• Agoda

Agoda

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Agoda has a rating of 2.45 stars from 4,387 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Agoda most frequently mention customer service, credit card, and hotel room problems. Agoda ranks 457th among Hotels sites.

  • Service
    741
  • Value
    708
  • Shipping
    320
  • Returns
    425
  • Quality
    612
Positive reviews (last 12 months): 4.5%
Positive
13
Neutral
1
Negative
278
488
See all photos

What reviewers want you to know

Positive highlights

  • I have been using Agoda for few years now for my hotel bookings and it has been a very satisfied experience.
  • A very easy way to book hotels always use when in thailand

Critical highlights

  • The lack of empathy and customer service is disgusting.
  • I have filed a Fraud Claim with my Visa credit card company.
How would you rate Agoda?
Top Positive Review

“Platform for pleasant voyage”

Seenvik H.
3/15/24

When i had a trip to Egypt, I worked with this website. Basically it's all in one solution because here you can book a flight, book a hotel or place for kinda private stay, plus they are generous enouhg to give some atteactive coupons. Other than that, here you can even buy tickets for ferry, trains, airport transfers and rent a car. That is the reason why I consider it as a platform packed up with all necessary things for having pleasant voyage.

Top Critical Review

“Large-scale scam”

Laurence C.
1/10/24

I have never visited the Agoda.com website or made a booking with them. However, agoda.com managed to debit a large sum of money from my account via another site on which I wanted to make a purchase. This site is 100% fraudulent and dishonest. Customer service is no help at all and asks for personal information to help you in order to rip you off even more. NEVER USE THEIR SERVICE

Reviews (4,387)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (467) credit card (222) hotel booking (269) book hotels (198) confirmation email (42) booking process (39) insider deals (26)
Thumbnail of user laurence.chevillat
1 review
2 helpful votes
January 10th, 2024

I have never visited the Agoda.com website or made a booking with them. However, agoda.com managed to debit a large sum of money from my account via another site on which I wanted to make a purchase. This site is 100% fraudulent and dishonest. Customer service is no help at all and asks for personal information to help you in order to rip you off even more. NEVER USE THEIR SERVICE

Tip for consumers:
100% scam

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user khaledshrouf75
1 review
0 helpful votes
February 23rd, 2024

Agoda charged me more than 7% on top of my room for exchange rate. However, exchange rate from AED to USD never vary this much and other sites like booking.com never add any extras.
Not recommended

Thumbnail of user tobiass34
1 review
27 helpful votes
May 20th, 2021

Used agoda to book a room in Oakland CA for 2 days. When I arrived the hotel had no reservation. They searched it several different ways but I got nowhere. I tried the agoda online chat system but they don't seem to allow you tell them what the issue is only select boxes which don't apply to your issue. I called customer support 866 number but the call disconnected with them on their end. I will NOT be using this service again. The prices may be a few dollars lower but if you end up with no room and no recourse it's all pretty useless.

Tip for consumers:
Use anyone else more legitimate to book anything important.

Service
Value
Thumbnail of user canalare
1 review
0 helpful votes
March 16th, 2024

I now realize that this platform is an untrustworthy one from which I will never consider purchasing any sort of my travel needs. Absolutely stay away!

Thumbnail of user seismic.b
1 review
0 helpful votes
February 23rd, 2024

We had booked hotel from Agoda,we reached the hotel to find out our booking was cancelled long back even though I had paid my money during booking. As per Agoda, it is a mistake of a 3 Rd party, which I really don't care. I had booked the hotel for specific date bcoz it was birthday of my wife. It doesn matter if they refund me the whole amount, the has wasted and so has my mood. I shall never recommend anyone for Agoda n never will book myself. If they do not care for customer why should we care.

Tip for consumers:
They had not informed us about the bookings cancelation

Products used:
Hotel booking

Service
Value
Shipping
Returns
Quality
Thumbnail of user lockyervalleysales
1 review
2 helpful votes
February 18th, 2024

Nothing but thieves... Paid for our accommodation and when we arrived the apartment was nothing like advertised... It was moldy, had broken door in bathroom n kitchen cupboards... We told the host we weren't happy and they told us to leave... Anyway long story short, Agoda supported the host by saying we wanted to cancel when I had video evidence that the host told us to leave... So at the end of the day the host denied us to check in and got paid $1200 for not supplying any services and Agoda got their kickback as well... Well done Agoda you are a bunch of thieving clowns 🤬🤬

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherc3106
1 review
3 helpful votes
December 10th, 2023

This site is out of Singapore and claim no responsibility for their intentionally deceptive practices. They never disclosed additional charges on my room as well as having to check in and out everyday which has added unnecessary daily deposits of over $250 from my account that to this date have not been refunded. Don't pay Aboga and don't even stay at the Golden Nugget laughlin. Absolute joke.

