• AllureAid

AllureAid

Overview

AllureAid has a rating of 3.21 stars from 110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AllureAid most frequently mention customer service, and tiffany sunglasses. AllureAid ranks 20th among Sunglasses sites.

  • Service
    13
  • Value
    11
  • Shipping
    12
  • Returns
    8
  • Quality
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
1
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What reviewers want you to know

Positive highlights

  • Great deal, great customer service and great experience!

Critical highlights

No critical highlights yet

How would you rate AllureAid?
Top Positive Review

“Really late, but actually legit!”

Erika H.
4/29/22

Ok so when I first ordered sunglasses from here I was a bit nervous because it was a really good deal. Then a month went by and nothing. At 6 weeks I called and asked what's up and they said it would take a few more days because they were coming from Italy. I felt like maybe I was scammed. But alas, two months later they arrived in box and with all authentic accessories and coding! I'm giving five stars because you know what, if it saves me money, I'll wait!

Top Critical Review

“Sent me defective sunglasses...”

Justin H.
10/3/23

Allureaid sent me cracked, possibly fake, sunglasses and then refused to exchange or refund my purchase.

Reviews (110)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26)
Thumbnail of user erikah198
1 review
1 helpful vote
April 29th, 2022
Verified purchase

Ok so when I first ordered sunglasses from here I was a bit nervous because it was a really good deal. Then a month went by and nothing. At 6 weeks I called and asked what's up and they said it would take a few more days because they were coming from Italy. I felt like maybe I was scammed.

But alas, two months later they arrived in box and with all authentic accessories and coding! I'm giving five stars because you know what, if it saves me money, I'll wait!

Tip for consumers:
It’s really slow, but it’s legit

Products used:
Sun glasses

Service
Value
Shipping
Quality
Thumbnail of user josephs2520
1 review
0 helpful votes
February 16th, 2022

Thanks allure aid for amazing glasses! Hands down best website to buy designer glasses, affordable and fast delivery.

Service
Value
Shipping
Quality
Thumbnail of user frankt66
1 review
0 helpful votes
March 18th, 2017

After a call from ur support staff I have yet 2 get another call or more importantly my DG frames. Could u please look n2 this 4 me it would be greatly appreciated. I have also left a voice message. Hope 2 hear from you soon have a good weekend

Thumbnail of user liliank29
1 review
1 helpful vote
August 27th, 2022

Very helpful beautiful pair of glasses my 2nd purchase and great products and service love them!
Thank you AllureAid!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginaf132
1 review
0 helpful votes
April 14th, 2020

I love the product and the packaging was great. My only disappointment was the timeliness of shipping It wasn't shipped until Friday I did get it within the two days of shipping request but it shouldn't have taken over a week to finally ship the order when I asked prior to ordering how quickly the package would be sent out and I paid for two day shipping which think should be refunded since I got almost two weeks after my order date.

Thumbnail of user micheler392
1 review
0 helpful votes
December 10th, 2021
Verified purchase

Allureaid has all the top brands with great prices. I've ordered 4 times, only had one issue with the glasses being too big, they exchanged them no problem, but it did take awhile to get the new pair. Otherwise I'm completely satisfied with the quality, price and crusty service.

Products used:
Sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user niceb6
1 review
0 helpful votes
August 14th, 2022

I love my new glasses! The glasses are high quality and the shipping was fast! Getting ready to order my second pair.

Thumbnail of user ellav6
1 review
0 helpful votes
July 3rd, 2020

Supper friendly and great selections and prices you cant find better! Will defiantly shop here again!
Im so thankful!

Thumbnail of user karinam19
1 review
0 helpful votes
January 22nd, 2018

Waited 4 weeks for my glasses to come in...
Glasses are WAY BETTER IN PICTURE. Very dissapointed once I opened my package. Will be returning the glasses

Thumbnail of user aavcieda
1 review
0 helpful votes
December 11th, 2023

Absolute rubbish!

Paid nearly the DOUBLE the amount of the product for faster delivery which was listed on their website as 3/4 days. After 11 days of awaiting I requested an update through "live chat" and "email". Received NO reply, days after days I keep writing. So I asked for cancellation. Received an email only the amount of the product refunded which I have NOT received my money back!
Order has NEVER been shipped but they were totally OK to keep my money for fast delivery!
What a JOKE!
This company would never be further away from professional work ethic. Absolute frustration and feels like a FRAUD!

