• ArtFire

ArtFire

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

ArtFire has a rating of 1.41 stars from 438 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ArtFire most frequently mention tracking number, customer service, and credit card problems. ArtFire ranks 693rd among Marketplace sites.

  • Service
    140
  • Value
    134
  • Shipping
    127
  • Returns
    108
  • Quality
    112
90
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Absolutely by far the worst customer service I've encountered, and the site is terrible.
  • Art fire Where's my Nintendo switch I think I got scammed cause I have nothing nothing at all nothing
How would you rate ArtFire?
Top Positive Review

“Love my jerseys”

Keven A.
3/18/21

I ordered two Colorado Avalanche jerseys, one from TimeToSports and one from Paragon and although the communication was non existent after receiving my tracking number, I received the jerseys in about a month. The one from TimeToSports turned out amazing and the one from Paragon had the wrong shade of blue (more of a powder blue which is wrong). I plan on ordering the wrong blue colored one through TimeToSports this time. I love my jerseys!

Top Critical Review

“Don't be lured by the bargain prices”

Gisele S.
7/2/21

Best price on the web for everything under the sun EXCEPT you never get what you ordered, i. E. I ordered a craft cutting machine... I received an envelope with disposable masks. Looks great with paypal since they did ship the item. No customer service. The stores quickly disappears from the website after they sell you something. Although I got reimbursed from paypal under the buyers' protection. They are scams.

Reviews (438)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (57) art fire (14) credit card (31)
Thumbnail of user giseles9
1 review
21 helpful votes
July 2nd, 2021
Verified purchase

Best price on the web for everything under the sun EXCEPT you never get what you ordered, i. E. I ordered a craft cutting machine... I received an envelope with disposable masks. Looks great with paypal since they did ship the item. No customer service. The stores quickly disappears from the website after they sell you something. Although I got reimbursed from paypal under the buyers' protection. They are scams.

Tip for consumers:
I highly urge people not to order from this site

Products used:
Silhouette Cameo 4 Cutting Machine Bundle

Thumbnail of user dustind131
1 review
49 helpful votes
June 14th, 2021

I ordered from Artfire and never received a shipping confirmation as promised within 48 hours, I logged in the check my order status stand the sellers account was no longer active. I emailed customer service and they said it was not their responsibility and I needed to contact seller with the bogus email provided and told me I needed to dispute charges with my bank or credit card company.

Tip for consumers:
Do not risk buying from this site

Products used:
cabinet

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinas900
2 reviews
25 helpful votes
June 29th, 2021

Artfire needs to do a better job of regulating the sellers that are listed on the site. I ordered a pool for $99 in the beginning of June and today I received a 10 pack of disposable face masks. I don't recommend ordering anything from this site as they don't take responsibility for your loss and it's impossible to contact certain sellers. If you're looking for a bargain this is not the place to go, as you will be scammed instead.

Thumbnail of user tamaral172
1 review
30 helpful votes
May 16th, 2021
Verified purchase

I will never order through this site again. I ordered a MCM backpack wayyyy in March it's about to be June still no update or nothing about when I'll receive it or anything the person I've been in contact with just constantly messages me it's in transit just be patient that's it how patient do I gotta be it's been damn near 4 months with. I want a refund but that seem like it would be more of a headache. I spent $154 bucks on this backpack just send me my items. Good Lawddddd

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaeld3784
1 review
40 helpful votes
May 26th, 2021

ArtFire is a total scam company. Do not buy anything from any 'seller' on that site. There is no recourse for you as a buyer.
After I had made a purchase for my son the 'storefront' disappeared. ArtFire has no way to get support as a buyer. Reaching out to the merchant was an obvious dead-end - their email was a bunch of random letters and numbers at gmail!

To be honest, this looks like it's trying to be an Etsy knockoff for overseas scammers. Lucky most credit cards have an easy way to dispute charges these days!

Thumbnail of user martyp64
1 review
28 helpful votes
March 25th, 2021
Verified purchase

Ordered over a month ago... still nothing! Obviously, I lost my money. Will NEVER order anything from here again! STAY FAR AWAY... sellers are scam artists and Artfire will do NOTHING to help you!

UPDATE: I did receive my shorts and they were pretty good quality. Just took FOREVER to get them (like 5 weeks). That being said, if you are patient you will eventually get your stuff.

Tip for consumers:
Your patient you will eventually get your stuff it just takes forever.

Products used:
A pair of Brooklyn Nets Nike replica shorts.