Thumbnail of user donaldj273
1 review
16 helpful votes
September 1st, 2021
Verified purchase

I booked a King Bed room through their site. When I got to the property, they said the room was a far cheaper room that was booked through Expedia and had two single beds and no bathroom. Difference in price between the rooms was about $75 per night. Customer service at Agoda admitted it was their error but would only agree to egging about $30 per night. Do not use this site. They are an intermediary and will use other lodging booking sites to book your room.

Thumbnail of user chadb611
2 reviews
6 helpful votes
January 7th, 2024

I booked a 5 star hotel through Agoda with option pay later. 4 days prior to my date, I tried to make the payment. It declined. Tried many cards of different banks and people. All of them are same as rejected. Agoda customer care caanot do anything. They must add more payment options like net banking. So, for Indians they should avoid the site for any booking.

Service
Value
Shipping
Returns
Quality
Thumbnail of user douglask438
1 review
15 helpful votes
December 11th, 2021
Verified purchase

I Purchased a 1 night stay for a hotel. Didn't end up using it. Tried to get a refund through customer service and got nowhere. Send Email with my booking number said they would send refund. Week has gone by and nothing has been returned. Cant talk to anyone no-one returns my phone calls. After looking at my Reciept Says There are no refunds. Really You Can Just keep People's money and if they have a issue and cant go to their booking you just keep my money, What a Rip Off! Who would do that?

Tip for consumers:
don't use there rip off artists. No Refund policy. Your a booking company. if you don't use what you bought you should get a refund. Dont USE!

Products used:
booked a hotel.

Service
Value
Shipping
Returns
Quality
Thumbnail of user eddier591
2 reviews
0 helpful votes
February 27th, 2024

I tried to book a room, and the site said the room at that price was no longer available. And the transaction was canceled only to find out that I was charged and hour later after I had booked another room. They even had the nerve to say that it never happened. This is a bad site don't book here.

Tip for consumers:
They would not give me a refund.

Service
Value
Quality
Thumbnail of user stevenr2151
1 review
1 helpful vote
February 22nd, 2024

Website bumped up my reservation to a week later, could not cancel. Sent me an email denial with a no response email. Poor design, and no customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesw1407
1 review
5 helpful votes
November 30th, 2021

I had to get a refund from my hotel stay since the hotel had construction going on Sunday morning at 730 AM next door.
Agoda decided to jack up the 1st night's booking price out of nowhere and proceeded to refund a very dismal remaining amount. That's called Business Fraud and as a customer I can't do anything about it. Apparently Agoda can alter the price that you agreed to book at to have a advantage on refund amounts. You have been warned.

Thumbnail of user bm678
1 review
0 helpful votes
March 21st, 2024
• Updated review

Total scam. Agoda showed us a rate of $200 a night while in Japan. We booked the hotel and stayed 3 nights no problems with the booking only to find out they charged us $900 a night. Grand total around $3000 for 3 night stay. They will not refund the difference. This hotel has never shown to be $900 a night. Do not book through Agoda.

Overcharge using exchange rate
January 11th, 2024
• Previous review

Hello all! I strongly recommend you use a website other than agoda. We booked a hotel using agoda and they overcharged our account by $2000. The amount we agreed to was not what was deducted from our account. Bonus… we paid $900 a night for a $200 a night hotel that was certainly not a 5 star hotel. Polished turd for an overpriced rate! Sign up, agoda is happy to charge. Who needs to go on a cruise when agoada can charge your entire vacation for one night of stay? Good luck! Worst business model in the travel arena. Spread the word. Don't use Agoda.

Tip for consumers:
Travel industry rep… I won’t be advising people to use agoda

Products used:
An overpriced hotel

Service
Value
Shipping
Returns
Quality
Thumbnail of user willh528
1 review
0 helpful votes
January 26th, 2024

I was double booked for a stay at hotel which was their error. They are refusing to refund my money for their error. I have emails to as proof also

Thumbnail of user tsukima76
1 review
0 helpful votes
February 19th, 2024

My girlfriend and I booked through Agoda and holy $#*! save yourself the trouble and don't book through these scammers. Sure the price is nice and cheap, but you're literally praying to god that you win the lottery and they miraculously don't cancel on you. Called customer service and you're met with an outsourced employee that was unprofessional and hung up on us.

