• AM Used Auto Parts

AM Used Auto Parts

Overview

AM Used Auto Parts has a rating of 2.29 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AM Used Auto Parts most frequently mention auto parts, year warranty, and oil pan problems. AM Used Auto Parts ranks 858th among Auto Parts sites.

  • Service
    82
  • Value
    82
  • Shipping
    80
  • Returns
    58
  • Quality
    79

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.5%
Positive
40
Neutral
1
Negative
22
68
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • My review was for another vendor, AUM Auto Parts in Del Ray Beach FL, my error.
How would you rate AM Used Auto Parts?
Top Positive Review

“Engine”

Maria F.
2/29/24

I'm very happy with Am auto parts, I'm glad I made the decision to purchase a engine for my Toyota from them, received on time arrive in very good condition and is running great,and I'm very thankful

Top Critical Review

“Beware they don't provide the vin from used engines!”

Fabrice B.
2/28/24

I would like to put ZERO STAR if I can! I sent a request over 2 weeks ago for a use engine and I received a quote pretty quickly at decent price for a engine that only 51k Miles! But, Not a single answers after 3 times phone calls and 4 Emails when I asked for the vin number to make sure about the miles on this Land Rover Engine! This Company is Not Serious beware before to make any decisions buying online not sure about the Honesty. I'm very disappointed with them!

Reviews (174)

Rating

Timeframe

Other

Reviews that mention popular keywords

auto parts (42)
Thumbnail of user fabriceb11
1 review
0 helpful votes
February 28th, 2024

I would like to put ZERO STAR if I can!
I sent a request over 2 weeks ago for a use engine and I received a quote pretty quickly at decent price for a engine that only 51k Miles! But, Not a single answers after 3 times phone calls and 4 Emails when I asked for the vin number to make sure about the miles on this Land Rover Engine!
This Company is Not Serious beware before to make any decisions buying online not sure about the Honesty. I'm very disappointed with them!

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Value
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Thumbnail of user mariaf1829
1 review
0 helpful votes
February 29th, 2024

I'm very happy with Am auto parts, I'm glad I made the decision to purchase a engine for my Toyota from them, received on time arrive in very good condition and is running great,and I'm very thankful

Products used:
Engine

Service
Value
Shipping
Quality
Thumbnail of user rffsr0122
1 review
0 helpful votes
March 28th, 2024

I purchased a transmission advertised as having 36,000 miles with a 3 year warranty and having been run tested before shipping. My mechanic pointed out to me that the transmission was all rusted and the shipping tagged made no mention of 36,000 miles, but listed the "condition" as 112,000. They tried to tell me that that was the lot #! I contested the charge with my bank and after almost 3 months I won the case and got my $800.00 back!

I wouldn't trust this outfit!

Tip for consumers:
I would never suggest buying anything from this company.

Products used:
I bought a transmission supposedly with 36,000 miles on it, but the shipping tags had "condition"112,000. When I could them about it they said that was the lot number. My bank and everyone I talked to said that was laughable.

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Thumbnail of user romanb144
1 review
0 helpful votes
September 8th, 2023

Very easy and smooth transaction. These guys knew exactly what was needed and came through in time! The Engine purchased was delivered safely and quickly, and has performed as well as could ever be expected since the installation. If I'm ever looking again, this place will be my first call. Very good experience. The sales representative was very friendly and professional. He answered all my questions knowledgeably. I was very pleased with the price. They was very helpful easy to deal with they pulled the number an new exactly what I was looking for.

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Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user fredj257
2 reviews
4 helpful votes
January 1st, 2024
• Updated review

They shipped used transmission with a missing part that they said was attached. Brian told me to ship back and he would refund. They refused the shipment due to the missing part. Bryan knew the part was missing when he told me to ship back for refund. They didn't accept the shipment. Then the transmission was shipped to some storage area and no one could locate for few days. So many different stories they give. Save your money and shop somewhere else. They never back their warranty. Read other reviews which show very poor rating. Scam... Most folks are not satisfied

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Rating once were only 1.74. Stay away
April 26th, 2023
• Previous review

With a rating that low should tell you everything you need to know about this company. Stay away and save yourself some money. Most of there parts are from a junk yard and is junk. Nothing tested. Brian always say in his replies that he is sorry you bought a no good part but nothing is guaranteed on used parts. But remember they suppose to test all parts before shipping. And who gives a 3 year warranty on junk parts. Fake warranty.