Service
Value
Quality
Thumbnail of user antonion77
1 review
17 helpful votes
July 3rd, 2021
Verified purchase

This app is a scam thats all I can say I regret spending my money on low life people who have to take from other get a job and stop stealing peoples hard earned money I spent $40 sum on a tv that they still haven't even contacted me about shipping and I should of read the reviews before buying from here I highly regret coming on this site just stay on Amazon everyone cause u are just losing your money once they get it there site will disappear and you won't even get a answer from the seller they give u all fake accounts so don't do it

Thumbnail of user scotta772
1 review
18 helpful votes
June 24th, 2021

I made the mistake of not checking into this ‘business' before placing an order. Debited my account IMMEDIATELY and refused to answer any inquiries. Gave me an invalid tracking number according to the alleged shipper. Had it not been for PayPal I would have lost a considerable amount of money. Read the consumer reviews, the majority have EXACTLY the same complaint. I would have left a lower rating if it were possible.

Thumbnail of user brianz236
1 review
21 helpful votes
February 23rd, 2021
Verified purchase

Ordered my jersey a month ago. They sent me a tracking number that doesn't even work or have a link. I've emailed the seller several times. No response. His name is 'honest businessman' that should have been my clue to stay away.

Thumbnail of user kimberlyj636
1 review
16 helpful votes
May 31st, 2021

I purchased a comforter for my daughter about three months ago and never received it. When I went to see what was taking so long the store front disappeared and so did my money. I tried contacting the seller by email and no response and there is no way of contacting art fire to dispute these charges

Products used:
None the product never came and there no way to contact company seller does not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathrynn129
1 review
4 helpful votes
July 11th, 2021

The site might be ok but they don't verify their sellers. I knew something was wrong when I used PayPal and it did not return to the purchase page for final authorization. The seller took the money and ran. Different names and contact information given each time. And then this seller had the nerve to use a tracking number that was not under my name or address. Fortunately. PAYPAL refunded my purchase price since I never received the product ordered.

Tip for consumers:
Beware!! Try to contact the seller prior to purchase.

Products used:
Purchased ON Running shoes in discontinued color. I'd give a zero on everything since it was a scam and I never received the product or got a reply from the email I sent to the seller.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissam1669
1 review
15 helpful votes
February 14th, 2021

This company is a total scam! I wish I had read the reviews before I ordered a Christmas gift for my son. We waited for over 2 months because we kept getting notifications that the item had been shipped. But they never provided a shipping or tracking number and we never received the item. Finally we got a refund through PayPal. I hope enough people complain that this company gets shut down before they are allowed to scam any more people out of their money.

Tip for consumers:
Please read the reviews first before ordering from Artfire. I would not recommend ordering anything from them. It’s a scam!

Products used:
We paid for and ordered a Luka Garza jersey, which we never received.

Service
Value
Shipping
Returns
Thumbnail of user tiggert
2 reviews
0 helpful votes
September 1st, 2021

I purchased an Xbox S series gaming system on Artfire. I received a package of face masks as a bait and switch! When I emailed Artfire (because they don't show a phone number), I received a notice that their seller was removed from the website due to violating terms. Okay. Send me their contact information so my bank can go after them! They are of no help!

Thumbnail of user danh568
1 review
39 helpful votes
June 16th, 2020

I ordered a patriots game shirt through this web site on Jan 22,2020. I've sent 21 follow up email request(s) as to where is my sons shirt.?, nothing to date! Not happy, figured they were just another SCAMMER out there taking our money. My order# was: ******* for $39.00 again sent and confirmed receipt email on Jan 22,2020. I asked many times to cancel my order and I got replies that it had already shipped, full of sh_t liars!

Thumbnail of user jenniferp1526
1 review
2 helpful votes
July 10th, 2021

Ordered a bench that Never Came! **don't be lured in by low prices. It's a SCAM** Seller conveniently DISAPPEARED FROM SITE. Called VISA to dispute my $99. Artfire should be shut down!

Tip for consumers:
SCAMMERS! Don’t use!!!!

Products used:
Convertible bench

Service
Value
Shipping
Returns
Quality
Thumbnail of user eves72
1 review
6 helpful votes
June 27th, 2021

Ask seller to cancel right away he never respond, it's been 14 days no tracking number and no communication. Scam company mostly sellers from China with fake accounts

Tip for consumers:
Don’t buy especially from Chinese sellers

Products used:
Haven’t received yet

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathys602
1 review
0 helpful votes
July 23rd, 2021
Verified purchase

This company needs to be shut down, I ordered two sheds and heard nothing after i got sent email they got my order and money weeks and weeks still no tracking number i contact seller he would not return to any of my messages.and i found on the sight were he couldn't be found and I try to go through customer service.no number no support line. Nothing. I wish I known of this feed back page. I never would have trusted them.

Tip for consumers:
Don't use it not trustworthy!!!!

Products used:
I got nothing no orders .no one to talk to no tracking number.it was the worse of any sites iv ever order from I hope they get caught.and shut down and jail.

