• Allivet

2018 CUSTOMER CHOICE AWARD

Allivet

Overview

Allivet has a rating of 3.06 stars from 4,209 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allivet most frequently mention customer service, great prices, and free shipping. Allivet ranks 2nd among Pet Meds sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
1
Negative
33
111
See all photos
Special offer from Allivet
FREE shipping on all orders over $49!
Order Online Gain trust and grow your business with customer reviews

What reviewers want you to know

Positive highlights

  • They are quick to receive approvals from the vets office and delivery is pretty efficient.
  • It is good to be aware of this web site for the offer they have and the affordability of their medications
  • 2018 Customer Choice Winner

Critical highlights

  • I ended up talking to customer service 4 times and the problem was never resolved.
  • WARNING DO NOT LEAVE CARD ON FILE OR ANYTHING IN YOUR CART, THEY WILL LIE AND TELL YOU THAT YOU CLICKED AUTO SHIP.
  • I still had pending charges on my credit card but no order.
How would you rate Allivet?
Top Positive Review

“Great Customer Service”

Joe S.
2/27/24

The.hold time on the phone line may be a little.long but they seem to want.to make.it.worth your while.

Top Critical Review

“BAD order response time, even worse customer service”

Chris b.
3/10/24

Placed and order and 2 days later called because you did not even attempt to call the vet for the RX. This is necessary MEDICINE not a toy. The rep put me on hold multiple times and all he could offer were apologies. Shipping was supposed to be 1-3 days yet 2 days passed and they had not even attempted to call the vet. Won't be purchasing anything else from here. They don't seem to know that medicine is NECESSARY.

Reviews (4,209)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (623) vets office (73) auto ship (124) web site (38) dogs medicine (39) vet charges (33) pet medications (88) credit card (41)
Thumbnail of user chris.batby1
1 review
0 helpful votes
March 10th, 2024

Placed and order and 2 days later called because you did not even attempt to call the vet for the RX. This is necessary MEDICINE not a toy. The rep put me on hold multiple times and all he could offer were apologies. Shipping was supposed to be 1-3 days yet 2 days passed and they had not even attempted to call the vet. Won't be purchasing anything else from here. They don't seem to know that medicine is NECESSARY.

Products used:
medicine

Service
Value
Shipping
Thumbnail of user paul6245p
1 review
0 helpful votes
March 12th, 2024

Allicheap should be their name There's a reason they're so cheap like they say you get what you pay for. I wish I'd never heard of them. Took them 2 weeks to get my pets meds which he no longer needed by the time they finally arrived here. They never told me my vet would refuse to confirm either their emails or phone calls. I had to learn that from my vet. Then to make it up they assured me they would overnight vs USPS my order. They didn't. They sent it regular USPS. Then to make up for that snafu they told me they were giving me a $15 off coupon which didn't work when I tried to use it. I wrote them about all this they never replied back. Like I said you get what you pay for. Allicheap is my name for them More accurate. Worthless bunch.Giant waste of time worth neither the aggravation or frustration I had to endure with them

Tip for consumers:
Shady bunch. String you along, unethical

Thumbnail of user beedw
2 reviews
9 helpful votes
February 22nd, 2024

Walmart PetRx turned over accounts to allivet. Allivet does not allow online cancellations of autoship - you have to call them. I paused all autoships until I had time to reach someone by phone. One is suddently active again and was shipped against my wishes at an exhorbitant price. I have NO card or payment method on file. Hmmm. I don't do business with companies who operate this way.

Service
Value
Shipping
Thumbnail of user kristiw37
1 review
0 helpful votes
June 4th, 2019

I've been pleased with my orders so far, however the first order took a bit of time and my auto re-order was processed a day early. I'm learning how the website works to make it more useful for myself.

Thumbnail of user j.h30
1 review
0 helpful votes
March 5th, 2024

They state they will price match any online pharmacy. " NOT TRUE"
Semparica Trio can be found much cheaper
H-E-B
Target for 148.00 for 6 months
Don't be fooled like I was. Customer service can use a lot of improvement!

