• Angi (formerly Angie's List)

Angi (formerly Angie's List)

Overview

Angi (formerly Angie's List) has a rating of 2.71 stars from 2,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angi (formerly Angie's List) most frequently mention customer service, home advisor, and credit card problems. Angi (formerly Angie's List) ranks 67th among Local Reviews sites.

  • Service
    656
  • Value
    608
  • Shipping
    180
  • Returns
    258
  • Quality
    530

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.4%
Positive
60
Neutral
3
Negative
148
333
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service and workmanship received from this professional on Angi list
  • I would highly recommend a man with quality work habits and reasonable prices.

Critical highlights

  • Now that Angi has bought out Home Advisor they refuse to credit bad leads.
  • When I cancelled the credit card, they finally started calling me after ignoring me.
How would you rate Angi (formerly Angie's List)?
Top Positive Review

“CEMENT WORK walkways, driveways etc. contractor: Seylah Knapp”

Pete R.
2/26/24

We had a 40 foot long,3 foot wide cement walkway made from the sidewalk to our front door.Seylah was able to construct his walkway, while communicating with another contractor, who was building a fence alongside. Seylah does high quality work. He is a little hard to keep in touch with; so keep trying! Time for a driveway...; I'd hire him again.

Top Critical Review

“Angi Leads is a joke”

Jonathan V.
2/28/24

Angi Leads is absolute joke from the contractor perspective. 90% of their "leads" are bogus (either non-responsive customers, tasks requested outside scope of business, or customers just messing around on the internet that are not actually interested in having work done) and they refuse to credit appropriately. I lost 4x as much money as I made using their platform. Stay as far away as you can.

Reviews (2,445)

Rating

Timeframe

Other

Reviews that mention popular keywords

home advisor (76) credit card (62) phone number (49) business owner (36) use angie (215) customer service (182) quality work (15) cleaning service (37)
Thumbnail of user jonathanv441
1 review
0 helpful votes
February 28th, 2024

Angi Leads is absolute joke from the contractor perspective. 90% of their "leads" are bogus (either non-responsive customers, tasks requested outside scope of business, or customers just messing around on the internet that are not actually interested in having work done) and they refuse to credit appropriately. I lost 4x as much money as I made using their platform. Stay as far away as you can.

Tip for consumers:
How much of a scam it is.

Service
Value
Returns
Quality
Thumbnail of user annied128
1 review
3 helpful votes
June 26th, 2021

Mr. Walters is a brilliant and talented craftsman.He replaced rotten floors in shower stall, built a bench in shower.He replaced and repaired sheet rock. His tile work is remarkable. Mr. Walters number one priority is to make sure customer is well satisfied and happy with his work.My husband and I are very blessed to have a kind and respectful man like Mr. Walters remodel our bathroom. I would highly recommend him for your homeowner needs.

Tip for consumers:
Find the right person to do a quality job

Products used:
Porcelain tile,bathroom toilet,bathroom cabinet,sheet rock,bathroom fixtures.

Service
Value
Quality
Thumbnail of user danielleh469
AngiSupport -. – Angi (formerly Angie's List) Rep

Hi Annie, Thanks so much for sharing with us your positive experience with this pro! We are pleased to hear that Mr. Walters did such a great job on your bathroom remodel. Be sure to also share your feedback with him directly on his Angi profile at www.angi.com/review/8347165. -AngiSupport

Thumbnail of user devinj84
1 review
0 helpful votes
February 25th, 2024

Looking for a roof repair contractor, ended up going through local neighborhood referral. I had filled out Angi.com, the calls have still not stopped, calls, voicemails,text non stop for 7 weeks. They sold my name and number 27 times that I know of. What a scam this is. They sell your name and address and I can't stop it now. Stay away. See pics, this went on for weeks

Thumbnail of user jimr1258
1 review
2 helpful votes
September 22nd, 2022
Verified purchase

Overall, pretty good. Angie recommended 2 contractors, but I was only contacted by one, whom I had do the job.

Thumbnail of user clintm93
1 review
0 helpful votes
October 23rd, 2021

I contacted Chris (owner) of Sterling Construction for kitchen floor repairs and they did it all. From joist, subfloor and finished with Vinyl planks. Kitchen looks amazing. Best thing I like about the company is that he stayed in contact with me through the whole process and got the job done. Thanks again Chris for your expertise and for my Kitchen floor. Very satisfied customer.

