Placed first order with Allivet. I am in Canada. Asked several times how they could get vaccines to me in good condition. ASSURED, ASSURED. Could take up to 10 days. ASSURED ASSURED ! They have some marvelous packaging system 3 days later called to ask why not shipped. They were out of something. No, they werent it was the other, no it was that one. No I saw that in the fridge. Will ship tomorrow. Oh it is actually here, shipped today.
Said at that point that I was having a really bad first experience with them. Apologies, Apologies!!
Received 8 days later in a box 3-4 x the size required with 3 tiny ice packs. Melted and WARM to the touch. $310 worth of vaccines gone unusable.
Was then strung along for 5 days being promised phone calls and they had to talk to supeivisors, one excuse after another. Then was going to get money refunded.
Then a couple hours later was told THEY ARE NOT LIABLE. NOT DOING ANYTHING. TOO BAD, SO SAD.
They sell vaccines to people too far away and ASSURE you that you will get them cold. Throw them in a huge box with a couple ice packs and send them off. They are not liable for the condition they are in when they get there.
LIARS ! DON'T RETURN CALLS. STRING YOU ALONG. NOBODY KNOWS WHAT IS GOING ON THERE !
Eventually I had the phone slammed down in my ear.
My friend that recommended this crappy company and says she had no previous problem before is in the same position. Only SHE HAS NOT EVEN RECEIVED HERS. 2 WEEKS LATER! They are going to do NOTHING for her either.
I have the emails to prove all this also.
DO NOT BUY FROM THIS COMPANY.

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Arlene B. Why did you give them 4 stars if you had such a bad experience?

3 weeks ago  •  Votes (0)

A friend recommended Allivet for purchasing adequan which was costing me an arm and a leg at my vets ($74 per shot). I can get 5 or 6 shots out of the two vials that I buy for $100 from allivet. I have no started buying my senior dogs pain meds from them too, halving my cost in half.
I would heavily recommend allivet. I have never had a problem with their website or
my orders.

Have been ordering prescription items for many years from Allivet, shipping to Canada, WITHOUT a veterinarian's written prescription. Have now been advised that a prescription will be required to ship items to Canada ..... HOWEVER Canadian veterinarians CANNOT legally write prescriptions to be filled in the U.S. Allivet .... you will be losing most of your Canadian customers because of this. Allivet's online ordering forms have NOT changed; the box to check if shipping "Internationally" still remains, indicating that a veterinarian prescription is NOT REQUIRED to ship outside of the U.S. Customer Service representative very much needs education & managing pharmacist needs to learn law relating to Canada/U.S. prescription writing. They have lost my business, which has added up to THOUSANDS of dollars over the past many years. Pathetic.

Allivet contacted my vet, and I received the medication for my dog in a timely manner. However, I was very surprised that the medicine arrived in a Ziploc baggie - no original packaging or expiration date. I had to assume that I received what I had ordered. However, I will not risk my dog's health again just to save a few dollars.

In the past 20+ years, we have always had 3-4 dogs in our home. I have ordered multiple products from Allivet more times that I could possibly recall and have NEVER been anything but delighted with both the products and the service. I was truly shocked to see that anyone had had even a minor problem with them.

I will never deal with them again. Do yourself a favor and find another place than this.

I have had no problems with Allivet in the 4 years I've been ordering meds from them. I have 2 dogs and the costs were steadily rising at my veterinarian's office. For example, a 6-month supply of Sentinel would cost me $94.00 at my vet; the cost for the same item/quantity at Allivet is $52.99.. A SIGNIFICANT SAVINGS! And that doubles when buying for 2... almost like getting an additional 6-month supply free! I've never had any difficulty reaching them by phone or email and they ship as soon as they receive authorization from my vet. I highly recommend them.

I have been using Allivet for years. My dog's medication is quite expensive, (like nearly double on some of the so called "top pet med sites." I have had little problem.....mostly in the beginning. I just call now, rather that use the site. It is easier and I know that my questions or concerns are answered immediately and revisions are put into the computer. This is the way to go if you are ordering an RX, as your vet has to approve it. Service is great and fast..the staff is very friendly and as far as that person who said they use "fake medication." were I Allivet, I would certainly consider suing her or him. That was ridiculous. Doesn't that person have a vet who can say why the bunny was not responding to the medication. Perhaps a different problem????

I've tried to give allivet.com the benefit of the doubt over the past year, but I've had enough! I've ordered medication for my dog through the website before and have been shipped the wrong medication, the wrong vet's office has been contacted in the past for prescription requests, and I was actually HUNG UP ON while calling to cancel an order. They are incompetent and I will never order from them ever again

Placed order, after 5 days received e-mail that they can not ship my order to Virginia because they don't have license in VA state and if I want - I can wait for it, Seriously, WHY did you take my order to Virginia Beach in the first place, my dog needs medication asap and its not available at the local store. HORRIBLE Place, if someone wants to sue them for something - count me in

Good prices. Great service. I have been ordering from them for 3 years and the meds always come within 3 days, even though they are in FLA and I'm in CA. I've never had a problem.

