Needed to cancel an order; contacted customer service and in just a few minutes it was taken care of! (in 253 reviews)
Detailed Rating Summary
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My pjs shipped super fast, and when they came in they were neatly packaged in a black "Adore Me" box with tissue paper wrapped around them. They were amazingly soft and cute! I was also thrilled that the bottoms were not too long since I'm only 5'4" and usually most pants end up being too long for me. These were incredibly cute, comfortable and sexy. My only complaint which is not a big one is that my girls didn't really want to stay in the top when I was sleeping. This was due to me getting a Medium rather than a Large. My wish in this case is that you could order a different sized top from bottoms since I usually wear a larger top than bottoms since I'm a little more well endowed.
The Bras and Panties fit tailor made even though I am a plus-sized Woman. They are Sexy and Beautiful as well as Comfortable :) I am Very Pleased and I Highly Recommend Adore Me for Plus-Sized Women. They also have a Beautiful Selection.
Picking your own set of lingerie and having it delivered right to your door is so fun! For $40/month for a bra and panties, it's a deal for sure. They're the right size, same as the picture and everything you expect.
Great customer servicr, and quick delivery!
All of my items arrived in a timely fashion. One item didn't fit but I sent and back and received my exchange within a week. I'm loving this company. Now I can have matching underwear. Having some great cotton matching underwear/ bra sets would be great. With the job I have wearing all this lace is no good.
I loved my new set I got from adore me. I am a bigger size up top, so finding a bra that fits me is nearly impossible. Especially one that is cute! But they have tons of fabulous designs for my size. I was worried it wasn't going to fit me right, but when I got the bra in the mail, I tried it on and I have never felt more sexy in a new bra in my life! Thanks!
I normally wear a 34C in bras. These run a little different. If it is lined I am a 36D, If not lined a 36C. The panties run true to size, but the bras, corsets (Just a little small(. Now for the good stuff: THEY ARE OF GREAT QUALITY and super fast shipping. The box is so pretty & the wrapping so beautiful. Customer service is fantastic!. ONE THING: you WILL save $$ on being a VIP, However you must LO IN your account before the 5th of each month to "Skip" an order for a month if you don't want anything. If you don't ,you will have a store credit waiting in your dashboard fr a purchase. They actually will send you a new set before they even rec'v.the return. Returns are free and very easy. It's hard to not want something pretty every month. Lol I would HIGHLY recommend. Terri
I would like to cancel my VIP membership in ADORE ME. Even receiving the mail and follow the instructions, I still can't find the cancellation membership from the account. Is there anyone can do this for me? I tried calling and sending emails. Still no avail and even if someone is available, I kept getting on hold and hanged up from them.
I have been shopping with AdoreMe for a year now. I am in love with the styles, colors, prices (as a VIP), customer service, rewards, & most of all...the fit. I truly enjoy their closet. Helps me from losing an arm or leg like I have with Victoria Secret.
I ordered a set from Adore Me, and then noticed a monthly charge of $39.95. I called on the 7th of the month to confirm where the charge came from, and to receive a credit for this amount. When I called to get it resolved I was told that the final charge could not be resolved; I had to wait to speak with a manager after the 15th of the month because it had to be after the payment cycle. I called back on the 20th and requested to speak with a manager; I was told that the manager's name is Brittany but she was not available to speak with me. I was told that the date of the 15th was not true. I was then told that I would need to buy something to use up the $39.95 before I could unsubscribe (and not get another charge), otherwise the amount would be for forfeited. So now I either have to buy something that I don't want, for $39.95, and then unsubscribe or lose the money - there is no option to get a credit.
My advise - don't buy from here! And especially don't accept the offer for VIP membership!!
And by the way, the person then hung up on me when I asked to wait for the manager to become available to speak with me on the phone.
SUBSCRIBE BEWARE! The quality of the product is average, but it is congruent with the price point. However, the customer service leaves much to be expected. My last shipment was lost in transit somewhere, however the tracking information was convoluted and it was not clear how to follow up so I decided to call AdoreMe. I called twice, the first time I was on hold for 20 minutes before there was an answer and I was put on hold again (no hello or acknowledgement, just a pick up and pres the hold button again), then I was on hold another 5 minutes before the phone just disconnected. I called back and held for 45 minutes before getting a live person. While holding, I decided I would cancel my membership but there is no quick way to cancel your membership. They make it super easy to skip months, suspend your membership for two months at a time, and get refunds (I suspect this is so they can boast inflated membership numbers). The only way to cancel is to call or send an email (see above regarding problems with trying to get someone to answer). I have a problem with companies that are very accessible when you are giving them money but unavailable when there is a problem. Further, I attempted to post a comment on their facebook page and they review all posts before allowing them to post.
37 Questions & Answers
Some of the sizes do get restocked around the beginning of each month. Thank you for your suggestion regarding alerts, we are definitely looking into this possibility.
Let us know if there is anything else we can help you with.
About AdoreMe (from the business)
Our Story: http://www.adoreme.com/our_story.html
How The Membership Works: http://www.adoreme.com/how_it_works
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