Service
Value
Quality
Thumbnail of user christophero625
1 review
0 helpful votes
January 29th, 2024

Was on time to job got half way done requested money for materials was agreed upon she left came back was a complete different person work was sloppy cuts were wrong she left again to pickup materials never seen her again, no answer phone text email seriously suggest going thru someone else I'll get pictures uploaded soon 1-29-24

Tip for consumers:
Beware if dealing with this ti's tiling & design she will do half a job, return lizard eyed work to reach next payment and disappear word is that's her game so use caution

Service
Value
Shipping
Returns
Quality
Thumbnail of user ileani
1 review
0 helpful votes
March 26th, 2024

This was the first time having major work done on my house. The work was done quickly, and correctly. I have no complaints, and will use them on future projects. These are just a few photos, but I had hardwood installed in my entire main level, and interior painting of my main level, and also my upstairs hallway, which included a two level entryway.

Thumbnail of user 78louisiana
1 review
1 helpful vote
June 3rd, 2023

Since Angie' List changed to Angi's, I have been disappointed with how service providers are selected. When Angi's was Angie's List, I was able to review the providers, their reviews from previous clients and make my decision on who I wanted to hire for the job. Since the company change, this process no longer exist and I find myself researching other options. I have been a member for 17 years and again, disappointed.

Thumbnail of user ebonyc592
1 review
0 helpful votes
April 1st, 2023

You have to cancel a job up to three days before or you'll be charged and they'll take it from your next pay, on top of the fact that they make half your money you get 54 dollars for a job angi will make around 60 off of you when its your product tools and car that gets the job done, in the long run its not worth it.

Thumbnail of user janicem1040
1 review
2 helpful votes
April 1st, 2021

My husband and I recently moved. We had been told that John Mitchell's, "TWO GUYS AND A TRUCK" Movers in Anderson, IN was very good. We called and they came out gave us a price, set it all up. The day of our move the crew of three young men showed up on time and went to work. Jordan, Brad and Brody were very professional. They were so attentive to our needs and made assured our move went very smoothly.
A great crew, and a great reflection on your company. Thank You all so much.
Jim and Janice Mudd

Service
Value
Thumbnail of user hollydemuro
1 review
0 helpful votes
March 21st, 2024

I hired a "pro" through Angi for a spring yard clean up. The person did half the job before just disappearing - leaving debris all over my yard. Despite an incomplete job, Angi charged me full price. I contacted support and they said "oh, well! That's just the way it works". This company are scammers that employ scammer "pros". DON'T use Angi if you value your money!

Tip for consumers:
Angi is a scam

Service
Value
Returns
Quality
Thumbnail of user nicholasc386
2 reviews
1 helpful vote
August 7th, 2022

Two Hats Construction built a custom car port on my driveway. Construction is all steel. Solid and stable. Built on site. No complaints. Responsive to questions and suggestions from me. Would use them again for similar work.

Service
Value
Shipping
Quality
Thumbnail of user percivalb21
Peredur B.
2 reviews
1 helpful vote
June 18th, 2022
Verified purchase

Most of the professionals I've hired from Angi have done an excellent job in completing my projects. One thing I learned is you can't rely on favorable reviews alone. You also need to look at the negative review for a common pattern of complaints.

If you don't have connections and you're not a do-it-yourself kind of person, then go to Angi!

Thumbnail of user camyn1
1 review
12 helpful votes
July 25th, 2021

I was willing to look past the confusing sign up process and the website/app that don't really have much functionality because getting my house cleaning scheduled when I wanted it was easy. That is, until it was cancelled less than 1 hour before the "professionals" were supposed to start work. Getting a qualified person here is the whole purpose of Angi and they could not do that. You'll notice in their email response that they don't guarantee much and require 48 hours notice for themselves.

Service
Thumbnail of user danielleh469
AngiSupport -. – Angi (formerly Angie's List) Rep

Hi Camy, Thank you for your review and we apologize if this has caused any frustration or inconvenience. We'd be happy to help find another quality pro for your project. Please reach out to our support team at (855) 975-7133 and we will be happy to assist you. -AngiSupport

Thumbnail of user litzell.love.laura
1 review
1 helpful vote
August 8th, 2023
Verified purchase

We went through Angi's list to hire a contractor to install a hot water heater. Angie list charging us $759? Contractor had mechanical issue, was no show. So canceled service. Contractor texted me this morning. To apologize, even though we found someone cheaper. Contractor preceded to inform me that if we had contacted them directly, instead of Angi's List, it would have only been $300. So Angi's List more than dbl the cost so they were getting $459 fee. So I will never use Angi's List again

Service
Value
Thumbnail of user peter222
1 review
0 helpful votes
February 26th, 2024

We had a 40 foot long,3 foot wide cement walkway made from the sidewalk to our front door.Seylah was able to construct his walkway, while communicating with another contractor, who was building a fence alongside.
Seylah does high quality work. He is a little hard to keep in touch with; so keep trying! Time for a driveway...; I'd hire him again.