I have to give my aged cat ,who has renal disease, some very expensive medicines in combination which would bankrupt me or cause me to have to put him down if I wasn't able to get some of these meds online at MUCH cheaper prices. My last order was in December of 2010, and the service was superior, the medicine is apparently NOT fake (as one of the reviewers claims) and my cat is very healthy. What I've ordered from Allivet is both Cypriheptadine, and Benazepril hydrochloride. So far, so good! The med's arrived quickly to Canada within 4 days, which I think is outstanding. My newest order is enroute, and I am assuming all will be well with it, too. I had no trouble finding the form within the site requesting my veterinary information so they could contact them to verify my prescriptions.,

I hate this site. They just told me that I couldn't refill an Rx that was written a year ago that I had filled about 6 mos ago. The CS rep I spoke to was so unhelpful. She just said there was nothing they could do (or would do) and I am out of luck. I have a dog with severe allergies and I need these meds to keep him comfortable. I wouldn't use them again. They have no idea how to help customers.

ALLIVET HAS BEEN WONDERFUL TO DEAL WITH. THEY HAVE FAST SHIPPING, COURTEOUS PHONE HELP, AND GREAT PRICES.
WHAT'S NOT TO LIKE??????????

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chris n. I ordered $200 of revolution worming tablets from Australia. They were seized by customs and I have been advised they will be destroyed. Why does Allivet advertise in countries that do not permit their products? I'll bet I'm not the first Australian to lose his money this way. Allivet happily took my money and I have nothing to show for it. THAT"S what's not to like.

6/29/12  •  Votes (0)

Lovely S. While the praise for Allivet looks as convincing as a two dollar whore in daylight, one must admit that companies are not responsible for the actions of a foreign country's customs agents.

Not saying they're angels, but it's a bit rough to hold them accountable for you trying to import prohibited items.

--
The Lovely Samantha
Always Angelic

6/30/12  •  Votes (0)

chris n. I take your point Lovely S however I had no idea importing dog worming tablets was unlawful. Allivet would have known because they have probably accepted hundreds if not thousands of orders from Australia over the years (I contravened the Australian Quarantine Act of 1908!!) and happily took my dough knowing I would never receive the product. I cannot for the life of me imagine that I am the first one to complain so they would have known. As it is, I accept responsibility for the $200 loss, just thought I'd post a warning to save others from this company.

6/30/12  •  Votes (0)

chris n. Very interesting reviews for this company. Either fantastic (5) or dreadful (1).Virtually nothing inbetween. You have to ask yourself... is there a conspiracy going on where people are making up complaints to sully the reputation of a 'great' company and if so WHY would they do that OR are there fake positive posts put up by the company itself to counter the genuine criticism. Hmmm I wonder.....

6/30/12  •  Votes (0)

I'm shocked to see negative reviews & accusations here. I use Allivet every few months and have had excellent customer service, prompt shipping, and medications of obvious quality. My dog's ongoing skin issues clear within days of starting on his meds, which arrive really fast even when I don't specify overnight or 2-day. My only issue is that they send constant email updates about my order- 2 confirmations, 2 shipping confirmations... 2 of everything! But that's hardly a complaint, just superior service! I would (and have) recommend Allivet to everyone.

I do order my heartworm meds from Allivet because they have the best price. Their phone service is fine and they contact my vet to approve the prescription without issue. But the website is TERRIBLE! It loads horribly slow, requires you to re-log in at ever step, and msot areas of the site return "invalid login" when the correct email and password are used. I think you're better off just calling their 800 number.

Almost impossible to navigate. They sent me a email saying they needed prescription info but didn't tell me how to give it to them. Turns out there's a place on their site (that's pretty hard to find) where you can add info. But even that was funky and didn't accept my password

I have been using Allivet.com for a year to order Epizyme medication for my dog & they have been the greatest! I receive the meds within 3 days of ordering (standard shipping, which is free because of the cost of the meds) and I have never had a problem with their customer service when I have had to call. They are also the least expensive of any other site I have found including vet offices & shelters.

I use them every to months - I think their site is great, customer services is great, price is great and product is great....no complaints her.

ALLIVET.com uses IMMITATION, FAKE MEDICATION FOR ANIMALS!!!!!!!

PHARMACY USES FAKE MEDS!

WE ORDERED REVOLUTION from ALLIVET.com to treat the bunny mites that they had. For the previous 3 months we had been buying Revolution from our LOCAL veterinarian, and the mites had been killed.

HOWEVER, when we started using the "Revolution" from ALLIVET.com, we found the mites came back in FULL FORCE!! Today, 1 of our bunnies has bleeding spots burrowed into his skin and mites have eaten off half of his fur!!!

ALLIVET.com USES FAKE MEDICATION! FAKE MEDICINE SELLERS MAKE BILLIONS OF DOLLARS A YEAR FROM IT AND THAT IS EXACTLY WHAT THEY ARE DOING!

Don't risk losing your animal to death! DO NOT ORDER FROM ALLIVET.com!

5/28/2009