AspenHome provides furniture for the home and office, with special focus on bedroom furniture (beds, dressers, etc.). I visited the AspenHome website after hearing a recommendation from a local furniture retailer, who said that their products (among similar types of furniture imported from outside the USA) were the only ones he would recommend, due to superior quality and design.

In the end, I did order an AspenHome bed through the retailer, and found it to be of excellent quality. However, this is a review of the AspenHome WEBSITE, so--

The AspenHome website currently has a fatal flaw: the first page displays perfectly, but my attempt to access a second or later page invariably fails, displaying (briefly) the legend "Loading" before popping up a blank page. I get the same results when I try the "Browse" (by Category, etc.) feature.

I reported this problem to AspenHome via the "Contact Us" option several weeks ago, and never received a reply. Since then, I've checked a couple of times to see if the problem has been fixed, and it hasn't.

My Browser is Safari, and my computer is running Mac OS 10.6.7. I haven't run into this problem with any other website I've visited on the Internet, so I doubt that my software is at fault. I find it astonishing that a company that offers high-end furniture, and presumably cares about its commercial reputation, would pay so little attention to its website: does this mean that they also don't care about customer service?--Caution is advised!

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T N. i hope these guys read your review because i'm sure that they'd get more business if they took care of this kind of front-end stuff.

4/20/11  •  Votes (0)

marymargaret s. I, too, am frustrated by the Aspenhome website. I'm trying to find basic info like where the pieces are manufactured and what kind of wood they are made from and I am getting no where. No excuse for lousy websites these days.

5/8/11  •  Votes (0)