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Value
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Thumbnail of user daltond58
1 review
0 helpful votes
October 23rd, 2023

I appreciate y'all getting my Honda back on the road. Everything was quick with payment shipping did take an extra day but Csr made it worth it all.

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Thumbnail of user timothyg1164
1 review
3 helpful votes
February 2nd, 2024

I got ripped off from this company and it looks like at least 111 other people on this website did as well. I left a review with pictures on Google but for some reason only I can see it at the moment. If any of you are interested in jumping on the wagon for a class action lawsuit, please contact me. That way we can get this shut down for good. And no more people get ripped off by this company. These are so of the pictures of the motor they told me that was tried and tested before it was sent out. YEAH RIGHT! And any of the 5 star reviews that they have are from a company that they paid to do so!

Thumbnail of user sniperman1954
1 review
0 helpful votes
March 1st, 2024

They shipped me a transmission that's was supposed to be inspected and tested with a 3 yr warranty, I received it it is a non usable damaged item with fresh holes punched in the pan it also appears to have been submerged in muddy water, total scrap now I know why they offer 3 yr warranty because they expect buyer to pay the $1,070. Return shipping fee they know that's not possible, they intentionally ship a useless piece of junk just to get my money knowing nobody will pay the outrageous price to return,wow what a scam BUYER BEWARE, RUN before you get scammed

Thumbnail of user jeffh2129
1 review
1 helpful vote
August 10th, 2023

I called the company and I talked with Paul I told him what I needed because I couldn't find anything locally he was very nice and professional gave me a couple options and quotes. I purchase the engine from Paul took six or seven days to get to me looked at all over everything was fine. He said if I had any questions to call him on it, it was all good runs like a charm. Very good company.

Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for sharing your experience. I'll be sure to let Paul know you showed your appreciation to his salesmanship.

Thumbnail of user randyl667
2 reviews
1 helpful vote
January 10th, 2024

I blame myself for not looking at reviews before purchasing. I bought a 1994 automatic Transmission was told it was tested for 899.00 I got it did what instruction said changed oil pan gasket etc. Installed and engine barely turned over. I contacted them was told take to Licensed transmission shop. The shop said toque convetor failed pump and clutched burnt up so it wasnt tested total junk. I sent documents in several times and wanted replacement. I sent in pictures of broken down transmission waited. I asked if I could have transmission put back together for shipment back while replacement comes and I was told that I voided warrenty beccause transmisson shop opened up transmission even though I was told by AMuap to do just that. I have filed a fromal comlaint with my Attorney Gereral and this is just the start I dont want any other senior like myself get scammed so I have lots of important people to send all these documents too. I tried to show proof of purchase several times and the transmission shop invoice but I dont know how to convert it.

Tip for consumers:
I was told transmission was tested and it had about 90,000 miles. after install engine barley turned over. I was told take it to a licensed transmission shop I did they said toque convertor was burnt up destroyed oil pump and clutches so it wasnt tested. I sent in all documents many times asking for a replacement. Now they tell me warrenty is voided because transmission shop opened up transmission which is what they had to do. I turned them in to my Attorney General and I am not finished.

Products used:
Bought used transmission

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Value
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Thumbnail of user kathyb1881
2 reviews
0 helpful votes
August 31st, 2023

The rep was great in answering my questions. The transmission was great and working well. Shipping took 10 days which was fine due to the shop being available. I have a 2004 ford f150 4.6 automatic. Came with a 3 year parts only limited warranty. I would buy from them again.

