BackDropSource`

The flag banners is helpful for advertise my brand. Quality of print is Excellent. Highly Recommended to all

Editing of the Image very good. Excellent service from the printing side and
Best way to advertise for my company.

I got my media wall and it came out very good and the price I paid for it was economical compared to other stores online. Great Service

A month ago I purchased event media wall backdrops for my company events for backdropsource. It looks like goods designs, materials & easy to fit. I feel happy to buy a product.

Great Company & excellent work. Thanks Backdropsource! I will use them again. I would recommend this company

Please be very careful when doing business with Backdrop Source. Several months ago (July 2021) I ordered one of their Velcro Media Walls. They sent me the incorrect one. I have been trying for months to get the replacement. They have promised me 7 times that it would be delivered on the weekend. They even called me 5 weeks ago and said that I would be receiving it on the weekend. I just sent them this email in hopes of getting my money back:

"I must have my money back. It has been months since I have asked for a replacement with the correct media wall that I ordered.

You have told me multiple times that I would be getting my product on the weekend and it never came.

Five weeks ago you called me and told me I would get it on the weekend. It never came.

Why are you treating this customer so disrespectfully? Is this typical or do you have some grudge against me?

Regardless, please refund my money IMMEDIATELY. No more excuses! No more broken promises!"_______________________________
I have yet to hear back. Their Online Chat doesn't work, no one ever answers the phone. No one responds to email.

The customer service was good, the printing of the backdrops was excellent. I am really happy with the backdrop

Easy online design tool, very fast production and delivery. Would definitely use it again. Highly recommended.

We conducted an event. Visitors were impressed with the backdrop wall and printed design. We adjusted the height and the product is just awesome.

The delivery was very quick it was delivery on very next day.the packing was excellent
And easy to order

Where do I start?
I ordered a backdrop with backdrop source on 30th October 2017 for my 30th Birthday that was on 25th November.
I received my order a little under 2 weeks prior to my party and upon checking on the backdrop I noticed there was a print issue.
I immediately started panicking as I knew I only had under 2 weeks to get it rectified.
I took photos of the mistake and emailed it to their customer service representative Ryan.
Ryan was quick to say just wipe it with a cloth I had to re-iterate it was a print issue and they must of rolled it up before it was dried properly.
Ryan they advised they will get another one out ASAP and insured me it will arrive by November 25th.
He then advised he will send me tracking details

Ryan advised it had been posted with hunter express and delivery would be 3-5 business days on Saturday 18th November - no tracking details were still given.
On Thursday 23rd November, I email Ryan to advise nothing was yet received and my party was that Saturday.
Ryan said to chase up hunter express and on Friday provided me with the tracking details I waited on hold with hunter for 25 minutes to be told they dont have tracking numbers with numbers that long and there were no deliveries under my name.
Ryan did not answer his phone calls and we tried from numerous numbers to call as by this point it was after lunch Friday 24th November.
After an email to Ryan saying I was getting very frustrated he proceeded to tell me it was with Toll IPEC and this was around 4pm.
I tracked the package and it was at the TOLL DEPO in Melbourne so I asked Ryan to chase up the delivery to which he responded numerous times with the back and forth emails that if I want it I can arrange to go pick it up.
Was he for real? They stuffed up my product they shipped it too late he gave me wrong details and at 430pm on Friday afternoon he tells me to go pick it up!
Thats great TOLL shuts at 5pm and is closed Saturdays this was advised to Ryan and he never replied.
Saturday came and went and I didnt have a backdrop for my party and that was the main centerpiece so I hadnt bought many other decorations. Backdrop source had ruined by 30th birthday not so much due to NO backdrop but due to the customer service and mis leading and not correct information and the fact I was told to pick up my backdrop was appaling.
Monday the new backdrop was delivered and I had been trying to email Ryan with no response so I called form my work number and he answered I was very firm in what I said to Ryan and he stated he would refund me and organized for the back drops to be picked up.
I get an email saying the refund was processed on 28th November and should be in my account with 48 hours 3 days forward no refund and no details as to when TOLL was coming to pick up backdrops.
Emails back and forth Ryan finally advised I could throw backdrops out as they had no use for them and that my refund should be in with 5 business days.
On Monday 4th Dec and I emailed again to advise still no refund and if it was not received I will be calling consumer affairs and leaving reviews to which I get an instant email back with a paypal refund invoice ahhhh so it was initiated the week before like advised it was done on that spot once I threatened other avenues.
NO APOLOGY was ever made by Ryan NOT ONCE nor was there an apology after I told him via email after I got notification of refund that I was appalled by the customer service and no apology was given.
This whole review is really the short version of the events that took place and I would highly recommend YOU DONT USE THIS COMPANY.
PS backdrop source if you want your company to succeed fire RYAN immediately.

REGARDS,
Kara
My 30th was RUINED!

I ordered a studio kit and it arrived one day earlier. Thanks backdropsource for the speedy delivery.

The banner looks amazing, the price was very reasonable and I received the banner in no time... Thanks

"I have ordered from backdrop source several times. Custom printing is absolutely awesome. Always received it quick. I'm always happy with them."

I received the the product and am extremely pleased with its usefulness, construction, capability and carrying/storage design. So happy with product and will continue shopping more...

Backdrops are of great quality, my head shots of students in school made their sports event lively

When I placed my first order and made payment through paypal, the payment transaction was completed and I received the confirmation mail but still they dint ship my products. If asked, they say " pls verify your address and send a mail to us from regestered paypal email Id". This was really annoying me... But later on for the past 5 months I v placed many orders from them... This time there were no questions asked. Shipment was on time, product quality was good. Cool offers :): ) :) I think their management would hav changed lol :): ) :)