Allivet has the best prices bottom line.They carry everything we need and the customer service is really good. (in 32 reviews)
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My experience related to shipping was NOT a good one. I had my order shipped to a PO Box. Unfortunately, the people in shipping were NOT paying attention to the "ship to" address as they shipped my package via FedEx which DOES NOT deliver to a PO Box and thus creating an issue for me in trying to get the package delivered to my home address. After several calls to FedEx was able to get this resolved. SHIPPING DEPT please pay MORE ATTENTION to the shipping address in the future should Allivet want to continue to receive my business. I am a FIRST TIME customer
My husband and I have many pets, 3 cats, 7 dogs 4 horses and 22 chickens. Some of those are rescues. My hubby is retired and due to my health am on disability. We strive to care for our animals as we would a human member of our family. I have a couple of aged dogs, one being my Lab tar who is 17 and is in the midst of having congestive heart failure. Purchasing her medication from my local very was very expensive. I found Allivet while searching on line and can purchase all 3 medications cheaper that I could purchase one from the vet. This has benefited both my husband and my lab tremendously. Thank you guys so much for having reasonable prices and quick shipping. We will continue to use you guys as our pet pharmacy! Thanks you for helping us to take paramount care of our fur babies!
I ordered DL-Methionine for a cat with urinary tract issues, and the product was listed to be used for a cat. When I opened the bottle I found out the pills are way too large for any cat to swallow, even if divided which doesn't work well on these. Allivet will not take anything back that is opened. However, had they described the product accurately, I would not have ordered them. There was no way to know they incorrectly described the product until I opened the bottle so now I am out $34.
Products always ship within 1 week or less and for free. Allivet has very competitive prices. I have not found anyone less than Allivet. Working in the veterinary field I definitely know a good deal when I see it. Pet medications are expensive in general. I highly recommend Allivet. My pets are happy, healthy felines.
I really appreciate this company very much because they keep their prices the same and don't hike up the price all the time like so many do. I need to find a good, less expensive option for my dog's medicines because our girl has to take so many and it is very hard to afford. Keeping her healthy and happy as long as possible is supremely important to us without going broke doing it. Please keep this in mind when you think about raising prices because it makes the difference in their quality of life and how long they live. Allivet is fast too which is important when you are talking about medicine!
This company is a horrible. Please stay away from them, do not order product, You will lose your money as I did. They tell you product being ship but actually never send it.
This was my first time ordering from Allivet, and I was quite impressed! They have affordable prices, and I was not expecting my order to be shipped overnight. But there it was, sitting on my doorstep the next day! And they shipped it out within just a couple hours of me completing my order. Great experience!
Terrible experience! I was promised a refund the same day I called to report the mistake with shipping and still no money has been returned. All I want is my money for half my order they failed to ship. So far no money and only a hassle and lies! I will file a report with the attorney generals office for fraud if I don't see my money by Monday. Be careful with these people.
I had questions about frequency of orders, so I called their site. The guy was the dumbest human I've talked to in ages, but somehow took all my info and said it was set to go. When no pkg arrived, I called and was told they had NO record of my order. I insisted the meds be sent ASAP expedited mail at no extra charge to me (she wanted an extra $14 or so to ship quickly!). She actually said she'd have to check the recording - not to retrain her staff, but to VERIFY MY insistence that I had made this call! Talk about insulting! She did finally OK the shipment, but it arrived late, of course, while I paid an outrageous price for an in-town pickup to tide us over. DON'T ORDER FROM THEM. There are plenty of other online sites that could not be as unpleasant and incompetent as Allivet.
I placed an order for 6 bottles of medication containing 100 tablets each. The manufacturers bottle is what is represented on their site. I paid $14.95 for 2nd day shipping. What arrived was 6 tablets - not 600 - in a generic brown pharmaceutical bottle. After arguing with them for 2 days they finally agreed it was their mistake not mine, but they refused to refund my shipping cost. Although they agreed to ship me the medication in the manufacturer's bottle, what I finally received was another generic brown plastic bottle that is not air tight (a requirement for acidifier tablets). There is no way for me to verify that these really came from the manufacturer, and I'm tired of fighting with them. Their CS Department is filled with foreign speaking reps who read from a script and have poor comprehension and communication skills. I would NEVER recommend Allivet to anyone - they simply cannot be trusted.
