• AOL

AOL

Overview

AOL has a rating of 3.34 stars from 68 reviews, indicating that most customers are generally satisfied with their purchases. AOL ranks 7th among Business News sites.

  • Service
    13
  • Value
    14
  • Quality
    12
Positive reviews (last 12 months): 20%
Positive
1
Neutral
2
Negative
2
3
See all photos
How would you rate AOL?
Top Positive Review

“Oldies Inc”

Alex K.
4/14/24

So, I purchased two concert DVD's - James Taylor Solo and A tribute to Burt Bacharach. The DVD's came to me in about 10 days. And, they are just fine. Fair price and two DVD's for which didn't know they existed until i saw them in the Oldies catalog. So, I'm a happy DVD watcher!

Top Critical Review

“Absolutely ridiculous.”

Luca C.
7/7/23

Literally, the worst Customer service you can expect. I know my login details but AOL is asking me to verify that I am not a robot. It only gives me 2 options to do so, either send a message to a phone number that i don't own anymore, without giving me the option to change the number, or call their helpline and get charged for it. I am never gonna use this email again.

Reviews (68)

Rating

Timeframe

Other

Thumbnail of user luca14071980
1 review
0 helpful votes
July 7th, 2023

Literally, the worst Customer service you can expect.
I know my login details but AOL is asking me to verify that I am not a robot. It only gives me 2 options to do so, either send a message to a phone number that i don't own anymore, without giving me the option to change the number, or call their helpline and get charged for it. I am never gonna use this email again.

Thumbnail of user jeraldc25
1 review
1 helpful vote
January 27th, 2023
Verified purchase

AOL has allowed people to hack not one but two of my AOL accounts and will do nothing about it. They claim someone will contact you back 24 to 48 hours it's been over a month and a half and now a second account has been hacked I have only these accounts for over 30 years this is how they treat their customers

Tip for consumers:
Get a different email like Gmail where they protect you better.

Service
Value
Quality
Thumbnail of user jamesk3085
1 review
0 helpful votes
January 7th, 2023

I do not like the aol email ap.It did not work,so I deleted the thing.However it seems as if they want to shove it down my throat.Sometimes,when,I am trying to sign into my account,they basically say I can sign in.After not downloading their email app.That,I deleted,because it did not work.Usually,can sign in after another attempt.Not the point.Why,are they trying to shove a email app down my throat,that did not even work.Fix it.

Thumbnail of user jennifere759
1 review
1 helpful vote
January 17th, 2021

They deactivated my account for "inactivity" when I had just been signed in about 20 days ago, that's absolutely stupid, and bad business. They want to "welcome me back" but absolutely 100% screw that. I'll stick with gmail, thanks. But that's absolute hog poop. I genuinely dislike AOL in the deepest way possible. There is no way to recover it, I have tried all the options, just seems like they've gotten so greedy that unless you pay a monthly fee they're coming up with excuses and lies to deactivate accounts.

Tip for consumers:
I wouldn't use this email service for any reason for anything important. The moment they decide you've been inactive for too long they just delete your account.

Service
Value
Quality
Thumbnail of user zarm1
2 reviews
0 helpful votes
February 4th, 2023

THESE MANIPULATORS TOOK MY WIFE'S NAME off everything its her primary account have al;l the right information cant sign in now the lawsuit the PHILIPPINES SHOULD NOT WORK IN AMERICA STAY WITH THEIR OWN PHONIE KIND

Tip for consumers:
THIS COMPANY THEY ARE GARBAGE THEY VIOLATE YOU CHANGE INFORMATION ON YOUR ACCOUNTS THEY EVEN STEAL FROM YOU WITH YOUR ACCOUNT THEM AND VERIZON STOLE EVERYTHING FROM MY WIFE AND I WE WILL BE PURSUING IT IN COURT.

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnas3675
2 reviews
0 helpful votes
July 2nd, 2023

The birth date on our information is not correct,I pray this doesn't mess up our trip I will be very

Thumbnail of user henryw481
1 review
0 helpful votes
January 23rd, 2023

Great email client if you enjoy being HACKED, SPAMMED, RIPPED-OFF and SCREWED.
I receive warnings, notifications, and alerts nearly EVERY DAY.
I've been hacked and had all my contacts and old mail deleted.
AOL email is the W-O-R-S-T!