Products used:
Transmission

Service
Value
Shipping
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Quality
Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user michaelh7601
1 review
1 helpful vote
October 13th, 2023
Verified purchase

I am a completely satisfied customer. I took a chance and bought a used transmission online, which is the biggest purchase I have ever bought in this manner. It arrived at the transmission repair shop in excellent condition. The owner asked me where'd I find the transmission because it appeared to be brand new. It was clean and wrapped very securely for shipping. It was the most expensive purchase I had ever made online. I felt at ease since it came with a two year warranty and all parts are quality tested. I would recommend AM used auto parts to recieve quality used parts which are in excellent condition.

Thumbnail of user leonarda156
1 review
1 helpful vote
November 30th, 2023
Verified purchase

Don't believe it when these guys say free shipping. Their 1st scam is they will only deliver to a business, not your home. So, I had it set up to be delivered at my job. Their 2nd scam was the place I work was considered "rural", so there would be a $250.00 charge for shipping. I may live and work in a small town, but there is a state highway less than two blocks from where I work. I didn't see any small print, nor did the salesman say that "free shipping" came with conditions that they can come up with after you pay for the part. So, you can't not pay for the shipping, or you have to pay a $400.00 " replacement fee", whatever that is. Tracking the shipping; it got from Florida to California in three days, but sat in a town, not 150 miles from me for 10 days. I finally have this transmission and can only hope that it works. I'll have an update to see how it works out.

Products used:
transmission

Service
Value
Thumbnail of user thomasc3374
1 review
0 helpful votes
November 4th, 2023

Purchased a used engine for my Jaguar ($6950.00) that was represented as having been previously tested and run. Received the junk yard engine and drained the pan only to discover 2 quarts of water and oil. Ran a static compression test and found two adjacent cylinders reading 22 and 67. Obviously consistent with blown head gasket or cracked cylinder. Could not have been tested or operated. To "qualify" for any refund I was required to install over $500.00 of new parts. This of course made no sense at all. Personnel were evasive and inconsistent. Threatened a law suit and got my money back. They would not reimburse me for the new parts. So out labor (had to remove original engine and transmission, then install and remove their piece of garbage as well as time lost, car rental etc. if you look up "used auto parts scammer" in the dictionary you will see their picture. If it were possible to rate them lower, I would.

Tip for consumers:
Probably should have read prior reviews for this entity.

Products used:
None

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Value
Quality
Thumbnail of user skip302
1 review
1 helpful vote
October 30th, 2023
• Updated review

AM Auto was given the info they requested( year, make, model and VIN), to make sure right part was sent. So them saying it was my fault in ordering is BS. They had all info they requested. If AM Auto was a respectable company, they would assume a little bit of screw up instead of saying they did nothing wrong, that it was all the customer fault. If no stars was available that would be their rating

Used Transmission
July 17th, 2023
• Previous review

Order transmission ($1600). Received wrong transmission. Had to pay shipping fee to return transmission($329). Sent refund check which they told us was for $1600. Received refund check for $980. They still charged $320 restocking fee and $300 original shipping fee. Never acknowledged that they sent the wrong transmission. They said they could not give me the VIN of the truck that transmission came out of.
Terrible customer service and Wayne in warranty dept. was not helpful or truthful.
I see you are asking for proof of purchase. Never received papers of any kind( purchase or return). Do have refund check if that helps.

Tip for consumers:
Check out AM Used Auto Parts on this website,BBB and others to get a real feel for the company you are dealing with.

Products used:
None

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Value
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Thumbnail of user davida773
1 review
4 helpful votes
October 4th, 2018

This is a middle man for selling engines. They purchase motors and resell them at a higher price. I would imagine they have no clue of the condition that the engine is in, they take a gamble and put a warranty on it hoping that it doesn't go out in 1-3 years. I received a motor that looked like it had been sitting at the bottom of the ocean, all the components were so far deteriorated that the required parts couldn't be replaced without extensive repairs. They did send me another motor that was in a little better shape with a few more miles than the original motor and I was able to install with still quite a bit of extra work. The company appears trying to be fair but when it comes down to it they got the better of me. I went this route to avoid spending the extra money of a new motor and in the end it bit me in the rear. (Shipping was ridiculously slow on both motors, not in transit, them getting the motor to the carrier)(

The company is based out of Florida but my motors came from the Northeast.