Tip for consumers: The pharmacy does supposedly sells authentic medication in the manufacturers bottle - that's what they feature on their site. But that is not what they ship. Bait and switch, since there is no way for the consumer to verify that the medications are legitimate.Ask Mary about Allivet
Allivet after I told them I canceled my order went ahead and shipped it anyways so now I'm stuck with an order that is non ~ returnable,I'm not paying for something I canceled,the guy I spoke with 4 days ago (Friday) had a snarky attitude when I told him I didnt want the order to go through and he basically told me too bad,we're shipping it anyway,this company has the worst customer service and I suspect their calling center is made up of foreigners since the 2 people I spoke with have thick accents so now wot the hell do I do,I called my bank and had them freeze my acct so Allivet cannot charge me for something I no longer wanted,oie!
I can't really complain about their prices; however their shipping is awful slow. I used to receive my orders within 2-3 days. They have recently changed to DHL shipping, and it now takes almost 10 days for an order to arrive.
When it came to finalizing my order the site could not do it...It was a very large order and it just froze up.
I called Customer Service got it finalized with a copy coming to me.
Twenty minutes later they raised the price and sent me another finalized order copy.
Have e-mailed them daily and called them asking how they could do that? And gotten horrible results with no satisfactory reduction even though I have copies and time and they just have still not answered my e-mails.
I spend in the year nearly $4,000 a year with them and this is how they treat me.
You decide how you want to be treated.
Finally received a phone call from Mgmnt at Allivet ....After making my Reviews public.
Problem was resolved by providing me a credit for the overage given on Receipt #2 one sent after initial finalized bill.
All this could have been avoided if they had just honored their original Finalized Price.
I have always had excellent service with your company. I spoke last with Nadia, and she was terrific.Even said to say hi to mollie(my dog) Thanks for being so helpful and prompt. I will tell all who have pets to use your company.
Thanks so much,
#1 It took 3 nearly weeks to receive my order I spoke to customer service to inform them they sent me the wrong product. they argued for 10 minutes . they finally conceded i was right after i asked them to go to the manufacturer web site. after speaking to a supervisor I was assure that the correct product would be overnighted and arrive the next Monday along with a RMA to return the product. I have received nothing. The worst online experience ever.
Allevet has enhanced their website and product line but their customer service had gone down. I use them for the Comfortis for my 2 14yr old dogs only. Once they pass I won't need Allevet. I have referred many people to this site for the past
6 yrs but this last order was a disaster. Need to organize their order process.
I ordered online. They never informed me that the vet had not approved the medicine. When I coordinated the vet with Allivet and the vet faxed back the approval. I called Allivet to confirm they had received it. Allivet said yes and the pharmacist would dispense the medicine as soon as possible. I called back the next day to see if the medicine had been dispensed. They said the vet had not approved it. What? They said the day before they had received the approval. I immediately cancelled my order and will not do business with Allivet again.
Tip for consumers: Dont use this siteAsk Margarita about Allivet
I ordered a 12 month supply of 2 medications for my dog. I received only a 6 month supply. When I called Allivet to request 6 more months, I was connected w/CS personnel who cannot seem to understand a simple concept. I paid for 12 months, I received only 6 month supply, Allivet needs to send me another 6 month supply. CS personnel read from a script, never acknowledge the issue and continually say that they will review this issue and have someone get back to me.
Follow-Up/Resolution - Tatiana from Allivet responded very quickly to my post and ensured that my order would be corrected, sent out immediately and promised to send some treats for my dog. She ABSOLUTELY kept her word . Package arrived today, with the missing portion of my requested medications, and treats were included. Thank you. When next I need the medications for my dog, I WILL order from Allivet. They've come through.