Thumbnail of user katiek407
1 review
0 helpful votes
October 10th, 2022
Verified purchase

German Roofing was nothing but professional from the time they responded to my RFQ through project summary. Their installation flexibility was critical to my tight schedule, being off-site. I recommend German Roofing if you want peace of mind that they know their trade and will charge a fair price for quality work. Thank you, German Roofing team!

Service
Value
Quality
Thumbnail of user lindam1589
1 review
1 helpful vote
April 1st, 2020

Scott and his team did a highly skilled and thorough job on our recent ENTIRE home remodel. They started and completed the job in 4 weeks, as promised. Scott kept us informed/updated on the progress via phone calls, texts and emails during the entire process... and photos. He offered great suggestions and improvements on our vision. At completion of the job it was move in ready. We would differently use Scott again... and plan to do so when remodeling the downstairs.

Thumbnail of user jasonm3246
1 review
1 helpful vote
August 11th, 2023

Garbage company that gives false leads and then argues about the refund, I'm a small flooring contractor that can't afford 2 out of 10 return phone calls then get charged crazy amounts for all 10! They feed you lines of BS and promising 75-80%return, scam from the start. I sell all of my personal jobs but somehow Angi sends them I can't close but 20%? Fake leads that don't call back or intend to have work done. That's not a lead that's a scam!

Value
Quality
Thumbnail of user earlk95
1 review
0 helpful votes
January 11th, 2024

Them tried to say 25% of for 300 to be a contractor on their site. They getting paid by the contractor and the customer. Scam app

Tip for consumers:
They will not give jobs to those who don't pay their fees! it's a scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user aflredv
1 review
0 helpful votes
February 4th, 2022
Verified purchase

Hired a contractor through Angi to do dry wall repair and extensive interior painting. The contractor did an excellent job, and I would hire him again. Angi's list is a valuable resource, but I do not like the current format that emulates Home Advisor. It is very tedious to have to go through all the questions about your project before you can see recommended contractors. I much prefer the old setup where you could get to a local contractor list right away.

Thumbnail of user marciap208
1 review
0 helpful votes
July 9th, 2022
Verified purchase

I was very happy with the referrals Angi.com offered and extremely satisfied with the work done by Silver Hammer Home Services, Inc.
However, I was frustrated and very displeased by the constant flow of emails and phone calls from Angi.com, checking on the work done and progress. Ridiculous that I received so many calls and emails within a days of contacting Angi.com - don't you realize that these projects take time for planning, scheduling? Give people a chance and wait at least 2 weeks before your barrage of emails/phone calls start in.

Thumbnail of user barbarab4265
1 review
0 helpful votes
August 19th, 2023

Thorough cleaning of my sister's trailer. After going through everything and seeing it afterwards; it looked like it was set up for a showing to be sold. Our family was shocked as to how great it looked. Definitely recommend their services to anyone. Below are some pictures; I'll try to get them all on here. There is a total of two bathrooms, three bedrooms, living room, kitchen/dining room and laundry room in hall, large closet in master bedroom. All thoroughly cleaned; and large amount of packing.

Service
Value
Quality
Thumbnail of user jeanetta1
1 review
0 helpful votes
October 16th, 2021
Verified purchase

Please add comments from first part of review in addition to these comments. I requested extra projects to be done and they graciously accepted. They always explained things ahead of time. I didn't add photos because I didn't take "before " photos so there's nothing to compare. It was all top quality work‼ The clincher in this deal was that they gave me a set price which would not go up even if they had to do extra work or buy extra materials.

Service
Value
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Thumbnail of user josephl1845
1 review
4 helpful votes
October 6th, 2022

After not showing two times to clean my place, the third time they sent a poorly motivated kid. I liked him, and thought he was doing a good job, but a few hours after he left I started noticing he had not done a good job cleaning. They charged me more than one hundred dollars for a two hour cleaning job which looked more like a fifteen minute express dust up job. Never again. Angi, keep your lack of diligence and responsibility to yourself. Also, keep your attitude under the lid. Thank you.

Products used:
House cleaning.

Service
Value
Quality

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Company Representative

Thumbnail of user marilynm450
Marilyn M.
Typically does not respond to reviews

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