to keep him warm. He arrived so warm and happy. Shipping was as offered. Very professional

Received three very healthy albino baby turtles, and keeping them under lightless-heat in order to protect their eyes, which for anyone with albino pets of any species I very strongly recommend so your albinos don't go blind. Also, for anyone considering turtle hatchlings, one of my photos shows a dark soil bottom which I soon had to cover with larger gravel because the babies were eating it, so please keep in mind they should not be able to eat the substrate.

Anyway, I asked for three of the friendliest hatchlings, and that is what I received. Very calm and healthy animals that are comfortable with safe handling. I have ordered only a few animals from BWR spanning over the past decade or so. I've always received a healthy animal, even in some weather conditions that pushed the limits of what would be considered safe temperatures according to their website, though I wouldn't recommend doing that. Even delicate animals like chameleons and praying mantises came safely and without issue. I think those who haven't done research on live animal shipments should do so and consider the risks and realities of what can happen before leaving a poor review. Also, read their "Shipping" and "7-Day-Guarantee" pages on the website.

Some of the best prices out there, too. Thank you, BWR!

Ordered a emperor scorpion. Entire process was quick and I received my animal the next day. I live in a cold area the packaging was well done and the heat back was still warm upon arrival. The animal is healthy and eating within 3 hours of settling down

I bought a blazing blizzard Leopard Gecko from these guys in mid January, and because the temperatures were not ideal for shipping, we put it off for about a month and a half to ensure there would be no problems weather wise.

The people from Backwater were more than patient and helpful with my order! Of course the negative reviews scared me a bit, but im sooo glad i went through with buying through them, my gecko is very healthy and beautiful and honestly for the price they sold her for im kinda amazed. People are always gonna be more enclined to write a bad review, but im just sharing my positive one. Very nice experience with these guys!:)

Photo below of my new addition Salm from Backwater

P.S. I noticed there is another site with the url backwatersreptiles, with an 's' in comparison with the real site backwaterreptiles without the 's', this seems to be a fake site people are getting scammed from so please be careful people! Dont buy from sites unless you know theyre the real deal

I would highly suggest nobody buy from them what they did to my blood python was totally unacceptable she came with one heat pack at the very top of her box she was practically almost dead she looked so terrible and was so slow moving I have a picture of her and I'm surprised she's driving as good as she is right now but I will say she has problems her eyes twitch she can't even hold on to me with her tail backwater reptiles you need to be put out of business you are terrible to these animals I can't believe what you did to her and sent her out shipped her out in the middle of a snowstorm I can't believe how ignorant you people really are to these animals you abused my blood python to the point she almost came to me dead one heat pack what is mentally wrong with you people and it wasn't even near her it was all the way at the top of her box what was that going to do for her you people make me sick and I promise you I will never come back to your store if she survives you will never get my business again and you guys better hope my vet don't tell me anything otherwise because I am taking her to a vet you people make me want to throw up I hope one day someone shuts you down for what you do to these poor animals that can't even fight back

$220. Received 2 poison dart frogs, both dead in 2 days. One email sent to me so far, and I attempted to leave a voice mail, only to reach a "full mail box". I will gladly rewrite this if this questionable company addresses my issues.

Backwater reptiles is the perfect place to buy reptiles and amphibians! I have 2 dumpy tree frogs from them and they are absolutely adorable!

I ordered a monitor by mistake and they fixed me up with a red iguana that's absolutely beautiful and so sweet. They shipped it very nicely and sent me all tracking right away. I will definitely only buy my reptiles from backwaterreptiles! Thank you so much!

I ordered a baby american alligator from backwater reptiles and I was absolutely blown away at how accurate their babies are from their photos. Our baby arrived safe and sound. She is such an amazing addition to our family. Just so everyone is aware there is a fake fraudulent website who is claiming to be them and giving them poor reviews. I can 100% guarantee if you order from the real backwater reptiles https://www.backwaterreptiles.com/testimonials/backwater-reptiles-testimonials.html you will not be disappointed!