Thumbnail of user stevex
4 reviews
6 helpful votes
June 28th, 2021

This company posts ads for chinese scam companies and the show up on google shopping. I ordered a eagle peak canopy and just got a package with a piece of Styrofoam and others have posted the same with the return address: BFE corporation ******* Monte Vista Ave, China CA *******-5722. I wrote to Artfire and the claim no responsibility even though they are complicit in the scam. SHUT THEM DOWN

Below is what I ordered and the envelope of what I received

Tip for consumers:
Stay away from Artfire.com

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelynf13
1 review
34 helpful votes
February 21st, 2020

I bought an item January 27,2020. I received a personal email the next day from seller asking to loan her money and she could pay me back and also if i could say i received my item on paypal so she could get the money from the item I bought right away. She also said she would be shipping my item out the following day, today is February 21,2020 and i wrote back 3 times on personal email and 3 times now on artfire. Where can I resolve this? Your site is confusing and I can't find help for this matter. Awful experience all around!

Tip for consumers:
Expect no response when looking for items you bought and never received. Took me forever to find the rating page and where is the customer service when your sellers steal your money?

Products used:
Never received my order, and no response from seller.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannyc304
1 review
4 helpful votes
June 29th, 2021
Verified purchase

TOTAL SCAM! Buyers beware, I should have read the reviews first, but I order a bike $99.99 and received a three piece pack of surgical mask made from china. Bummer. But I'm writing now so beware, stay away from artfire..

Tip for consumers:
scam.. scam..

Products used:
did not receive product purchase.

Thumbnail of user katrinaw127
2 reviews
5 helpful votes
June 28th, 2021

Ordered an item from a seller on artfire very disappointed with the company and the seller's represented on the site. I ordered a Wilson Clash 100 tennis racquet, received an envelope that stated I ordered wall clamps. Mind you the envelope was received with an invoice for wall clamps with tracking number for the Racquet. This is why people do not order things online because of the risk of being scammed out of their hard-working money. Requesting a refund is a joke and also a scam.

Tip for consumers:
Please please please please please don't use the site. The sellers are scams

Products used:
An envelope with a description for wall clamps I ordered a Wlson Clash 100 Tennis Racquet

Thumbnail of user cja25
2 reviews
5 helpful votes
June 28th, 2021
Verified purchase

Do not use artifire. They take absolutely no liability for their website, and allow basically anyone With an email to possess an account and when that account rips or scams you they take no liability. They ban the account in other words letting that person who scammed you create a new email in order to continue to scam people. Their support team literally left me a thumbs up.

Thumbnail of user dashap2
2 reviews
13 helpful votes
November 26th, 2019

I have been selling on etsy for years, and recently decided to check out other venues. I made an unfortunate mistake of opening a shop on artfire.com.
First of all, there is zero traffic. I even paid them extra for couple of days to have my items promoted, then cancelled it because it was useless. Contacted support team via chat window on their site (do not try their email address, it does not exist). Did get a response from them, which was rude and totally useless.
After about two weeks, I decided it was time to stop wasting my time and resources with this site.
I deleted all my listings and tried to close my account. Guess what?! It is IMPOSSIBLE to close your account once you have signed up. (So they can keep charging you).
I contacted them again and asked to refund my money and close my account. They responded with another arrogant message. Closed my account but refused to refund my money. Yes, I was charged for 3 months even though I only tried the site for 2 weeks.
This website is a SCAM! They are ripping off artists and small business owners as well as customers. What are they even doing here? Why are they still in business?
I am opening a dispute with PayPal to get my money back and to prevent them from stealing money from me in the future.
If there is a class action finally one day, I am in!

Thumbnail of user susanr2158
1 review
0 helpful votes
August 30th, 2021

I emailed Artfire to notify them that PayPal told me one of their sellers was scamming people (me included) and received a form email. "Orders and transactions are between you (the buyer) and the merchant/seller... consider initiating a dispute with your credit card company or PayPal." They should take scammers off their website.

Service
Value
Thumbnail of user johnc3195
1 review
2 helpful votes
October 31st, 2019

I bought from MISTERDRIM and I just received my item. Very please with it. I'm not going to lie after reading some reviews on here I was scared that I was going to be scammed but I just got my product. The seeker could have been in contact a bit more but I'm just happy to not be scammed. Again, if you're looking to buy on here I would recommend buying from MISTERDRIM

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The ArtFire marketplace is home to artisan goods of all kinds. From handmade jewelry and crafts, to vintage clothing and supplies you'll find what your creative soul craves on ArtFire.

How do I know I can trust these reviews about ArtFire?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.4
438 reviews
Have a question about ArtFire?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business