Needed to cancel an order; contacted customer service and in just a few minutes it was taken care of! (in 251 reviews)
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They don't tell you about the monthly fee, and then charge you on the down-low the next month. They refunded me for the month i realized what was going on, but not for the previous month. They are impossible to contact on the phone, as they have ridiculously long wait times. They won't cancel my membership, even though I keep emailing them. I literally ABHOR this company. Not to mention, the one item I did order (in a size larger than I normally wear) was WAY too small.
I have tried to cancel for months now but since this company is super unprofessional, they make it as hard as possible for you not too. Do not fall for the product, they are scam artists waiting for you to put in your CC number and charge you all year against your will. I personally regret giving this business my hard earned money
The products I have ordered are just lovely, well made an fit like a dream. I have 3 more items I wish to purchase however customer service has been non-existent, I have been on hold several times for past 15 minutes either to be hung up on before anyone speaks or it just keeps ringing until I finally give up. The issue I want to change my method of payment. I have a new card but it refuses to let me enter it and always reverts back to the old one which has been canceled due to suspicious activity in my account. It says add new card, I enter all the new information, but it will never let me change it. This is the second e-mail I have sent the last one said I accidentally swiped left, what does that mean? It was not even in the e-mail but in the heading! Please someone call me or get in touch with me so I can change my payment information and continue ordering from this site. I wish customer service was as good as your products... HB Clark
Had to send the first set back--that experience was flawless! The XL panties too big and long line bra band 36 too tight. New set L panties perfect fit, 36 band perfect. I loved it and so did my hubby boy was he surprised! Will definitely be back for more sets. FINALLY, I can find beautiful and reasonably priced lingerie in my size.
Just one complaint: AdoreMe needs to do really UP their email response time. It took a week before I received a response and I sent 2 emails!
You're really the best kept secret. Initial purchase was for my wife at Christmas. Bought four sets. She absolutely raved about how they were made for actual women and not airbrushed models. She (and I) had been purchasing from the other place for years. She was thrilled that your brand "Adored Her" the way they fit. Followed up with another set for her birthday. Needless to say, she's a happy woman and I'm a happy man!
I have really enjoyed buying from AdoreMe. The selections have been awesome. I am hoping to see more variety in pastel colors for future purchases. Quality is definitely there in material and style.
I absolutely hate Adore Me. I was on hold for 20 minutes because it was saying when I checkout that I cannot use a "prepaid card". Lady on the phone told me I can use any other card than that one (of course). So I tried another card and that didn't work either. This website/their customer service is bull$#*!.
My order came quickly, the whole presentation with the box and wrapping was so cute and made me really happy. The set I bought seems very good quality and fits me really well! Looks awesome on me. It was delivered in good time. Good value for the price. Beautiful bras, even in larger sizes. No complaints!
I ordered two bra and underwear sets off of AdoreMe for $60, which is completely unheard of for my size (34G). I got them quickly and love how they both look on me. Definitely makes me feel confident and sexy in my own body. Also I love the VIP program for special offers.
My pjs shipped super fast, and when they came in they were neatly packaged in a black "Adore Me" box with tissue paper wrapped around them. They were amazingly soft and cute! I was also thrilled that the bottoms were not too long since I'm only 5'4" and usually most pants end up being too long for me. These were incredibly cute, comfortable and sexy. My only complaint which is not a big one is that my girls didn't really want to stay in the top when I was sleeping. This was due to me getting a Medium rather than a Large. My wish in this case is that you could order a different sized top from bottoms since I usually wear a larger top than bottoms since I'm a little more well endowed.
The Bras and Panties fit tailor made even though I am a plus-sized Woman. They are Sexy and Beautiful as well as Comfortable :) I am Very Pleased and I Highly Recommend Adore Me for Plus-Sized Women. They also have a Beautiful Selection.
Picking your own set of lingerie and having it delivered right to your door is so fun! For $40/month for a bra and panties, it's a deal for sure. They're the right size, same as the picture and everything you expect.
Great customer servicr, and quick delivery!
35 Questions & Answers
Thank you for reaching out!
Here is how it works: every regular priced set you buy on the website counts towards our Buy Five, Get The Sixth Free deal. You get 200 points for every full regular priced set you buy and once you have 1000 points (it will show in the bra counter in your account), just add any $39.95 set to your shopping bag, proceed to checkout and click on the "loyalty Free" option.
Please let us know if there is anything else we can help you with.
About AdoreMe (from the business)
Our Story: http://www.adoreme.com/our_story.html
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
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1-800-433-2367 (8:30-8:30 M-F EST)