I tried ordering a tortoise through them on feb 27,2024. I ordered a hatchling but they didnt have any so they offered me a different size. Which i was fine with and refunded me the difference. The day it was suppose to be shipped i got another email saying they were unable to ship due to the cold temps at night and they needed to wait until it got up to the 40's. I was ok with it. This morning 3/3/24 i checked the temperatures for where i am in colorado and the temps wont be anywhere near the 40's all the way into mid April. So i email them letting them know that i didnt want to wait until summer to get the tortoise and if i could just get a refund instead. They replied back giving me my full refund. I know in the past this company has had horrible reviews and i was hesitant on orderimg from them. But they have been great replying to all my emails. And at the end returning my money.

I ordered 3 Asian forest scorpions and they arrived a day earlier than expected and all three are in great health and very active and hungry. Great company to work with.

I am extremely satisfied with backwater reptiles. This was my first time purchasing a reptile online. I was able to contact customer service via email with a few questions that I had and they got back to me very quickly! The sulcata tortoise that I purchased arrived quickly. I tracked the package the entire way! 10/10 recommend and if I ever buy another reptile I will do so through them!

I have ordered from them 3 times. Everything has always gone well and I have never been sent a sick, injured or unhealthy animal. I'm more than pleased with them. I've gotten a gold dust day gecko, pixie frog and a bearded dragon. All beautiful animals. That's just me. I've also ordered from big apple! Horrible customer service! Sick sick gecko that expired a week after arriving. And yeah that's all

I should have read reviews before doing business with them. 3 dead tarantulas then made me send pictures of the box and dead animals. Not satisfied with the pictures and accused me of sending blurred pics and pic of exoskeleton! Very shady

I ordered Nile monitor lizard from backwaterreptiles.com. The lizard arrived at the promised time, and looking healthy.
They have affordable prices compared to the other websites, which made it possible for me to get this exotic animal.
Thank you guys very much!

Horrible customer service, very rude, condescending and very unhelpful! First and last time buyer.
Was trying to order a snake, but they needed pictures of your license, credit card, utility bill...shocked they didn't ask for my W-2s while they was at it. Needless to say I canceled the order, just wasn't worth it at that point.

I was very excited to finally buy my pink toe purple tarantula for my birthday and brought it from this company. I finally received it on October 24 and 11am eastern time…and it died by 5 pm eastern time. I tried to call the company and their phone does nothing but go to the voicemail. I generated an email which I was grateful that they responded and allowed me to once again pay that high shipping to have another one mailed out. I received my replacement one on November 4 and would you believe it died 10 minutes after receiving it! I emailed the company who tried yo tell me they never got an order from me and this back and forth went one for almost 2 weeks. Sometimes they would respond and some times not even so much as a sorry for the inconvenience. Well today I finally got a response that said my warranty is expired and they will not replace the dead tarantula! How if I was within the window of replacement according to your website. Whole birthday gift down the drain. Worse experience ever.

Do not buy from them! We bought a monitor lizard. It came dehydrated, skinny, underweight, lethargic. Did not eat. Vomited. It has a likely kidney infection (from blood test results). Needs medical attention, vet assistance multiple times a week and intensive long treatment. Expectations are uncertain. They sell sick animals for hundreds of dollars and don't care at all.

Do not order off this site! They take your money, don't send the product, don't return the money and manipulate you about checking your emails. I bet this website will be closed down soon!

I ordered spent over $100 for shipping and for my product and come to find out from this company they will not ship to my PO box where I'm able to order chickens ducks geese baby pigs turkeys and have them delivered to my PO box because the post office will call me to notify me that they are in for me to pick up the refuse to give me back my money it's been over a week I am not receiving any more emails from them so this is my first step which is a review my second step is I'm taking them to small claims do not order from this place Total rip off if I was able to leave a 0.0 star I would but in order to complete this form I have to write a one star

I bought 2 green iguanas a female and a male when they came in the mail one was alive and the other one was tangled up in the paper and I picked it up and it was completely dead there was no way it was coming back to life I even did CPR cause I'm a vet but it was guaranteed to be alive and it was dead now I got one can y'all send me another one that is alive they are not cheap and I spent good money on 2 and got one I love all animals and it broke my heart when it was dead I made a little funeral for it I sent pictures of the dead one and email it to y'all I don't know what else to do... The green iguana that is still alive is happy and healthy