Bryan was the only part of the experience that was not horrible, however I believe he has no knowledge of the parts he is actually selling due to the fact they appear to be middle men.

Thumbnail of user joeylong39
1 review
0 helpful votes
September 1st, 2023

Bought a transmission several months ago still running great! Good and reasonable parts. They had great customer service as well

Products used:
Transmission

Service
Value
Shipping
Quality
Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user allenk217
1 review
0 helpful votes
May 1st, 2023

Buy anywhere else, but from them. You will be better off no matter how much you have to spend. They sent me a motor that was rusted through the oil pan and valve covers, it looked like it was setting underwater for several years. William told me he would stand by the warranty and take care of. What he meant was take my money and stand by all the loopholes and catches that work for them. They are nothing more than thieves.

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Thumbnail of user wandaj355
1 review
0 helpful votes
October 18th, 2023

I bought an engine from am used auto parts got a shipping date received on time payment process was super easy.

Tip for consumers:
spoke with clif he helped direct shipping

Products used:
engine for honda

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Value
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Thumbnail of user ronaldi326
1 review
0 helpful votes
October 26th, 2023

They charge you 20%restocking fee for a supposed to be low mile motor with broken timing guides and cam phasers after you pay for returning the motor. They set up to profit rather you get a bad product or not. Wish I never had reached out to them. It took 4 months to resolve this issue and I still got robbed.they don't deserve a star.

Tip for consumers:
Don't recommend ever

Products used:
Motor

Service
Value
Shipping
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Quality
Thumbnail of user shirleenc3
1 review
4 helpful votes
December 5th, 2022

We purchased a used motor and it arrived damaged with a cracked blocked. Damage either from shipping or was dropped while being crated for shipping. We wanted them to refund our money but were told lies and wouldn't return phone call. Had to dispute the charge on my credit card to get my refund back. I wouldn't do business with them as they are liars and con artists. Never keeping their end of the bargain.

Tip for consumers:
Make sure that you get in writing how they handle refunding your money on items shipped damaged.

Products used:
NONE. HAD TO ORDER A MOTOR WITH SOMEONE ELSE.

Value
Shipping
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Thumbnail of user lexic37
2 reviews
0 helpful votes
September 7th, 2023

The sales representative was very friendly and professional. He answered all my questions knowledgeably. I was very pleased with the price. Shipping was on time as quoted, the transmission is up and running perfectly. I appreciate the help from everyone at AM AUTO! I will be returning and telling everyone about you guys!

Products used:
transmission

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Value
Shipping
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Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user charmainec87
1 review
1 helpful vote
August 23rd, 2023

They provided me with a transmission and it works so good with no issues. You can't even tell the car is running because it's so quiet. I love it

Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

Thumbnail of user scottm3192
2 reviews
1 helpful vote
May 12th, 2023

Sent us a bad engine that wasn't tested like they promised. It was damaged AND locked up. The oil pump wasn't working as well so it was no way they tested the engine prior to shipping it. They forced us to pay for the shipping back to Lithia FL only to tell us they wouldn't ship out another unless we paid them another $250 and it would be at least two weeks before they got to it. Horrendous customer service, rude on email, and certainly do NOT back up their products.

Tip for consumers:
Just a bad company to deal with.

Products used:
None - sent locked up engine back

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Thumbnail of user dougs569
4 reviews
0 helpful votes
September 3rd, 2023

I needed a transmission for my truck. Aparently it is not very common so much more expensive than most. Very limited on the used side to find. These guys snatched me one up that was 800 bucks cheaper than anything around me. I always call them before anywhere else.

Tip for consumers:
Call them first

Products used:
Transmission

Service
Value
Shipping
Returns
Quality
Thumbnail of user carterc105
Carter C. – AM Used Auto Parts Rep

Thank you for your review. We are always here for you. If you need anything just let us know.

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From the business

Quality used auto parts at great prices shipped nationwide. Used engines, transmissions and complete engine assemblies for all makes and models. All used auto parts, used truck parts and used van parts are tested and guaranteed for 1-3 years.

Company Representative

Thumbnail of user carterc105
Carter C.
Typically does not respond to reviews

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