• Alibaba

2022 SITEJABBER AWARD

Alibaba

Overview

Alibaba has a rating of 4.49 stars from 13,051 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    916
  • Value
    902
  • Shipping
    899
  • Returns
    530
  • Quality
    889

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 84%
Positive
142
Neutral
5
Negative
22

Instant Feedback

What reviewers want you to know

Positive highlights

  • I am really enjoying their payment platform through Alibaba Trade Assurance.
  • Good quality products and customer service but delivery it a bit too late to buyer's forwarder.
  • 2022 Customer Choice Winner

Critical highlights

  • They have very poor quality control, no customer service and they are very dodgy.
  • I have bought a gold supplier membership and is getting no business from this.
How would you rate Alibaba?
Top Positive Review

“An absolutely excellent experience”

Mohammed E.
1/25/24

Excellent experience with Alibaba - Chinese website. Wide and diverse range of high-quality products. Efficient and cooperative customer service in resolving any issues. Multiple shipping options and prompt delivery. User-friendly website interface and enjoyable browsing experience. Providing user reviews and feedback to aid decision-making. Good offers and discounts on selected products. Continuous inventory updates with regular addition of new products. Strong guarantees and return policies reflecting commitment to product quality. Robust security measures for electronic transactions, reflecting a high level of trust.

Top Critical Review

“Nothing but headaches”

Mike M.
1/15/24

The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.

Reviews (13,051)

Rating

Timeframe

Other

Reviews that mention popular keywords

trade assurance (621) quality products (378) product quality (183) shopping experience (74) ali baba (86) customer service (605) gold supplier (47)
Thumbnail of user teodorovg
4 reviews
1 helpful vote
February 15th, 2024

In general prestatia Alibaba este buna.Sa nu ai ghinionul sa ajungi la revizuirea unei comenzi, atunci Alibaba nu mai este impartial,este de partea firmei chinezesti. Am avut parte de asemenea experienta.Am aratat ca vinzatorul este de rea credinta,a expediat marfa la o adresa din USA, eu fiind din Romania. Raspunsul Alibaba-marfa a fost predata la destinatar. Asa am pierdut 360 $, cu toata asigurarea de care fac atita reclama. SA VA FIE RUSINE.

Thumbnail of user williamx3
1 review
7 helpful votes
February 26th, 2016

These ecigs are one of my top sellers and I have bought from over a dozen different companies. I would say the ecigs here are on par with others but at a slightly lower price.

Thumbnail of user lilyh145
1 review
7 helpful votes
December 12th, 2022
Verified purchase

Super professional and helpful, answered questions and provided product detailed information. Samples provided for approval in a timely manner. Provided photos for approval and final product exceeded our expectations. Very easy and smooth process.

Tip for consumers:
Allow two months from start to delivery of final order.

Products used:
Tote bag

Service
Value
Shipping
Quality
Thumbnail of user stevenm1126
1 review
15 helpful votes
September 19th, 2020

I have found Alibaba merchants offering nice deals, great quality while working with me to make the buying experience go smooth as possible. Shipping in 2020 has been a challenge at both ends yet we pulled it off several times. My large freight met issues that were resolve quickly with team work between seller and manufactures so that I could be happy in the end. Overall, compared to other sites used, Alibaba stays on top! Customer comes first and I like that.

Thumbnail of user robertd225
Robert D.
19 reviews
8 helpful votes
August 1st, 2016

Hard to find quality vapes for decent prices. Searched Alibaba till I came across Youtech. Great assortment at reasonable prices. Ordering was easy. Will be a return customer for sure.

Thumbnail of user thomasy13
1 review
2 helpful votes
June 28th, 2015

I usually buy electronic cigarettes and this company I saw sold drones as well. Got a good deal on a drone and it worked for about a month. Stopped recently but that may be more my fault as it crashed. I am writing a review and hoping to get a new drone soon.

Thumbnail of user amala88
1 review
2 helpful votes
September 2nd, 2021

I really love my packaging! It complemented my luxury skin care line perfectly.
Great communication skills, Great quality, and I really recommend this company, and I consider them a part of my team and a part of my success. I had the pleasure to work with Rita. She was so professional, patient and very understanding. I really admire her so much and can't wait to work with her again.

