I told the customer service tell when I needed it and she said it should be in but she would keep an eye on it. (in 64 reviews)
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After buying some really good deals from ATG, and many other items, I've now become disenchanted. Why? Because your Daily Deals no longer entice. Most of your 'deals' are very expensive items . . . and REPETITIVE out the yingyang. First a faucet . . . then a sink. Then a faucet . . . then a sink. Then a faucet . . . then a sink. I am blissfully happy with my sink so you are not going to sell me a sink and/or a faucet.
Your Daily Deals page is LOADED up with 'deals' . . . but they are the SAME deals week in and week out!!
And the deal page's pictures are JAMMED so CLOSE to each other that NONE stand out to grab my attention. Instead, I get seasick.
Have you considered replacing your page assembler with a graphic designer?
Your Tips were a great idea. But the one in which I was most interested --- setting a holiday dining table --- didn't follow through!
When you bring back your deals that are AFFORDABLE to budgets in this destructed economy --- instead of trying to make a bigger profit on stuff you apparently can't get rid of --- then I will remember to look more often. The past few months I have FORGOTTEN to look more days than not, because the 'deals' are so costly and so repetitive.
I do like your vast array of beautiful items, but when you don't lure me with a GENUINE deal, I forget to go back to ATG to look at your OTHER things.
I have ordered 6 fans from your store and am extremely pleased with all of them. When I had difficulty picking out a special light fixture, your staff was very helpful-to the point of calling one manufacture to get me a part that I needed. Everyone comments on the lovely fans in my living room, And no one can believe how powerful the small blades on the bedroom fans are. The kitchen fans are white and make a dramatic statement to that room.
Ordered a posable ladder as a gift. When it wasn't going to be in when it was supposed to be, I got a call. I told the customer service tell when I needed it and she said it should be in but she would keep an eye on it. She did and updated me. Ultimately I didn't get it by the date I wanted (manufacturer issue) but I got treated with kid gloves. Will come back to be sure!
I have ordered many times from atg with zero problems. When I first started looking at what they had to offer I noticed they are affiliated with Lowes a store we love. Prices are always low and with free shipping I can buy with confidence. Plus if you look around you can sometimes find a coupon to use on your purchase.
As you can tell from the title of my review - I had a question about something I wanted to buy - I called - and not only was I really happy that I called because they knew the answer but also because I was also told about a discount I didn't know was available...just genuinely nice people, who like their job and really want to help you. That's customer service at its best!
We had a major rehab on out house last year and we ordered a variety of supplies/fixtures to make our place a home. I had to call customer service many times and I always received prompt and helpful service. I check the website whenever I need something.
I order merchandise on a regular basis however I wish they had a designer discount. I work in a high end showroom and have multiple clients at the same time. trade discounts would be a better way to get more business.
I have been happy with the quality of materials and delivery.
The halogen pendant lamps over our kitchen counter burned out, so we were in the market to replace them. The salesperson at Lowes suggested we visit the ATGStores website, and I was amazed at the selection and prices available! Shipping was fast, easy and best of all free! There is no reason to shop anywhere else!
I've had nothing but good experiences with buying things at ATG. The prices are very reasonable, the items are exactly as described, and I have had zero problems with everything I received. These guys are truly doing a great job!
I have found the ATG lighting website to be one of the best out there, with minor glitches on the searches sometimes. By narrowing the criteria for my search, I found this perfect chandelier, which was exaclty what I was looking for.
ATG has an extensive lighting inventory, which keeps me coming back. ATG could expand their inventory to include lesser known, or more avant garde, designers.
In the past, I have found that if there are issues with an order, ATG's customer service isn't the best.
Overall, though, I am a happy customer.
I can't remember the last time I bought furniture (indoor or outdoor) from a brick and mortar store. ATGStores.com covers everything. Every category, style and they have the best selections. They offer fast shipping, and the best warranties. And did I mention FREE shipping.
We are building a home and almost all of my lighting has come from ATG. One fixture was bent when I opened the box and it was immediately replaced. Very easy. Our home is not yet finished and I still have a few light fixtures I need. I will most likely purchase these from ATG as well.
We have used ATG for many home remodel projects in the past and I have never been disappointed. In all of our orders I have only had one item that was damaged. As I stated above, that was very easy to deal with.
Most of the fixtures we have purchased would be considered high end. A few would fall in to an average category. We have always received many compliments on the figures. They are nice quality and easy to install.
I highly recommend ATG for your home needs.