Value
Quality
Thumbnail of user firstl115
1 review
0 helpful votes
November 29th, 2022

Simply horrible. A week ago I heard they wer4e associated or bought by Yahoo and then I lost 3000 unread emails. Phone calls are useless. It is so terrible to lose your emails and the company gives you the run around. Simply wordst email service among the known emails.

This will reflect bad not only on AOL but Yahoo also.

Thumbnail of user steven911
1 review
0 helpful votes
July 28th, 2023

Took too long t recieve my parts, and they are the wrong parts. I will be returning them. All i need is the replacement cap. The head housing for the ST1500SF (hinged shaft) 15" string trimmer by EGO.
Order# *******.

Products used:
none

Service
Value
Shipping
Quality
Thumbnail of user brianw435
17 reviews
47 helpful votes
March 10th, 2021

A couple of years ago I foolishly bought their pc protection, etc. I no longer even use their software, yet they keep saying I'm past due on my account with them and are sending it to a collection agency. Send away, I'll not be paying. Greedy, useless, and guaranteed to slow your computer down.

Service
Value
Returns
Quality
Thumbnail of user philb342
1 review
2 helpful votes
September 13th, 2022
Verified purchase

After consultation with Karcher and eReplacementParts, I thought that I finally had the correct replacement part. Wrong, again. At least the return is pretty easy. But, I still need the part, as my T300 deck and pavement cleaner is useless without it.

Tip for consumers:
Don't trust the USPS. They had my part in their distribution center for a month!

Products used:
None so far

Service
Value
Shipping
Returns
Thumbnail of user damonr9
6 reviews
16 helpful votes
January 17th, 2013

I have been using aol for a long time and it has never let me down, it used to be so popular now a lot of people don't even know about it.

Thumbnail of user benh738
1 review
0 helpful votes
April 5th, 2022

I was logging in to download a study guide and was forced to renew my password. I had just changed it less than a week ago. Customer service would not help me reset my password and to reset it for free was not an option because the help icon just would take me to the login page where I had to verify I am not a robot multiple times. I tried to explain this to the tech on the phone and she would not listen and just kept directing me to the help icon. I am done with aol and will never recommend them to anyone. This is sad because I have had this account for over 15 years.

Tip for consumers:
Use anything other than aol. For one it is old and I've been described as a dinosaur for still having the aol account.

Thumbnail of user jessicas527
2 reviews
3 helpful votes
July 15th, 2018

I am a regular user of aol mail and services from last 3 years got no problem with them.The support staff of aol is really fast and good.New features as aol gold and desktop are reliable to customers.

Thumbnail of user jeaninem81
1 review
0 helpful votes
January 24th, 2023

Unbelievably incompetent support. They have a script and just keep repeating it. They won't get you Tom tech support without buying their plan! Total blackmail. The issue was with their own website not generating an app password, but yet they would not let me talk to a supervisor, just kept repeating the steps to generate and talked over me when I said the site was not working, and said they could do nothing. Let me repeat, IT WAS AOL.COM THAT HAD THE ISSUE AND THEY WOULD NOT HELP. I am getting rid of that email right away and they can go pack sand.

Tip for consumers:
Stay away if you are thinking of using them. Cancel the email address if you are.

Service
Value
Quality
Thumbnail of user toddf269
1 review
2 helpful votes
January 6th, 2022

AOL highlights bias news sites that preaches opinions masquerading as fact. No response or other opinion is allowed.

Tip for consumers:
There are two sides to every story. When you just one opinion is detrimental to truth.