Products used:
Simperica Trio flea pills

Service
Value
Shipping
Quality
Thumbnail of user willb125
1 review
2 helpful votes
September 25th, 2018

The pricing was fair in my perspective. However, the main attraction for me was the Paypal payment option. Unfortunately, after spending over 30 minutes pawing over the selections, pricing, creating an account, and checking out, I then find out that they have removed that Paypal payment option. I called customer service to verify, and was giving an apology, but it did not make up for the misleading information. I trust Paypal and use them all the time for online purchase. I do not appreciate the bait and trap tactics from any company.

Thumbnail of user joanp287
1 review
1 helpful vote
October 17th, 2020

Too expensive but i cannot get medications anywhere but Allivet. I wish more discounts is given since I've been ordering from Allivet for over two years now.

Thumbnail of user rhondah783
1 review
0 helpful votes
November 22nd, 2023

My pet's prescription was transferred to Allivet from Walmart Pet Rx. The price of my first auto shipment from Allivet was 125% higher than previous shipments form Walmart. I called and they offered me a 10% discount. They said, "The price of the medication went up." HA! I can still find it from other places for the lower price. They finally reduced it by 40% for 6 months. That gives me time to get the necessary paperwork to get it from somewhere else. Even Walmart regular pharmacy is less than what Allivet agreed to give me for 6 months with GoodRx.

Service
Value
Shipping
Thumbnail of user williamc4545
1 review
3 helpful votes
August 2nd, 2023
Verified purchase

I ordered Cyclosporine for my German Shepherd, Gibbs on 6/17/23. I had 16 day supply at that time. Allivet estimated delivery 3-5 business days after vet approval. Vet approved Rx on 6/20/23.
I was traveling until 7/1/23, called Allivet to check on Rx. They said it was out of stock, no date for shipment available. I had not received ANY COMMUNICATION of this prior to calling. Gibbs is out of meds. I have canceled all prescriptions from Allivet, closed my account, and ordered Rx elsewhere. Don't let this happen to your pet.

Service
Value
Shipping
Thumbnail of user denisem786
1 review
1 helpful vote
July 1st, 2020

I have a dog with Cushing syndrome which will require long term care. I needed to find a more economical way to treat my pup. So grateful for Allivet! Thank you!

Thumbnail of user kb3278007
1 review
4 helpful votes
July 27th, 2023

I had an extremely disappointing experience with Allivet's service. Despite placing an order for next-day shipping, Allivet shipped it two-day (but still charged next day). What made matters worse was the fact that I had to explain to the overseas call center the distinction between two-day and next-day shipping. Unfortunately, the call center was completely unhelpful and seemed to have no understanding of how poorly they were representing Allivet. Not happy and very disappointed.

Tip for consumers:
I should have read reviews before I placed my order

Products used:
Aqua-Mox (Amoxicillin)

Service
Shipping
Thumbnail of user robertl732
1 review
1 helpful vote
November 25th, 2018

Two months after ordering my dog's medication from Allivet for $78, I went to reorder. I had received an email saying that "all prices had been reduced" for Black Friday. The website said the same thing also. Upon reordering, I saw that the price was now $85. There was an option to save 5% by setting up auto delivery, but since you never know what the price is going to be, that's pretty risky.

Thumbnail of user clarenceg87
1 review
3 helpful votes
April 29th, 2023

After buying medications and other items for several dogs over the years I finally gave in to the fact that Allivet is a failure at the very things they are in business to do. Fill prescriptions and supply us with items for our pets. I have dealt with the ordeal of getting the prescription approved by my vet so many times I've lost count. They will continuously tell you they never receive approval from your vet. I have been in my vets office when it was sent for the umpteenth time. This is a HUGE waste of time and resources for vet offices that are already short staffed.

If you prescription has expired, they will NOT notify you. If your credit card expiration date has expired, they will NOT notify you. If they are back ordered, they will NOT notify you. The pattern of incompetence and horrible customer service you see throughout these reviews is real.

Allivet has one job to do and they can't get it done without putting my pet in jeopardy. I will now spend more money filling the prescription at my vet because the aggravation and headache just isn't worth it.

In case anyone thinks this is a fake review, I've attached a screenshot of my order history which is actually 6 pages.

