Allivet has the best prices bottom line.They carry everything we need and the customer service is really good. (in 39 reviews)
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I have been ordering from Allivet for over a year now and never once had an issue. Everything has shipped properly and quickly. This past order they sent me the wrong eye drops so I called and they apologized like crazy and sent the correct drops out over night at no charge to me. Just told me to send the wrong drops back when I have received the correct ones. They are including a return shipping slip with my new order. As if that wasn't enough 20 mins later the pharmacist called me to apologize for the inconvenience and let me know we will have our new drops tomorrow and I had any questions to call him. Completely above and beyond. I highly recommend Allivet. I pay half as much as I would anywhere else for my dogs glaucoma drops.
We are done with them this is the 3rd month in a row they didn't fill our auto refill order because one or more medications were on back order. No notice indicating they are sorry they couldn't fill it. The last notice we receive each time is that it is supposed to auto ship. They need to get there inventory and shipping emails in sync so they can correctly notify there customers if something is going to ship.
The Allivet website is getting better at consistently allowing me to log in. I have been buying the enzyme that my german shepherd requires to stay alive from Allivet for about a year now and they do a great job of delivering the product and keeping me apprised of the order's progress.
My story is almost identical to Phyllis H's story. I ordered medicine for my dog on 4/14, it is still not here, and not even close to being here. Despite Allivet's Order Acknowledgement page stating 3-4 days for shipping, Allivet's customer service told me that it is really 5-7 days. I did request that they overnight me an order, which they did and I appreciate, but I will end up being charged or I have to spend my time returning the first order. I spend nearly $100 per month for my dog's prescription and will do so until my dog is no longer alive. A company that values their customers would have better shipping policies and waive the charge for the medicine that they know is taking too long to reach their customers. Allivet is probably fine for non-essential goods, but if it's a life saving medication, as is the case for my dog, I would suggest finding another pharmacy.
medication for my dog on April 14, but by April 23 it had still not been delivered and I was told it was delayed in transit. Unfortunately my dog will go without his medication for the next several days. All they had to say is that based on their timeframe the package was not late because delivery was within 5 to 7 days. I did not understand the 5 to 7 days did not include the weekend. It would have been nice if they offered to FedEx me an overnight delivery but clearly they didn't do that. They offered no help. Anxiety level that I am now experiencing is not worth the $12 that I saved by going with this company. I will not be doing business with them
Sniffles, sneezes, and runny eyes, my kitty was feeling soooo blue.
The vet said to contact Allivet, they'll get the right order through.
Azithromycin was the medicine, it was sent within a day.
Now my kitty is happy again, and showing a healthy display!
The right medicine, a quick delivery, my kitty got the care to remember.
Love from the doctor and Allivet, a team that works well together!
My vet faxed in the prescription on 4 April and of today 15 April, the meds still have not arrived. My vet told me that I would probably have the meds in 2 days. I was told that Allivet would call for payment when I left the Vets office on 4 April. Allivet didn't call so I found and called them on 7 April. The first person to whom I spoke saw that a prescription had been faxed in on the 4th. I was transferred to ordering where I paid for the prescription. I thought that I was set but she waited to recontact my vet instead of using the prescription that they had. Due to several mistakes on the Allivet side, I still do not have the medication. The shipping was messed up and the customer service rep told me that the 7 business days was not up so I could not cancel the order. Another rep told me that I could have chosen Fedex for extra money if I had wanted to receive the medication faster. I wasn't offered this when I ordered and my vet said that turnaround was usually 2 days. In general, customer service was abysmal. I realize that mistakes can be made anywhere, and Allivet made several. I will not use them again because they didn't nothing to rectify their mistakes. Instead, I was reprimanded for not not choosing another shipping method and was told that I would just have to wait until next week 17 or 18 April to see if the meds arrive. They would not let me cancel my order so that I could order from another site. My experience with Allivet has been stressful and my poor sick Boston Terrier is still waiting for his medication to feel better.
Don't believe the statement "Satisfaction Guaranteed" . I have had the worst experience ever trying to return an item. The total return would have been less than $20 but it has taken me 4 days of phone calls and promises and still no resolution. Makes me sad!
I HAD A FEW ITEMS IN MY CART .TRYING TO DECIDE WHAT I NEEDED .. I DID DO A EXTRA ORDER AND HAD IT PROCESSED .. IT WAS SUPPOSE TO BE HERE IN 3 DAYS .. IT WAS NOT SO I HAD TO GO TO THE VET AND GET EXTRA 4 TABS FOR 23.00 .. THEY ALSO COMPROMISED 2 OF MY CARDS ON FILE AND SENT MEDS THAT WERE IN MY CART THAT I NEVER PROCESSED AND SAID THEY WERE AUTO SHIP WHICH I NEVER AGREED TO ..THANK GOOD NESS I WAS ALERTED AND I HAD THEM CANCELLED .. THE 2 CARDS ARE STILL TIED UP AND CANNOT USE THEM UNTIL THEY ARE RECEIVED BACK TO ME .. WARNING DO NOT LEAVE CARD ON FILE OR ANYTHING IN YOUR CART ,THEY WILL LIE AND TELL YOU THAT YOU CLICKED AUTO SHIP .. I NEVER DO AUTO SHIP ON ANYTHING BECAUSE MY GIRL HAS CHF AND MY BILLS RUN HIGH AND CAN HARDLY AFFORD TO ORDER HER MEDS I HAVE TO KEEP MY CARDS OPEN FOR HER MEDICAL ..