Thumbnail of user jimc173
1 review
1 helpful vote
November 16th, 2016

Aol news page is ok most of the time however at times it freezes o/s windows 10

Thumbnail of user rcg27376
1 review
0 helpful votes
July 29th, 2023

My card expired. I went into aol to update it but am locked out with NO notice from aol. I received USPS mail notice to login to updatemybill.aol.com but it says I dont own my own account. I called *******811 and he would not send me a link to update my card nor would he give temporary access to update my billing info. The only thing he would let me do is give HIM my credit card number. HIM, not from my country, not cleared, maybe just out of jail, I wouldnt know. I dont give my credut card number out over the phone. I see this as an effort to hijack my credit card info. Ive been with aol about 20 years. Whats happened there?

Tip for consumers:
It would have been helpful if aol would have given me a temporary code to go in and change my billing or if aol had not locked me out of my account before I received prior notice or if aol had sent me a link to change my billing info. Anything except give my credit card out to the customer service agent over cell phone. AOL is the only company I deal with that makes that demand.

Service
Value
Thumbnail of user melissam9
13 reviews
36 helpful votes
September 25th, 2011

Okay, I have an email address as my backup. Although it would be nice to get help if you loose your password as opposed to having to start all over again with a new email address.

Thumbnail of user sriv21
1 review
0 helpful votes
July 17th, 2022

Very Bad Service, After registering e mail id when i was going to log in they say we have not recognized u. If ur company is in losses than i will pray the god to give u profits but dont waste the valuable time of the customers.
*******@aol.com

Thumbnail of user ginnyd2
48 reviews
72 helpful votes
August 8th, 2021

I don't use AOL for news content as there are better places. If you look on the net about AOL, all you see are comments from people equating them to an unrelenting variant that they want gone because they might get a brain infection. If you don't believe me, check out Consumer Affairs. The latest is that AOL has joined the sensationalist bandwagon and will silence and delete posts from anyone that's not a good fit. For that, I feel fine. I don't have AOL brain rot. But I'm sort of stuck with them for another reason.
I have Verizon email accounts that AOL controls. They are good to have because Verizon email is not scanned by search engines for data mining to sell you stuff. Now, if you have an email portal like Outlook with everything under one roof, you can look at all your emails without logging in to each account on line ~ that is until they no longer sync with AOL's servers as many people experienced. It was a deliberate move by AOL because it only happens to emails you receive, not what you send.

In a nutshell, instead of AOL just notifying account holders to generate a password on their site for each one, load it into your application, but keep your old password because you'll need one to log into AOL online should you want to punish yourself, until you do so, you will have to get your mail in AOL because AOL will not send it to your email program. That's why I have a program like Outlook ~ to make life simple.

I waited endlessly to get AOL on the phone to fix things, got disconnected several times, spoke to morons that were clueless, was stirred and shaken and repeated the same crap a few more times until I finally figured it out myself. Even though AOL could have made life easy, they chose to torture people like me, that just want to read their latest emails by forcing the need to log into their garbage site like a hungry rat so that they could ramp up site traffic. Even Verizon concluded it was a big error to invest in AOL-Yahoo. Do yourself a favor, get the AOL vaccine and also a booster if they're still around.

Thumbnail of user barryl135
6 reviews
3 helpful votes
August 17th, 2019

Aol! Do you read any reviews at all? Check out your Accu Weather reviews and get rid of them. You're stuck in the mud. Move it or lose it AOL!

Thumbnail of user williamb4689
1 review
0 helpful votes
September 12th, 2022

Could not get my email. Called aol service and told that i have to go to my pc to fix the problem.
Rarely if ever use my pc. Asked to speek to a supervisor and was hung up on.
Now i think they blocked my number. Alst time they wanted to charge me $100 to fix my pc.
What a joke

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelp3980
1 review
1 helpful vote
November 15th, 2021

I let AOL know that I would like to get a refund of my deceased Sister's last $39.99/month payment as she was deceased at the time that they processed her charge and that we could really use the money toward the funeral expenses. The AOL representative was insensitive and wouldn't talk to me as I wasn't on my Sister's account. When I said that this is a special situation the person said, I can't talk to you because you are not on the account. I was shocked at the lack of care and compassion.

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Thumbnail of user billp637
2 reviews
1 helpful vote
February 19th, 2022

Very simple to understand and I found that completing surveys a simple and rewarding experience in order to get a reward for your work

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Andrew L.

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