AeroMexico

Although the flights themselves were fine, on our return trip home from El Salvador via Mexico City, Aeromexico delayed the San Salvador-Mexico City flight and it became impossible to make our connecting flight back home. This created a 10-hour wait for us. On the re-scheduled return flight they put us into economy seats even though we paid for premium economy seats.

After getting home, I asked for a refund for the difference between the economy seat and premium economy seat. Aeromexico offered a credit, which I probably can't use in the next ten months (the time allotted). I asked them to lengthen the time for using the credit. They denied that. Aeromexico claimed that they could not refund me in cash (i. E., back to my credit card) because they have Pesos and I paid Canada dollars. Well, they were able to accept my Canadian dollars. Their policy implies that they can never pay any foreign bills.

We had numerous emails back and forth. Aeromexico never provided me with a reason that made sense with respect to why they could not refund cash. Everything they said entirely favored themselves as opposed to the customer.

I will now only fly Aeromexico if I have no other reasonable choice. I encourage you to do the same.

On a side note, Aeromexico gave each of us (four males) two meal coupons for the 10-hour delay until the next flight. A lady with the same flight delay problem was next in line. Aeromexico gave her one meal coupon that had less value than what we received. Was this discrimination?

One of the two restaurants we were allowed to go to was outside of security, which meant we had to go back into a lineup to get back in. The other restaurant was inside but was Starbucks, which has limited meal offerings.

Disgusting, disrespectful and revolting. Complete and utter blatant theft. I continue to read the same reviews that have affected more people than should ever have been affected. Thieving corruption with no care of any human decency. I am beside myself an airline can stay in business. Some consequences need to take place.

This company ruined my vacation. Beyond being a big huge mess and cheap, they change flight time several times and do not get any responsibility, even if unexpectedly you lose your flight because you got an email 90 minutes before departure. Their system was down and got no help because employees are poorly trained and do not know how to handle critical situations. Coming back, the flight delayed almost 2 hours, changed gates 3 times at Cancun Airport and it took almost 1 1/2 hours to get our luggage! Their planes smell bad, windows are dirty, I found a disgusting curly hair on the pillow and before landing they asked me for the earphones be given back to them (argh...). This was so far the worst experience I had and would never recommend this awful airline to anyone. If you want to go on a pleasant vacation to Cancun, go by Delta!