Tip for consumers:
You should always asks for samples NO matter what!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohammede98
1 review
0 helpful votes
January 25th, 2024

Excellent experience with Alibaba - Chinese website.
Wide and diverse range of high-quality products.
Efficient and cooperative customer service in resolving any issues.
Multiple shipping options and prompt delivery.
User-friendly website interface and enjoyable browsing experience.
Providing user reviews and feedback to aid decision-making.
Good offers and discounts on selected products.
Continuous inventory updates with regular addition of new products.
Strong guarantees and return policies reflecting commitment to product quality.
Robust security measures for electronic transactions, reflecting a high level of trust.

Tip for consumers:
Excellent experience with Alibaba - Chinese website.
Wide and diverse range of high-quality products.
Efficient and cooperative customer service in resolving any issues.
Multiple shipping options and prompt delivery.
User-friendly website interface and enjoyable browsing experience.
Providing user reviews and feedback to aid decision-making.
Good offers and discounts on selected products.
Continuous inventory updates with regular addition of new products.
Strong guarantees and return pol

Products used:
Pieces of lab-grown diamonds

Service
Value
Shipping
Returns
Quality
Thumbnail of user bortap
1 review
0 helpful votes
June 16th, 2020

Got my sample with express shipping in less than 5 days. Emily is very professional, the quality of products are very good, best price on the market, easy to communicate, fast response, looking forward to reorder and also to buy other products from this manufacturer.

Products used:
resistance bands 5 pcs/set

Service
Value
Shipping
Returns
Quality
Thumbnail of user holmana
1 review
4 helpful votes
August 14th, 2020

All very well! Satisfied with the service. I will continue shopping with them. I recommend 100% this platform, it is safe and reliable. Thank you

Thumbnail of user lindab3184
1 review
2 helpful votes
June 29th, 2021
Verified purchase

This is our first time ordering a product from Alibaba and we must say it won't be our last. They are great to work with and very reliable and trustworthy. We definitely recommend ordering from this company - you won't regret it! Rick Su was our support person when ordering. He went the extra mile in helping us with our order and fulfilled it quickly to 100% satisfaction. Shipping time and delivery were exceptional! This customer is very happy and satisfied with our order!

Thumbnail of user stevenz12
1 review
2 helpful votes
June 23rd, 2016

I own a 20,000 sqft building in Silicon Valley. I feel like we are changing out lightbulbs every day. Huizhou Youtech helps me do that without breaking he bank. They fill our orders quickly, and bulbs always come undamaged. SO happy we found this company to order all our bulbs through.

Thumbnail of user anthonyb1829
1 review
0 helpful votes
July 18th, 2022
Verified purchase

I have been working with BHD for a few months now and are my 'go to' supplier for consumer electronics, I also have a great relationship with Yvonne who has been working with me from day 1. She is amazing at her job and enjoy working with her. Easy to communicate with, Always available and happy to help. She gets my orders shipped without delay (which is most important to me and my business) and she will keep me informed of any issues, delays or progress updates. Very valuable member of the Shenzhen BHD Technology team.

Products used:
Charging cables, smart watches, headphones

Service
Value
Shipping
Quality
Thumbnail of user mohamedi36
1 review
3 helpful votes
March 29th, 2020

Thanks for the product, it is exactly as described and requested, I didn't expect the shipment to arrive that early and thought it will take more time.

The packing is great and the product quality is higher than expected.

Special thanks to Ms. Ivy in sales department, she was very professional, attentive and understood what I needed right away.

I will most certainly make more orders from this supplier.

Tip for consumers:
Buy safely from this company, they actually do what they say and they are professionals in their business, thanks to them

Service
Value
Shipping
Returns
Quality
Thumbnail of user antoniom695
1 review
0 helpful votes
February 23rd, 2024

It is a pleasure to work within the platform, everything works well even for returns and reports. I feel pretty confident with your options.

Tip for consumers:
Becky Wu was my provider and advisor from Vanssa, she almost own this rating, there is good providers out there, but you have to find them, at least Alibaba bring me the tools to feel safe with everything.