Tip for consumers: This will be the last time I use Allivet.Ask Isa about Allivet
I started ordering my dog's prescription from Allivet several years ago because they had the best price on this medication needed for a chronic condition. I'm so pleased with how easy it is to reorder. They save my information and contact my vet if needed. Today I also found out their site worked fine on my cell phone!
I obtained a new prescription for one of our dogs for pain medication. I mailed it off two weeks ago. I requested that the company either call me or email me for credit card info. After not hearing from them I called customer service last Friday. They were unable to tell me if the new prescription arrived as their company does not enter them into a computer upon receipt. Instead, I was told to call the pharmacist on Mon during regular working hours. The customer service rep told me there was another script on file for same medication only a different one of our dogs. He said he could send that out. I asked him to send it expedited as I heard nothing from the company about the newest script. He told me I would have to pay $13 for that. On Mon I called the pharmacy department and was told that the prescription had arrived and whoever entered it into the pharmacy computer system never called or emailed me so nothing was done with the prescription. She was kind enough to tell me that they will send expedited at their expense. I should mention that the first time I ordered the same medication two years ago for our other dog the very same thing occurred....no one contacted me for credit card info. It appears that no changes have been made in their system to account for when scripts arrive and whether they contact customers for credit card numbers. I emailed the owner of the company to complain and make some suggestions but have not heard from him. I thought I was giving this company a second chance but would never order from them again.
April 14, 2015...received a call from owner of Allivet. He assured me that they recognized the problems I had and had put some changes into place to try and minimize or eliminate the issues I had. He also made some suggestions to me as to how to get scripts filled from our vet without having to submit a paper script on my part. He sounded as though he sincerely wanted to improve the process from the beginning until a prescription gets filled.
He offered assurance that my next experience in filling a prescription will be a positive one.
Last year I bought a 20-ct of vaccines from Allivet - once in June, which was my first purchase; and another time in August. There was a problem with the purchase in June - the cold shipping charge for vaccines didn't process, due to software problems. I discussed this with Letitcia on the phone, who said since the charge had already gone through and it wasn't due to my error, they would let it go. I was impressed at that point and so I ordered again in August - the purchase went through smoothly that time, so obviously they'd fixed the software error. I thought that was the end of it; and looked forward to buying the vaccines again from Allivet in 2015, as the price was so good; and the quality just fine; and Allivet was a proven quantity.
Imagine my surprise when, in January of this year, I received a call from Allivet, saying that due to a year-end audit, they'd 'discovered' the problem with the shipping charge and were trying to collect 28.54 additional from me - 7 months later! I exchanged a phone call and several emails over the next two months, where I showed proof of what I had been charged last June via a shipping notice to my email - which didn't include the 28.54; and besides, I thought the issue had already been handled. I got an emailed invoice that had a print date of January 2015; which I hadn't seen before, but it also had a note at the bottom that said someone had called me last June, significant because Monika insisted they hadn't known about the problem until January, this year. Not that their feigned ignorance of that it makes it any more ethical to try to collect money more than six months later or anything. And a trumped-up, made-after-the-fact invoice, either.
Long story short and several emails later, Monika said she'd send me to a collections agency (over 28.54!) and I stated I didn't want to be contacted any further about the issue as I wasn't going to pay them one more dime and had proof to show I didn't owe anything more, besides. She contacted me again, which prompted me to file a complaint with the Better Business Bureau, the Federal Trade Commission, and a harassment complaint with my local sheriff's department.
Since then, I got a response from Leticia via the BBB portal, saying they'd decided to take no further action; and offering an apology, which I accepted.. She said my name had been put on a list of folks who they were trying to recover monies from, due to those software errors last June; and that I was one of several. But that doesn't explain why they thought it was ok to do that in the first place! It isn't; and if they expected to keep me as a customer, they should have been willing to just take the (small) hit, as I spent 100.00 each transaction; and would have again, but for this outrage.
Also, my suggestions (to Monika) that they try to recover the lost revenue from either the software developers or just take it as a business loss/expense on their taxes - was ignored. In fact, most of my communications were ignored, until I made a big stink and got Federal/National authorities involved. And most of all, isn't it predatory to try to collect money from customers when it's YOUR software that caused the problem? It's not like I made the software not charge me for shipping or was trying to 'get away' with anything. It's really disingenuous to chase me down after such a long period of time, for a small dollar amount that I didn't owe in the first place (because it was their software problem, not mine); when I was assured the problem had been handled in the first place.