Products used:
Cyclosporin

Shipping
Thumbnail of user lt101
1 review
0 helpful votes
June 20th, 2018

They have better pricing than my vet can offer. They contacted the vet directly to confirm the prescription (taking me out of the middle). I got free shipping because I met the threshold. I am about to order from them again and see if they can make it 2 for 2. My only slight complaint would be that shipping was a tad slow, but I was not under pressure to get the meds quickly because I still had plenty on hand.

Thumbnail of user daved217
1 review
0 helpful votes
June 1st, 2019

Efficient site, nothing out of the ordinary but then I didn't come here for entertainmentjust meds for my dog.

Thumbnail of user timikow
1 review
3 helpful votes
February 14th, 2020

I found out my cat is diabetic and needs insulin injections. My vet had never used allivet, but was told they ship overnight and we could get her started right away. (Her Glucose Levels were in the mid 300s and she's 10, so it was kind of a matter of life or death). It took a week to actually get the product, and it wasn't even what I needed. When I called to order in the first place, the person I spoke to literally had no idea what I was talking about when I asked for the insulin My vet recommended. I decided to have my vet call and assist me in ordering. They did (because they're amazing!) and called me back letting me know that allivet would be able to get it out to me if I registered my email on their site. I did without complaint, and I thought I would receive the stuff the next day. I never received any kind of confirmation from allivet, so I called the following day. After a bunch more confusion (even though my vet office ordered the stuff for me), I was told that I would have everything I needed to get my cat started on her injections. Since I had never done this before, I thought we were just off to a rocky start and I decided to trust the guy. I NEVER received an email with a receipt for my purchase. The ONLY email confirmation I got for ANYTHING was a confirmation email after registering to their site. When I finally got the stuff, I took it to my vet to learn how to administer the shots and she literally said my 120$ insulin was completely unusable. (allivet is much more expensive than other places but I thought I was paying for convenience. This was the price after their discount...)
To make an already long story short, I called several times to have the situation rectified, but they assured me there was nothing they could do except charge me extra for the things I DID actually need. This also meant I had to wait longer to start the injections and time wasn't really on my side. After several more days of back and forth, I finally asked for a supervisor and we agreed that I would be refunded. I never got a processing email for the refund or anything. Not surprised. In fact, I called several days later and the man assured me that I would most certainly receive a receipt for the refund that day. Nope.
I did finally receive an email for my initial purchase and my refund TODAY. It only took ANOTHER week and I've only been dealing with this since the end of December.
I will NEVER use allivet again. My veterinarian said This was her first and last time using them as well. It's obvious that this company has no education on the products they sell, their employees are incompetent and their customer service is horrendous. If you care about your pet, consider getting your products elsewhere.

* Allivet attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sophiep61
1 review
2 helpful votes
May 9th, 2020

At least $20 cheaper than vet. Easy to order. Have never had a problem getting the medication in the time they said it would come.

Thumbnail of user michaels4224
1 review
0 helpful votes
May 9th, 2020

Great Company Easy to use Website and ordering process. They had what I needed and the auto refill is great

Thumbnail of user karenj977
2 reviews
0 helpful votes
October 2nd, 2020

The website was very easy to manipulate. I had absolutely no problem ordering the medication I need for my dog.
I'm just now ordering so we will see how the monthly auto ship orders come to me.

Thumbnail of user ruthb1310
1 review
3 helpful votes
February 3rd, 2023
Verified purchase

I ordered my cat's meds. They took a couple of days and then emailed me it had been sent. Then a few days later they called to say it was backordered. And then, their customer service person's English is not good enough to understand me when I ask why their service would tell me something has shipped when they are out.
I am sitting here waiting for meds that have never been shipped. Meds my cat needs.

Service
Value
Shipping
Thumbnail of user renaeg5
2 reviews
0 helpful votes
February 19th, 2020

This was easy, straight forward and less expensive. My poodle will be receiving the medication she needs to feel better!

