Customer service quickly resolves issues with any merchandise. (in 78 reviews)
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I am generally not a person who writes reviews but I have had two experiences with ATG customer service and both times they have made the situation right. Their customer service is great and the products are fantastic. I would definitely ordered from them again and I am a tough customer.
Web site did not give me an option for selecting finish, The picture was in silver which is what I wanted and I pressed add to cart. I got brass. They did except return but charged me $5.25 shipping for something that was their web site fault.
ORDERED A 6'x4' SHED THAT WENT ON SALE 5 DAYS LATER. REFUSED MY REQUEST TO ADJUST PRICING EVEN THOUGH ORDER STILL PROCESSING. ALSO, IT'S BEEN 2-1/2 WEEKS (18 DAYS) AND STILL NO SHIPMENT. LAST ENTRY FOR ORDER STATUS ACCORDING TO WEBSITE POSTED 5 DAYS AFTER PLACING ORDER, "PACKAGE PREPARED TO SHIP"
They advertise Best Price Guarantee, price match + 10% off. THIS IS JUST TO MAKE YOU THINK YOU ARE GETTING THE BEST PRICE! I found a website that beat them by $200. When I asked for price match plus 10% off, they tried to tell me that since the other website was based out of OHIO only, they couldn&#039;t price match.
Their terms state that it only needs to be a US retailer (ie, not Amazon)... not on sale... and in stock. I fell within all guidelines of their guarantee. They made excuses to not honor their 10% PRICE GUARANTEE
IM REALLY IMPRESSED WITH THIS COMPANY. I HAD ORDERED DRAPERY RODS/RINGS AND THEN THE NEXT EVENING REQUESTED TO CHANGE MY ORDER OF WHICH THEY COULD NOT DO VIA "CHAT" BUT THEY DID CANCEL MY ORDER AND THEN WHEN I WENT ONLINE TO ORDER THE SAME MDSE BUT DIFFERENT COLOR ROD THE PRICES HAD INCREASED AT MIDNIGHT 1/18/16, HOWEVER, THE CUSTOMER REP DID SPEAK WITH HER SUPERVISOR AND I RECEIVED THE ORDER FOR THE EXACT AMOUNT AS THE EVENING BEFORE..... REALLY APPRECIATE THEIR FRIENDLINESS, DEDICATION TO MAKE THE CUSTOMER HAPPY, AS WELL AS THEIR AWESOME PRICES
I ordered 2 planters in November 2014 for my wife for Christmas. The items where backordered and she finally received them in February only to find that 1 of the items was broken. We called and notified ATG who put in a request for the replacement part. We would call and periodically check with ATG who continued to say that the replacement part was backordered. Finally after over 6 months of waiting I demanded a refund for the entire order due to poor service. Thankfully ATG agreed and provided a full refund. Will NEVER order from ATG again!!
I had a problem with an item delivered to me, so I tried the online chat. It took so long that I gave up and tried the phone number. I got through, and was asked to send photos of the damage, which I did that evening. I called the following Monday, and couldn't find anything out because the service rep didn't make any notes. However, he did finally call me back and let me know what was going on and that I would be receiving replacements. It would have been nice to have customer service follow up without my having to wait on hold for a long time.
each person I spoke with was very helpful--they went out of their way to find out questions I asked and give me their opinion when asked. and, in the end, gave me a discount I wasn't expecting. Looking forward to purchasing the chairs for our game table from ATG!!
ATG Stores matched the price (plus a small discount) I could get from Amazon on a bundled order. However, ATG got the color of my cabinet handles wrong. When I called they, expeditiously made it right. Another frustrating thing is that ATG stores will not take Lowe's gift cards.
We bought a number of lamps and small appliances. ATG worked with us in making sure we understood the return process up front, which was important since we wanted to see options in person before making a final decision. We were able to return items and worked solely with ATG, we didn't have to work through the manufacturer at all. Our returns were credited back to our credit card in a timely fashion, even with the fact that it was the middle of the Christmas shopping season. A great experience, we will definitely be making our next purchases with ATG!
The bench I wanted to order was originally out of stock so I signed up for email notification once it was in. When I received the email that it was in stock, I was able sign on and order easily. Benches arrived shortly thereafter in good condition. Assembly was easy. I am very happy with the quality and look and have been enjoying looking at, and sitting on them. My only gripe would be that they did not include any instructions/recommendations for care such as frequency and type of oil to maintain the wood.
All items purchased from ATGSTORES have been good to excellent. Customer service quickly resolves issues with any merchandise. Free shipping is a perk.
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