fast ship in customer service was great i got my bed the next 2 days thanks (in 57 reviews)
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We are building a home and almost all of my lighting has come from ATG. One fixture was bent when I opened the box and it was immediately replaced. Very easy. Our home is not yet finished and I still have a few light fixtures I need. I will most likely purchase these from ATG as well.
We have used ATG for many home remodel projects in the past and I have never been disappointed. In all of our orders I have only had one item that was damaged. As I stated above, that was very easy to deal with.
Most of the fixtures we have purchased would be considered high end. A few would fall in to an average category. We have always received many compliments on the figures. They are nice quality and easy to install.
I highly recommend ATG for your home needs.
If you need help with hard to find windows--be sure to see Robert. Not only does he take the time to actually Listen to your ideas, but also spends the time necessary to search for and/or design your "wants and needs". For the first time in over a year of shopping, we actually had someone go above and beyond to satisfy our ideas for replacement windows in our home. We had been searching for windows offering an unobstructed view along with obscure ventilation---and boy! Did they deliver!
Simple site to use, better product selection then in the store. As an interior designer I am always looking for unique, interesting products online. This Site has saved me a great deal of shopping time. I also like the increase in discounts per level of shopping.
I would not hesitate to order anything from ATG Stores. I can't wait to order my new Minka Aire ceiling fan. I've priced it elsewhere and ATG Stores has the best price- as well as great service. I love that you can use your Lowes card and return anything to Lowes if it doesn't work out.
We are building a home, so we have bough a lot of stuff online. The quality of the companies has been very broad... ATG has been one of the very best. They get you the product you order in a very timely fashion. Customer service can be reached when necessary, not a 3 hour hold. Great company. Would recommend highly.
The cabinet hardware I purchased arrived very quickly even though it was a holiday weekend when I placed the order. But the best part was the customer service. ATG contacted me by phone making sure I was ordering exactly what I needed. They were very informative on when it would go out and how soon I would receive the order. I love this company!
1 Questions & Answers
I have filed a complaint with both the Better Business Bureau (http://alaskaoregonwesternwashington.app.bbb.org/emailopt/form.html) and the State of Washington Attorney General's offfice (www.atg.wa.gov), and I encourage others who have been defrauded to do the samme. The following is the information for ATG Stores, aka lighting Universe:Business Name:
Allied Trade Group Inc.
11410 NE 122nd Way Ste 200
Kirkland, WA 98034-6927
Bus Phone: 425-814-2515
Bus Fax: 425-814-3875
Name of Owner / Manager: Gary Rubens and Jennifer Rubens (She is the contact person and is either Mr. Rubens' wife or daughter)
The day after I filed my complaint with the Better Business Bureau, Jennifer Rubens responded as follows>
Cusotmer has filed a chargeback, in order to proceed further the customer must either reverse or resolve the chargeback.
Attached is a copy of the chargeback process from the return policy.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days
I responded to this today, 2/22/11, as follows:
ATG, which is owned by a businessman out of Kirkland, Washington, Gary Rubens, has apparently instructed his employees to engage in sharp and unscrupulous business practices with respect to returns. One of his employees, apparently on his instructions, lied to Citibank and he has apparently now instructed another employee to lie to you in the above response.
As indicated in my complaint, an employee of Mr. Rubens, Larry LaCalle, on December 1, 2010, told me that it would take up to 30 days to process my claim. That alone surprised me, as in all my previous experiences with retailers - both internet and over the counter - returns or exchanges were handled immediately. When it was not promptly processed, I challenged the charge with my credit card holder, Citibank. When Citibank contacted ATG Stores, another of Gary Rubens’ employees, apparently also on his instructions, lied to Citibank, advising Citibank that it had no record of receiving the merchandise that was returned, knowing full well that it was (allegedly) still processing the claim and had never authorized a return. As a result, on February 7, 2011, S. Larson from Customer Service at Citibank notified me by mail that Citibank had closed its investigation and reversed the credit. Why did the employee of ATG not simply tell Citibank the truth – if it was the truth – that it was still processing the claim?
Another employee of ATG has now responded, likely also on the instructions of Gary Rubens, that ATG ceased processing the claim when I filed the challenge, and will not proceed further until I “either reverse or resolve the chargeback,” exactly what Rhonda from ATG had told me our telephone conversation last Wednesday. I told Rhonda that Citibank had reversed it - which was the reason for my call – and she stated that ATG had not yet received notice of that. How can any resolution with Citibank logically occur unless ATG agrees to credit my card for the damaged sink? Citibank should not be on the hook for this. Also, suddenly the period for processing the claim has increased from 30 days to six months. I need to be patient, the response alleges.
As to returns, my family was in the retail business for 30 years, and I worked in their store in my youth. If someone returned damaged merchandise, we processed the return immediately, refunding the amount paid. In nearly every case we recovered our cost from the manufacturer. We, of course, did not recover our profit from the sale, but we retained a customer. We never in a million years would have thought of telling a customer that we needed to investigate the return and to come back in 30 days or 6 months while we thought about it. What kind of a responsible business does that? What kind of a responsible business takes 6 months to process a claim for refund?
ATG, if it were a responsible business, and Gary Rubens, if he were a responsible businessman, would not be instructing his employees to stonewall and lie to customers with legitimate returns - apparently in the hope that they will give up in frustration. He should be ashamed. Each of his employees should be ashamed they are working for such a man and instructed to lie and cheat. As I told Rhonda in our conversation before she told me to calm down and hang up on me, “I hope you can sleep at night.”
Thank you for responding so promplty to my complaint. Please excuse the length of this reply. I am a cranky 62 year old retired person with nothing better to do that wear out my word processor. I will not be cheated.
Incidentally, the item I ordered from ATG was a handicapped sink for my newly remodeled bathroom, which is has been designed as a wet room for easy access by the elderly and infirm.
The sink, had it arrived in one piece, would have been perfect. I was forced to replace it with one not nearly so nice.