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Do not order a gift card from Athleta. I ordered a hefty one as a gift for my daughter-in-law. The confirmation for it arrived and I assumed the card was on its way. Three weeks later (3 weeks!) I learned that indeed no card had been sent and when I called I was given 4 explanations, none of which made sense. I was NEVER notified that the card was not sent, so their records showed. A very weak apology was all I was offered. That company is off my list forever.
This site is very easy to navigate, and ordering is a snap. I love the workout clothing and the apres workout attire - my favorite dress is one I bought for my trip to Mexico in 2010 - the Pack Everywhere dress; I still wear it every summer. A waiter in Mexico spilled o.j. on my lap and it just rolled off the dress - not a spot on it!
They are great with filing orders and handling returns. You have to print the return label off their website. I was having trouble printing the label and the customer service rep sent the label to my email address. She stayed on the phone with me until it appeared in my mail box.
Looks like they have great clothing, plus the woman on the home page is really cute. But I did want to warn people of a possible virus or just SPAM looking like it's from Athleta. My coworkers received the same thing but under their own name. Info is below:
I received a SPAM email to my work address Thanking me for shopping at Athleta and providing me an order number. Not sure if this is a virus or not so I'm taking any chances on clicking on anything. The email came from Athleta@emark14.embluejet.com and looks like this:
Dear Dane L*****
Thanks for shopping at athleta.com. Your order number is #16YWB0G. Please print this page or write this number down, for future reference. This order should arrive within 9 business days.
You may check the status and order information of your order by:
Description Size Unit
Price Qty Total Return
Sporty Shirred Swim Skirt
Black XL 44.00 1 44.00 Mail only
Shirrendipity Halter Tankini
White XL 59.00 1 59.00 Mail only
Sporty Shirred Bottom
Garden Green XL 42.00 1 42.00 Mail only
Shirrendipity Halter Bikini
Garden Green DCUP 44.00 1 44.00 Mail only
Indigo XL 69.00 1 69.00 Mail only
Double Dutch Tee
Venetian Blue XL 54.00 1 54.00 Mail only
All Terrain Skirt
Cargo 16 59.00 1 59.00 Mail only
Summary of Charges
Order Subtotal: 371.00
Shipping & Handling: Free
Order Total: 399.64
You will receive a shipment notification email message as soon as we send your order. We may also send you additional updates regarding the status of your order. This email is for your records only and cannot be used as a receipt for in-store returns. To receive a full refund, you must bring the invoice included in your shipment to the store.
New: Gap, Old Navy, Banana Republic, and Piperlime return policies have changed. Return merchandise within 45 days of the original online purchase date. To view the entire return policy, CLICK HERE.
athleta.com Customer Service
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