The kids who work at allivet have screwed up my order one too many times. I paid extra for fast shipping to nc where I was for the winter and what did they do? Sent it to my home in wv. Then they started shipping an auto shipment which I never ordered and want me to pay to ship it back to them and pay a 15% service charge! I've had it with them, bring your business elsewhere!
My dog has to receive IV hydration due to renal failure. Due to a nationwide shortage it is very difficult to purchase Lactated Ringers. I found that Allivet had some in stock so I placed an order for 6 bags on 3/1/16 though I had never used them before. I expected to receive my order in about 1 week. Their price was not great but it was reasonable. They also contacted my vet to get a verbal prescription for my order. On 3/12/16 I went online to check the status of my order and was directed to the FEDEX site only to see that the package arrived damaged at FEDEX in New Jersey on 3/9/16 and was being returned to the shipper per the shipper's orders. I called Allivet that same day to check on the status and was told that my order was being reshipped. Immediately upon hanging up I received email stating that this new order was cancelled. I called Allivet again to find out why it was cancelled and I was told that only the box was damaged in shipping and the product was fine so FEDEX was repackaging the original order and would deliver it to me. Today, 3/17/16, I checked the FEDEX site only to find out that my order was returned to Allivet and was received there yesterday. I called Allivet and asked them to cancel the order. After being put on hold the rep returned to my call and said they would return my money and I would see it in my account in 2 days. No apology, no explanation and no offer to try again, perhaps with expedited shipping. I will never use this company again simply because they don't seem to care about their customer or their business.
My medication was shipped via USPS on 2/9 and I still don't have it. It was scheduled for delivery on 2/12 but for some unfathomable reason USPS redirected the package from VA where I live to Chicago on 2/11. The medication has been sitting in Chicago since 2/14 without moving. As a result I will have to go to my veterinarian and buy the medication since my dog needs it by tomorrow. I don't think I will be using Allivet again.
Allivet has been a great source for ordering Rimadyl for my pitbull who has a bad back due to age. They have great prices, fast shipping, and great customer service. Also the Rimadyl helps my dog to be more active and enjoy days without pain.
Thank you Allivet
Number 1 was the cost versus at the vet. Number 2 was the ease of ordering other than Allivet having to get the prescription from the vet. Number 3, when everything was finally okayed, the product was at my home in less than 24 hours. I don't particularly care to have to pay $27.00 to have my order shipped cold, think it is a little exorbitant considering it's only frozen gelpacks. They are not that expensive. William C Moss
After waiting 9 days after I initially placed my order, the crushed box arrived at my door step only to be further disappointed when I opened up the box to discover that the medication I ordered was not in the deliver but instead was shipped another medication. Mind you, it was a cheaper medication. My poor 12 year old dog have been in pain and needed this injectable medication and now it's going to take more time to get it. Needless to say, I'm soon disappointed with Allivet. Will not be ordering from them again and advise you against it as well.
I placed my order Jan 17th at approx 11:30am. it's now the evening of jan 26th and I still don't have my dogs medicine. I know there was an east coast storm but seriously. this will be my first and last time using allivet. sincerely. Rich Moeslein
Customer service is very professional, answers all my questions. Currently Allivet has the best price for Vetoryl and lucky for us our sweet dog is responding well to it. It's not easy knowing your pet is ill but being able to buy her the necessary medication without a hassle helps. Thank you Allivet for caring.
Placed an online order on 11/118/15 and only received half of my order! BTW-there is NO WAY those 4 bags I'm missing would have fit in the box I was sent. And yes, I still have the original box. Now 3 phone calls later&still no remainder of order delivered. Always told "the supervisors are gone for the day or we need to look into it." They do have a record of my phone calls but don't follow thru! Next stop for me is the DA of Florida for consumer fraud.
I purchased this product for two reasons, one, the pharmacy was very confident and professional and knew their products and two, the price was reasonable. As this is a people drop, the price I was paying was over the minimum. I would not hesitate to use them all the time, in fact I filled two more prescriptions this morning. Thank you Allivet! Mary Ann
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About Allivet (from the business)
On September 23, 2011 Allivet earned the Veterinary-Verified Internet Pharmacy Practice Sites (CM) accreditation through the National Association of Boards of Pharmacy® (NABP®). Allivet successfully completed the rigorous accreditation process by demonstrating the professional operations of the pharmacy, including the maintenance of policies and procedures that protect the veterinarian-client-patient relationship, ensure the appropriate handling of prescription medications, provide appropriate medication information, and ensure quality pharmacy practices are continuously offered to our clients.
On October 1, 2013 Allivet was awarded the Bizrate Circle of Excellence, one of the largest sources of consumer-generated reviews of online retailers in the United States. The award recognizes retailers that received outstanding online customer satisfaction ratings in each of seven key satisfaction indicators throughout a one-year period, as rated by their own, verified customers. Earning the Bizrate Circle of Excellence Award signifies a retailer’s unwavering commitment to its customer’s satisfaction.
On Dec 12, 2013 Allivet was selected to join the Google Trusted Store program. The Google Trusted Store badge is awarded to ecommerce sites that demonstrate a track record of on time shipping and excellent customer service.
Keeping customers and their companions animals in mind, Allivet strives to provide the highest quality products at the lowest prices.