On the one occasion item was on back order, Customer Service constantly provided status updates. (in 76 reviews)
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I had a problem with an item delivered to me, so I tried the online chat. It took so long that I gave up and tried the phone number. I got through, and was asked to send photos of the damage, which I did that evening. I called the following Monday, and couldn't find anything out because the service rep didn't make any notes. However, he did finally call me back and let me know what was going on and that I would be receiving replacements. It would have been nice to have customer service follow up without my having to wait on hold for a long time.
each person I spoke with was very helpful--they went out of their way to find out questions I asked and give me their opinion when asked. and, in the end, gave me a discount I wasn't expecting. Looking forward to purchasing the chairs for our game table from ATG!!
ATG Stores matched the price (plus a small discount) I could get from Amazon on a bundled order. However, ATG got the color of my cabinet handles wrong. When I called they, expeditiously made it right. Another frustrating thing is that ATG stores will not take Lowe's gift cards.
We bought a number of lamps and small appliances. ATG worked with us in making sure we understood the return process up front, which was important since we wanted to see options in person before making a final decision. We were able to return items and worked solely with ATG, we didn't have to work through the manufacturer at all. Our returns were credited back to our credit card in a timely fashion, even with the fact that it was the middle of the Christmas shopping season. A great experience, we will definitely be making our next purchases with ATG!
The bench I wanted to order was originally out of stock so I signed up for email notification once it was in. When I received the email that it was in stock, I was able sign on and order easily. Benches arrived shortly thereafter in good condition. Assembly was easy. I am very happy with the quality and look and have been enjoying looking at, and sitting on them. My only gripe would be that they did not include any instructions/recommendations for care such as frequency and type of oil to maintain the wood.
All items purchased from ATGSTORES have been good to excellent. Customer service quickly resolves issues with any merchandise. Free shipping is a perk.
The ATG staff were very helpful on the phone with the ordering process and any questions we had. The desk and matching file cabinet were shipped and arrived on time and were very good quality.
I would recommend ATG to everyone and will order again from them.