Aer Lingus

The agents at the gate are incredibly hardworking. Aer Lingus has crooked overbooking policies. We booked our flight 7 months out and checked in 4 hours early. We were involuntarily denied boarding, causing us to lose 2 days of our vacation. They violated federal policy twice by not including a verbal or written reason as to why we were selected for IDB, and by not asking for volunteers to take a later flight in exchange for compensation. They have a 10 percent overbooking policy, one of the worst of all airline companies. We were thankfully refunded the maximum amount for our flights ($1350 each). However, one of the checks bounced, causing us to incur an additional fee from the bank. Customer service hung up on us after an entire hour on hold and then did not call back. We were last told to open a ticket for the bounced check. If not refunded in a timely manner we will be filing a civil lawsuit with the better business bureau. We will not be flying with Aer Lingus again and I strongly encourage anyone who is flying with them to get an understanding of FAA regulations.

I was very surprised to see anything less than a Five Star Rating for this airline! We had nothing but a 5 star experience round trip with Aer Lingus. Their flight was always on time, planes were clean, the attendants friendly and helpful, the seats comfortable with functioning monitors on each leg of the trip. The food provided on our long distance flight was delicious too. Definitely will fly with them again!

Worst experience ever. Better pay more and get a decent service then this. I never thought this would happen to a passenger, totally frustrated

Waiting 4 months for a refund for a flight that was cancelled by aer Lingus

I am only looking for a refund for flight nothing else

All I am getting in back in emails that flights are cancelled due to bad weather and end of story as if its my problem

This company is a joke Im down about 300 euro and they could not care less

I have a couple of emails which I will put on this site if I dont receive my refund from them in the next few days

If your looking for a flight from Dublin to Barcelona I would recommend another company that I used its vueling cheap and cheerful

I am flabbergasted that one of your airline partners, Alaska Air, somehow has the magical ability to offer connecting Aer Lingus international flights, and yet Aer Lingus' own site can't do that. To top that off, I just spent close to an hour with your chat support getting no help and no support. Your agent answered literally none of my questions. Every time I asked a question, I would get a random, irrelevant answer. If I asked what color the sky was, your agent would tell me what he ate for lunch. I asked about connecting flight abilities through your site, and your agent responded with not being able to confirm airfare prices. Uhhh, what? I never once asked about prices. The entire convo went on like that and only left me feeling utterly frustrated and determined to never fly with Aer Lingus. I... I'm just flabbergasted that it's 2020 and your system can't show me connecting flights, but your partner's website can show me connecting Aer Lingus flights. And I'm flabbergasted that I just spent so much time out of my day chatting with your "support" only to be led in circles endlessly. And the actual response time? There was one point where I waited TEN MINUTES for him to reply, in the middle of our chat. Did he take a break? Go to lunch? Fall asleep? I don't know, but you'd better believe that when he actually came back to the chat, he certainly did not answer my question for me. Such a huge disappointment. Why can't your site show connecting Aer Lingus flights when your partner's website can show connecting Aer Lingus flights? And for the record, I'm seeing the exact same flights on both sites, it's just that Alaska offers to book it as a connection under one reservation, whereas Aer Lingus does NOT offer connections and requires you to book 2 separate reservations. It makes no sense. When traveling with animals and family members, having separate reservations becomes a MASSIVE hassle and headache. Not to mention traveling with animals under DIFFERENT reservations. Do better. It's 2020. Your partners are outshining you on your own flights. And train your chat "support" employees better. I never once felt like I was taken seriously, that actual thought and time was put into answering any of my questions, or that I was any sort of concern to your chat support. I felt entirely brushed off. Your employee did the absolute bare minimum, which is not acceptable. When I contacted Alaska Airlines online chat support, they answered every single one of my questions quickly, promptly, and professionally. No one disappeared in the middle of the chat. No one gave me vague answers. No one gave me answers to questions I never asked. Just do better. It's sad when your partners outshine you on your own flights.

Understood my sudden illness in Dublin, booked me the next morning with no charge, arranged hotel for me, all with a fine attitude for the passenger.