And now that it's all over, I have to wonder at whether it was really worth it to Allivet to do this? Was it really a worthwhile way for me to spend my precious time (when it's at a premium because I'm disabled) to fight them off and get them to leave me alone for good? Was it a good use of local law enforcement, the BBB, or the FTC's time to run this down to completion? I don't think so. And because of all this, I'd say: stay away from Allivet.com. I believe they have a storefront in Florida - maybe they're better in-person than online.
Tip for consumers: P.S. to SiteJabber et. al., this dispute has already been resolved through the Better Business Bureau, so no reply from Allivet is truly needed. Not sure what can be done about bad business ethics anyway - that's a problem internal to the companyAsk Colleen about Allivet
We've been Allivet customers for years. They've always had great products and great service and they seem to keep getting better. We've had American $#*!er Spaniels for the last 12 years. The female has had allergies all her life. Allivet to the rescue! Denali takes the generic form of Atopica. Allivet has the best prices, much better than the vet, and with their autoship program they make it easy to order refills right on time.
I was looking for a better value with Revolution due to having two Pomeranians that need treatment each month. I looked no further than Allivet due to their discounted price. Once my veterinarian submitted the prescription, I received the medication as described in their shipping info. I saved almost $40 over what I had been paying.
I look forward to ordering on a regular basis.
My dog, MoJo has been on anti-inflammatories for 2 years. I have purchased elsewhere and no one provides the customer service, price and ease of ordering that Allivet does. They even contact your vet for the script and you can set up auto-ship so you never run out. So happy I found this site!!
3 Questions & Answers
Here at Allivet we believe that it's what's inside that counts. Some of our medications do not come in their original box or bottle. However, Allivet only sells genuine FDA / EPA U.S. approved products- the same exact medications sold by your veterinarian, with same or better expiration dates.
We guarantee this in writing on our website (check out 'Our Guarantees'). But don't just take our word for it: The National Association of Boards of Pharmacies inspects our facilities, products, and procedures each year to award us the Vet VIPPS certification. You can shop with confidence knowing that Allivet is certified for upholding the highest standards in pet pharmacy. So whether in a box, bottle or bag, you are getting 100% genuine FDA / EPA U.S. approved products- the same exact medications sold by your veterinarian, with same or better expiration dates.
To know how your pet medication is sold, click on "How it's sold" in the product info. For medications such as Nexgard or Comfortis, we include a disclaimer there that says "This product is sold with the package inserts and instructions but does not include the box."
If you do have any questions about a particular medication (packaging, administration, disposal, expiration date) please feel free to contact our pharmacist on duty. We're always happy to help!
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About Allivet (from the business)
On September 23, 2011 Allivet earned the Veterinary-Verified Internet Pharmacy Practice Sites (CM) accreditation through the National Association of Boards of Pharmacy® (NABP®). Allivet successfully completed the rigorous accreditation process by demonstrating the professional operations of the pharmacy, including the maintenance of policies and procedures that protect the veterinarian-client-patient relationship, ensure the appropriate handling of prescription medications, provide appropriate medication information, and ensure quality pharmacy practices are continuously offered to our clients.
On October 1, 2013 Allivet was awarded the Bizrate Circle of Excellence, one of the largest sources of consumer-generated reviews of online retailers in the United States. The award recognizes retailers that received outstanding online customer satisfaction ratings in each of seven key satisfaction indicators throughout a one-year period, as rated by their own, verified customers. Earning the Bizrate Circle of Excellence Award signifies a retailer’s unwavering commitment to its customer’s satisfaction.
On Dec 12, 2013 Allivet was selected to join the Google Trusted Store program. The Google Trusted Store badge is awarded to ecommerce sites that demonstrate a track record of on time shipping and excellent customer service.
Keeping customers and their companions animals in mind, Allivet strives to provide the highest quality products at the lowest prices.