Thumbnail of user joew1563
2 reviews
2 helpful votes
February 15th, 2024

Worst experience no one should take their service till today they have not refunded my money no holiday company takes more than 7 days to refund. They are litrally taking more than 45 days they say that also excluding the holidays and saturay sunday litrally this is not mentioned on their site only you will come to know once you are there in their refund trap. Litrally a froad company its been 45days that my hjoliday money is in vain and these people has no response worst service ever.

Service
Value
Quality
Thumbnail of user waynej432
1 review
0 helpful votes
November 13th, 2023

Its really sad to say that, on the Agoda website they charge a high amount for booking hotels, and believe me its not even worth of 3star hotel, they don't even verify the property, I don't recommend this for business travelers solo women, it's disgusting and annoying, the number which is provided@ confirmation receipt, no one picks the call.its big scam with huge commission involved in, its zero customer service

Service
Value
Quality
Thumbnail of user gianfrancop8
1 review
0 helpful votes
September 9th, 2023

I booked 1 room for 2 night at The Base Central Pattaya Thailand from 09 September to 11 I received my booking confirmation email
Paid to Agoda but when arriving at the property no 1 know about my booking and not keys available no phone was available to contact the property only the email address
I send email notifications but no one replay
I send email notifications to Agoda but no one replay at the end I have to find a different accommodation and pay again
I want my money back
At the moment no one contacted me
Hope Agoda fix this issue and repaid my money back

Tip for consumers:
I have booked so many time whit Agoda this is the first time something go wrong but no one help me

Thumbnail of user oscarm270
1 review
3 helpful votes
December 18th, 2021
Verified purchase

Tried to cancel a hotel stay due to Covid19 surge. It is impossible to get an actual person on the line. The app puts you in infinite circular loops, the phone line gets you in bot loops as well and hangs up on you promptly whenever you reach a point where the system is no longer interested in answering your questions. If you are 100% certain you are going on a trip and want the cheapest of prices with zero service, use this rubbish, otherwise stay well clear of it. It's not worth the aggravation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user xmariastaline
1 review
0 helpful votes
January 19th, 2024

I Booked Through Agoda for a 1 day stay@ Queens inn Velankanni on 06th Jan 2024. I had booked the hotel including Complementary Breakfast, but to my surprise the Hotel charged me Breakfast, and i had to pay, then when i checked on my email and subsequently with the details@ the Hotel, the Complementary food has not be mentioned, The charges with food itself was cheaper at the hotel, and was expensive@ Agoda, They are cheating the customer and has no response from their customer Care

Thumbnail of user fionan64
1 review
0 helpful votes
December 21st, 2023

I booked with Agoda for Philippine while checking the room the travel partner Orient Pacific charged me for the same hotel same date & same name. The hotel even requested for refund., all these customers services has same stories 48 hrs will resolve, more than 2 months nothing has resolve. Do you think I will do business with them anymore? Apparently,Agoda has all these travel partners not in sync with them. If I use booking.com, they will remind me, are you sure? U are booked already. At least the website is not flaky. I have group booking for New York paranoid to even click Agoda website. Don't trust them anymore.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackc1064
1 review
6 helpful votes
December 10th, 2021
Verified purchase

Booked a trip to the cove in the Bahamas on 10-19-21. Trip was from 11-1 to 11-5. Said when booked free cancellation until 10-28. Cancelled on 10-27 & received a cancellation confirmation. On 11-15 I called & asked about my refund & was told it takes 30 days. Called back on 12-1 & they said they emailed their supplier to give us a refund. Not sure what that means as I booked & was charged by Agoda. I called Amex & disputed & will not have to pay but wouldn't use or recommend Agoda to anyone.

Tip for consumers:
Be careful & pay w Amex only

Products used:
Cancelled within time frame allowed & did not receive refund

Thumbnail of user josefinav16
1 review
0 helpful votes
January 25th, 2024

We booked our first Coron hotel with Agoda and promised to give us a seaside view as stated on the booking. But we were frustrated when we got a corner room with no view at all and the hotel cannot do anything about it.

Thumbnail of user daniellec514
1 review
4 helpful votes
June 5th, 2021

The hotel was nothing like it's portrayed! Pics below! I contacted agoda twice and was dismissed both times! Agoda did not care at all! Never called me back

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Guaranteed lowest price on hotels, resorts, hostels, homes & more, worldwide. Free cancelation on most rooms! Over 15,000,000 reviews to help you find the perfect place.

How do I know I can trust these reviews about Agoda?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.5
4,387 reviews
Have a question about Agoda?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business