Thumbnail of user terrid179
1 review
2 helpful votes
September 30th, 2020

I placed an order on July 30,2020 for boxes of flea/heartworm medicine. One of their "Pharmacy techs" called o on Aug. 2nd and left a message that the vet declined it because of the pet name. I called them back on Aug. 3rd to find out what the problem was, the "customer service rep" had an accent so thick I could not understand her, they sent in a prescription in our cat's name! I kept getting emails stating, waiting on vet authorization, I called the vet, the vet stated they have REPEATEDLY sent the request back authorizing them to fill them. I called Allivet back on Aug. 7th, I was hung up on 2 times when i asked for someone WITHOUT AN ACCENT, one rep. Would not take me off speaker and was clanking metal in the background. I hung up and spoke with one of their "supervisor" Gabriel, explained the situtation, he said he would take care of it.
Almost 2 weeks have gone by, I have REPEATEDLY called their customer service, the vet has called and still no pet meds. I finally cancelled the order.
I will never order from them again, I'll go to Chewy or 1800PETMEDS.
Allivet never was this bad, customer service was great and all the reps spoke ENGLISH WITHOUT AN ACCENT! I guess the CEO wanted CHEAP FOREIGN WORKERS!

* Allivet attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sassmanr
1 review
0 helpful votes
August 15th, 2020

What a great deal! I have had a hard time finding this in stock? Waliworld you have to take your fish to the vet to get this. Not here! We are shipping this to you ASAP. My fish need this so let me know if supply is short. Thanks folks Great Job. I have more pets so I will return. You all have a very nice day and a wonderful weekend.

Thumbnail of user sophias147
1 review
5 helpful votes
April 30th, 2021
Verified purchase

Trash company. I will be writing a review on any outlet I can find that you have a profile on. These thieves stole over $330 and will not send my cat's inhaler to my address. The package keeps going from the east coast to the west coast and so forth when I live in NYC and they apparently ship from FL. My cat ended up in the hospital from asthma attacks because they decided to lie about his medication. Truly criminals - they refuse to give me a refund aka will not respond to my emails either

Tip for consumers:
Don’t order from them, utilize ANY other pet pharmacy

Products used:
Have not received my cat’s inhaler

Thumbnail of user kendraj24
1 review
0 helpful votes
June 1st, 2019

I love that Allivet provides cheap prices on meds for my fur baby. Medications can be really expensive so I never use any other company but Allivet.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Allivet pet pharmacy is a national online retailer of prescription pet medication, pet supplements, horse care products, and veterinary supplies for more than 20 years. Allivet carries a large selection pet products including, pet medications, vaccines and pet supplements for joint care, dental care and more. Allivet carries popular items such as Fronline Plus, Hartgard, Comfortis and Trifexis and also supplies hard to find medications at the lowest prices. You can find comfort in knowing that our pharmacy has been awarded the Vet-VIPPS certification of approval by upholding the highest pharmacy standards.

Business History

Agropec Trading dba Allivet was founded in 1992 and has grown its reputation as your trusted pet pharmacy, by providing reliable service to pet owners, farm & ranch owners and veterinarians throughout the United States and overseas. Agropec trading is a privately owned company.

On September 23,2011 Allivet earned the Veterinary-Verified Internet Pharmacy Practice Sites (CM) accreditation through the National Association of Boards of Pharmacy® (NABP®). Allivet successfully completed the rigorous accreditation process by demonstrating the professional operations of the pharmacy, including the maintenance of policies and procedures that protect the veterinarian-client-patient relationship, ensure the appropriate handling of prescription medications, provide appropriate medication information, and ensure quality pharmacy practices are continuously offered to our clients.

On October 1,2013 Allivet was awarded the Bizrate Circle of Excellence, one of the largest sources of consumer-generated reviews of online retailers in the United States. The award recognizes retailers that received outstanding online customer satisfaction ratings in each of seven key satisfaction indicators throughout a one-year period, as rated by their own, verified customers. Earning the Bizrate Circle of Excellence Award signifies a retailer’s unwavering commitment to its customer’s satisfaction.

On Dec 12,2013 Allivet was selected to join the Google Trusted Store program. The Google Trusted Store badge is awarded to ecommerce sites that demonstrate a track record of on time shipping and excellent customer service.

Keeping customers and their companions animals in mind, Allivet strives to provide the highest quality products at the lowest prices.

Company Representative

Thumbnail of user katiek135
Lawrence S.
Typically does not respond to reviews

How do I know I can trust these reviews about Allivet?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.1
4,209 reviews
Have a question about Allivet?