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Stay away from this company. Customer service rep. doesn't know what their talking about, seems like they are all trained to tell you lies just to make you feel happy. The manager Tracy doesn't know squat about customer service.
Bought an item that was on sale. Finish the transaction without a glitch. After five days sale is still in process. Wondering why? After wasting hours of my time on the phone with everybody over there somebody finally was able to explain to me what the real issue was. The item I was buying wasn't supposed to be on sale. So it is just there for days to lure customers in. They just couldn't sell it to me for that price PERIOD. And they just don't care!
(Best customer service and quality) I guess Ishould have read between the lines.
I purchased a gun but it only worked for two weeks (used only 3 times) it started making noise so I call the store and took a month to get RMA # so they can proceed with my repair. Shipped my gun nice and neat with bubble wrap and I got it back with paper, bbs scattered inside the box the charger was missing and to top it off a BROKEN ejection port cover. called right way and this moron tells me " JUST PUT A TAPE OVER IT"
I WAS disgusted with there service I ended up just driving to this warehouse. After a session of bithing and complaining they just made a repair and sent me a charger the next day. Once I charged my battery I found out that the battery was also broken. I had to drive another hour over there for the 2nd time and complaint Just so they can give me another battery. Used my gun maybe 4 times and the bbs started to jam, upset at this whole situation I demanded a refund the first thing they said " SORRY THE WARRANTIE IS EXPIRE" are you kidding me....
I have left numerous voice mail to there manager and not one call back.
This company is a joke I would highly recommend doing some research even look this vidoes on YouTube before purchasing anything there....
Henners-airsplat service and crazyncmanairsoft gun-behind airsplat
Even after placing orders totaling over $900 I have been left in the dark about most of my items! ALL OF WHICH ARE CHRISTMAS PRESENTS!! Two of the orders (the main orders) were split and partially shipped without notice to me that they would be split. One item suppose to be shipped in 24 hours is still not shipped and it's been two weeks (no one notified me nor have they responded to my many emails asking about it). The other order that was to be shipped in one week supposedly got held up in customs and would not even arrive at Airsplat for 6-8 weeks. The only reason I know is because I emailed to inquire about the shipping time after not seeing it being shipped after a week as promised. They had no plans to even notify me apparently. Being that these are Christmas presents and as pretty much the ONLY Christmas presents my teens are getting I asked Airsplat if I could exchange the guns for ones comparable in price, that they DO have in stock ready to ship asap, so they would have something for presents instead of waiting until FEBRUARY. I found two replacements that were the same and lower in price than the ones I initially ordered. They refused to allow the exchange without me paying a couple hundred MORE dollars because the coupon code I used to make the original purchase had expired and did not fit with the newly selected guns! They wouldn't even make the exception because #1...this is just good customer service to do so....#2...their "guarantee" shipping was a lie...and #3...two kids will now not get their Christmas presents until February!! I was told they were "sorry" and that they would refer my issue to "someone higher up"....big surprise that it's been over a week and nobody has bothered to even contact me. OH...did I mention that one of the items I DID actually receive broke within minutes of being out of the box?? Yeah.....thanks Airsplat for being the Grinch AND Scrooge to our Christmas this year....bah humbug!
Hey don't ever use this site I got an ak-47 from this sight and it didn't work we sent it back three different times and it still is crappy it only shoots upside down if your lucky .
I frikn LOVE Airsoft and so im picky about buying a gun and any other equipment and after i ordered a couple of time from AirSplat, there is no one that i would trust even more when buying my new guns and equipment.
I would strongly recommend airsplat to any possible customers! They have wonderful prices, products, and service!
When I purchase an airsoft gun/gear I always check other websites first to detirmen the best deal, 9/10 times the winner is airsplat. And when I buy that item their checkout and payment options are always secure and under control. Lets say something goes wrong with the order, (which never really happens) just call or inform them and their costumer service will get on it instantly. I strongly recommend airsplat.
This review is provided by Airsplat Army Portland.
We have purchased many things through Airsplat.com. The best experience we have had was one purchase. We purchase a A&K SR25k. We had so many questions about this gun. Airsplat answered them and more. After purchase it off there web page we wanted to upgrade it. Again back to airsplat.com. We have upgraded this so far I am afraid to take it out of its bag and brake it in! LOL Airsplat customer services answers to my questions where dead on with what what was shipped. I can not be happier!
Airsplat Army Portland
I bring my gun here all the time to get repair and maintained.The techs do a great job on my gun and always have a recommendation on what i can do to improve the quality and performance of my toys. Everywhere else is overpriced and they take forever. I can drop off my gun in the morning and pick it u the same day. Airsplat U guys ROck
Dealing with Airsplat has been such a great expierence. Any time I have ordered something from them it has come within a few days, well packaged, and in great condition. Their website is well layed out and designed esspecially after the reworking of the site. Their customer service and marketing people are wonderful to deal with as well when I have requested promotional items and sponsoring of airsoft events here in CT they always went above and beyond expecting nothing in return but a few pictures. Airsplats prices are pretty comparable with other retailers and they offer a 110% price match which is always great for those of us who like to shop around. I highly recommend them for your airsoft needs they are totally a one stop shop from equipment to videos about equipment and guns you would need for airsoft.
I purchased a KHW M4 which had a problem with the bolt. When I contacted them they told me how to fix the problem, which made it worse. I sent the gun back to them (with all the parts) and they told me their recommended modification voided the warranty and they would not fix the gun. Add to this they did not (nor ever did) return any of the other parts other than the nonfunctional gun. After about I year I gave up calling the purchase a total loss.
Airsplat is great on their prices; they offer good guns for little money and usually do their work and get you your stuff. However, they sometimes make shipping mistakes, and when they do, you probably aren't getting your stuff, your money back or anything else. Personally I haven't had a problem with them; all my stuff arrived and is fine and dandy. But be cautious ordering from this site unless you are ordering some cheap stuff.
I have purchased 3 guns from this site in the past year. All of them arrived on time with minimal issues. One of the bags of BBs I ordered broke during shipment, but Airsplat replaced it right away for free. I will be shopping here again.
Have shopped with Airsplat twice in the past 8 months. Both times, items received were WRONG. I don't know if shipping problems occur often with them or not, but both times I've had a LOT of headaches dealing w/ their customer service agents, who seem lackadaisical and don't genuinely care about satisfaction.
They are a decent online Airsoft retailer only if they ship your order right, but otherwise I'd advise against shopping here. Go elsewhere like Airsoft Extreme or Airsoft Megastore, two of the more reliable and top-notch stores
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