Products used:
Smartwatches

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianw516
1 review
16 helpful votes
August 25th, 2019

Warning! Buyer beware! Junk LED Light!

If you dont headache with low quality led lights... stay away from "Huizhou YouTech Optoelectronics" LED products.

This company sell only junk led light. Most of the light stop working after 6-9 months.

When you contact them about the issue. They ignore you.

The manager name Xue Gang Sun (Jerry Sun). This is the guy that take your order... well, It's just a bunk of thief running the company.

I also attached the photo of Jerry Sun in here. He's a fraud... scammer!

Company like this shouldn't exist. I hope this help.

Thumbnail of user marioc183
1 review
0 helpful votes
October 21st, 2020

Everything Ok, very professional greetings from Naples. I had tremendous support. The only problem is that you pay the customs a little bit, you should avoid this negative side in the next purchases.

Thumbnail of user terjeg3
1 review
43 helpful votes
August 23rd, 2020

A Chinese manufacturer stopped communicate, denied manufacturing and damaged stored materials due to bad storing procedures. I received 40% refund only by Alibaba Trade Assurance. Alibaba didn't recognize the whole communication me and the manufacturer had. Alibaba's action would never been accepted by an ordinary court but it's not practically possible to press charges in China as the costs will be too high. Bottom line: I lost about USD 6000 because of a Chinese supplier's and Alibaba's attitude.

Thumbnail of user josephc106
1 review
1 helpful vote
September 14th, 2015

They have a good variety of vape pens available and I like to offer a huge range of different styles and shapes as everyone wants something different. They work.

Thumbnail of user minhl30
1 review
9 helpful votes
August 23rd, 2020

Products arrived well packed. However i had a few return/refund requests due to VGA not aligned, products worked only 1 day after that turned dead. I opened all the remaining packages and see it myself, most of them VGA ports are not aligned.

Not Happy with the product quality.

Thumbnail of user silviof5
1 review
4 helpful votes
December 22nd, 2020

We've had a great purchasing experience, sales people are patient and try to understand the needs.
Overall,, the product worked well.
The brightness is good, showed to be compatible with the Android apps we use.
We've tested a 4 ft drop and product didn't break - continued working!
The only recommendation aside from not having USB-C, which appears the newer line of products have: the inclusion of bracket holes/dents, so we can deploy holders.

Thumbnail of user christophd2
1 review
0 helpful votes
September 13th, 2020

I can now only talk about the dealer I ordered from.

Germans are said to look up to: cleanliness, punctuality and quality.
That certainly applies to me, as a German.
I ordered the goods in China and compared the results here in Germany. The quality is the same and the embroidery of the thick one in China is much better.
The price is also a little bit higher, especially the shipping costs.

Despite everything, I would always order from the company again. I am extremely satisfied.

I hope that I can establish a partnership for my business here.

Thumbnail of user t.ward
1 review
0 helpful votes
March 2nd, 2024

I was a bit nervous ordering with a new supplier and was going to submit a sample order first but decided to bite the bullet and order 1000 pieces straight away as they were a simple part and the mold cost was most of the price. They've just arrived and were perfectly to spec in both dimensions and the durometer of silicone requested (20A). Glad I got this company to produce the part and trusted them with the order. Will use again. Thanks, Sam for the quick replies to messages as well.

Products used:
Custom silicone product

Service
Value
Shipping
Quality
Thumbnail of user andyw342
1 review
0 helpful votes
August 17th, 2022
Verified purchase

Cannot fault anything about this company or the product. I ordered bespoke tracksuit jacket, full sublimation, and they are breathtaking!

Products used:
JAcket

Service
Value
Shipping
Quality
Thumbnail of user ramilr1
1 review
1 helpful vote
September 7th, 2021

It´s my first order on Alibaba but everything goes very well. The representative/ Sales Personnel are very accommodating and attentive to my inquiries up to the final stage which is the delivery. Everything works very smooth. I never thought that buying products from ALIBABA this easy. So many product to choose from. I can´t wait to make my next purchase very soon.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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