Paid for a service that I never received!

Tip for consumers:
There’s no trustful channels that you can point your issues directly. No updates, no responses, no apologies no communication, no solutions!

Products used:
Nothing because it has never been delivered

Service
Value
Shipping
Returns
Quality
Thumbnail of user murielr25
1 review
1 helpful vote
December 27th, 2021

The site is very easy to navigate and the overall experience is very pleasant. The glasses were delivered as described. Quality is excellent!

Service
Value
Shipping
Returns
Quality
Thumbnail of user fifiy
5 reviews
12 helpful votes
May 15th, 2011

The site seems professional and the customer service is very polite but you will never get the product you purchased. I had constant promises to ship the sunglasses I purchased and they were never shipped. Luckily I paid via paypal and they intervened to get me an immediate refund. Stay away from this site you won't get your product.

Thumbnail of user johnh4381
1 review
1 helpful vote
November 17th, 2020

I've ordered a few times at AllureAid and have super satisfied with every order! I recomand the site to my family and friends!
Thank you

Thumbnail of user traceyd62
1 review
0 helpful votes
May 24th, 2019

I received my glasses exactly as ordered. However, shipping was a little slow and the inside of the box and outside of the glasses case was really dirty. Kind of disappointing.

Thumbnail of user mashal1
1 review
0 helpful votes
September 14th, 2020

The website offered a variety of choices. Was easy to navigate the website. Amazing customer service and glasses are authentic!
Thank you Allureaid will becoming back for more!

Thumbnail of user ginag177
1 review
0 helpful votes
April 12th, 2020

I recomand buying this product from Allureaid! As I received nothing but the best! They also provide great service!

Thumbnail of user justinh1188
1 review
0 helpful votes
October 3rd, 2023

Allureaid sent me cracked, possibly fake, sunglasses and then refused to exchange or refund my purchase.

Products used:
Sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user daol
1 review
0 helpful votes
March 14th, 2017

Communication among departments need improvement. I like the glasses I ordered and they shipped quickly. However, my order was sent without my prescriptions.

Thumbnail of user igorg43
1 review
0 helpful votes
September 24th, 2020

My daughter has been going to Allureaid for years! We have always received great customer service and exceptional experienc!.

Thumbnail of user lilianl28
1 review
0 helpful votes
September 29th, 2020

I would recommend this business to anyone! The customer service is fantastic and everyone was so friendly and accommodating. They care about their customers. I will definitely be returning to purchase my next pair of glasses.

Thumbnail of user toml783
1 review
0 helpful votes
May 13th, 2021
Verified purchase

Should have read these reviews first. Everybody is right. Its been over a month and havent received my item. Nobody answers the phone or returns emails.

Thumbnail of user mayaf28
1 review
0 helpful votes
June 13th, 2021

Amazing experience better quality and quicker than going into big name brand optical place. Allureaid

Thumbnail of user dennisc434
1 review
0 helpful votes
June 20th, 2020

The product was 100% authentic and sold and a great price compared to retailers. The only downside is the shipping time, which took around one and a half weeks. If you don't mind waiting, I would highly recommend this website.

Thumbnail of user danielc2931
1 review
0 helpful votes
February 15th, 2022

Please do yourself a favor by choosing another eyeglass company especially if you're getting Rx.
9 calls and 10 emails. And a month later with them using the same old line (lie) that my glasses will be ready and shipped at the end of the day I finally took my business elsewhere especially when they used covid as an excuse as to why they haven't shipped. Three management I'd ran by a girl or guy that is to sensitive to be in his or her position and need to be fired. This company should be banned from the world wide web in my opinion. So please do yourself a huge favor and shop elsewhere also I might add, they aren't BBB accredited.

Tip for consumers:
Use your money with a company that isn't so poorly mismanaged or you'll be in my position

Products used:
Glasses

Service
Thumbnail of user nicholasv10
2 reviews
0 helpful votes
November 18th, 2019

I highly recommend Allureaid
Myglasses are perfect. We will always purchase our eyeglasses here.
Great selection of frames and lenses. Professional and fast service.
Thank you for everything.

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From the business

AllureAid is a premiere marketplace for the most desired designer glasses and sunglasses. AllureAid - express yourself!

Company Representative

Thumbnail of user vadimk20
Vadim K.
Typically does not respond to reviews

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