Airway Health

Having started an association with Airway Health in July, 2014, when I was diagnosed with severe sleep apnea, it was only recently — in January, 2015 — that I discovered the deceitful nature of this company's business practices. I must admit that the trouble centres around one individual of the company. Her name is Tia and she currently works at the Milton, Ontario location. I would suggest that potential clients of Airway Health avoid her all together should they wish to maintain an honest and open business relationship with this company.

I was obliged to try out a variety of sleep apnea machines. Due to a series of breathing problems, I was obliged to change machines and settings in the search for an appropriate apparatus. Throughout the entire process, Tia referred to my machines as loaners. Tia never once spoke of a rental fee for their use. Even when I offered to return machines due to the lengthy period that I had had them, Tia would advise me not to worry and to keep them and use them until we had the appropriate machine in place.

Last week, having waited for quite some time for my machine to be back in stock at Airway Health, I went to the Niagara Falls location to finally pick it up. When presented with the invoice, I was astounded to find an eight hundred dollar rental charge for sleep apnea machines that I had used. As I stated earlier, I had never been informed of any rental charge for what had been presented to me as a loaner machine by Tia.

At this point, I was told that the eight hundred dollar charge would be covered by my health insurance. Needless to say, it is not covered and I am now out of pocket this obscene amount of money for absolutely nothing. Had Tia informed me that there would be a charge for these loaners, I would have insisted that the process be moved along much more quickly than it was.

I attempted to call and to email Tia. I asked her to contact me. She did not. She informed me through two very shortly worded emails that: 1) she had a sick family member and was unable to get back to me, even though she said she would that same day; 2) that there would be no refunds made for the machine or the rental charge.

Today, I was obliged to pursue the issue with the company and after much ado, Tia was made to to finally return my phone call. When confronted with the notion that she had never informed me of this very expensive rental charge, she denied it and said that I had been told about it from the beginning. I told her she was a liar. She went ballistic. Bottom line is, she never told me any such thing.

As such, I am writing this report on line to warn potential clients of Airway Health in Milton where Tia is employed to be aware of the fact that she did not inform me of the rental fees and take caution accordingly if dealing with her at anytime in the future.

This company is very busy and requires you to have an appointment, yet they don't answer their phones and don't reply to emails. I thought that a business in my town would be convenient but I wish I dealt with any other provider. If the office is too busy for your staff hire a receptionist service.

I have taken the time to check into this rather prejudicial overview of Airway Health.

It has the distinct characteristic of a personal vendetta. It is neither objective nor honest.

I recommend that this damaging opinion should be seen for what it is.