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Claim Your BusinessABCmouse has a rating of 1.73 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ABCmouse most frequently mention credit card, customer service, and free trial problems. ABCmouse ranks 345th among Kids sites.
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My 4-year old loves ABCmouse. She loves to sing along with the various alphabet songs, she knows the character names, and she particularly loves talking about how many tickets she has. She has definitely really leapt ahead in her letter recognition and general understanding of the alphabet since she started playing. We did try the personalized assessment (which costs extra) and found it was not really worth it -- it didn't actually change anything in the base app experience which is where our daughter spends all her time. But the base app is pretty fantastic.
Over the last six months of using ABC Mouse I have had to call customer support seven times for lessons not working, audio issues and bugs. My son is only five years old and it was a big inconvenience for both him and I. The fifth call was to a manager about the website and even though the manager listened to my complaint, no fixes were made to the account or lessons. Every time I had an issue with a lesson not working the agents bypassed them and they were never fixed.
I cannot believe this business is still able to advertise. It's just a scam. I cancelled back in 2019 and after receiving an email to update my credit card info, I looked and have been charged $59+ every year! No emails, nothing since. I tried to get on the help chat - waited forever and then website started glitching. Switched from safari to chrome, worked for about 15min, same process, then boom - glitched again. Absolute scan. Company is worthless and should be ashamed of themselves + the companies that advertise them.
Tip for consumers:
I hate this company.
Products used:
Hardly used because it glitched so much. Didn't see the value so I cancelled and FOUR YEARS LATER AM STILL GETTING CHARGED!!
Over the last six months of using ABC Mouse I have had to call customer support seven times for lessons not working, audio issues and bugs.
My son is only five years old and it was a big inconvenience for both him and I.
The fifth call was to a manager about the website and even though the manager listened to my complaint, no fixes were made to the account or lessons.
Every time I had an issue with a lesson not working the agents bypassed them and they were never fixed.
Tip for consumers:
N/A
Products used:
website
This company is a complete scam. They store your card info and charge it without notification either before or after. When asked about it they say you should be checking your bank charges. Upstanding companies notify you of upcoming charges. SCAMS hide behind you should be monitoring. It's embarrassing how terrible this company is.
My daughter kept getting frustrated with this app because of all the glitches. She plays games on her new ipad all the time and nothing else is this glitchy. Two months after I bought it, she won't play it at all, so I go to cancel it... and it is SUPER hard to cancel. The website gives you a circular run-around. Looks like even if I cancel, I won't get refunded even partially for a $60 yearly subscription. I hate them.
0 STARS. This app fraudulently charged my credit card this year after canceling the subscription in 2016! What a headache, no one answers customer support. Finally got someone on the chat option who acted like he was doing me a favor. To top it off, I had to then spend more time on the phone getting a new credit card number. DO NOT GET THIS APP.
First off i started abc mouse in February march they didnt take anything out. THESE COMPANIES ARE GOING THROUGH PEOPLE ACCOUNT TAKING MONEY BECAUSE THEY LOSING OUT.IF THEY DONT FIX THIS I WILL BE TAKING THEM TO COURT.
Terrible educational app/site that takes money w/out notification. Been charged for 4 years with only a record on my paypal account, but nothing else. I never signed up, but tried the free version for a week, just to find out what a waste it is. There was no clear notice of upcoming charge upon trial, and no notification for an upcoming charge. The app is super annoying with loud squeaking sounds and lots of repetitive images. I recommend to skip this one if you strive for true education and want to avoid fraudulent charges.
I signed up for the 3 months free subscription and had to give my credit card information. Immediately started receiving a bill for $9.99. Tried to contact, but always received " We are receiving high volume, call back later." Well I was billed for 2 months and NEVER completed registration. Do NOT sign up unless you want it for life!
Wish I had seen all the "Scam" reviews before I gave them information.
My kid didn't get much from this games were pretty boring. My kid hasn't been on since 2020 today 3/27/23 i see a charge on my banking account for $59.95. So I call several times because they were to busy and asked me to call back then they hung up on me. Come to find out they put you on auto renewal and they can get there money through your google pay. So they had been charging me for the last three years and told me that technically they weren't supposed to give me a refund but since the charge was that day they were able to help me out. Didn't matter that my kid hasn't been on it in three years watch out they are crooks. Make sure you turn off auto renwal that they don't tell you about
My 4-year old loves ABCmouse. She loves to sing along with the various alphabet songs, she knows the character names, and she particularly loves talking about how many tickets she has. She has definitely really leapt ahead in her letter recognition and general understanding of the alphabet since she started playing.
We did try the personalized assessment (which costs extra) and found it was not really worth it -- it didn't actually change anything in the base app experience which is where our daughter spends all her time. But the base app is pretty fantastic.
Products used:
ABCmouse
My kids love ABCmouse.com! They have been learning so much! (Picture is a number word that my son traced)
My husband and i were looking for an online learning platform for our four year old when i came across abcmouse via youtube. I quickly whent to the sit, filled in my details but didnt go through with the registration. I had a little hunch to further research on other sites for a comparison before committing to ABC. This was two or three months ago, to my surprise im being debited. Went to the bank to do a reversal but later that day they re-debited. Please help, how do i get out of this?
We were trying to delete abc mouse for hours and it kept telling us to go to the app store or itunes when we ended up having to go to paypal to cancel if you were also like us and trying to get rid of abc mouse for a long time after they charged us even though we didn't use it i saw so many people get trapped in this cult like app and since i found out how to escape USE YOUR PAYPAL GUYS DONT GO TO APPLE anyways i would never recommend this trash to anyone else wasted 6 hours of my day
Don't believe the actors in the adverts.
This company will take your money and run.
I've been trying to cancel my subscription now for 3 months and still not able to shake them off.
ABC mouse is a good learning site for young children. DON'T try to take advantage of an offer, if you are already signed up. Obviously adding and subtracting is not a strong point of the accounting office. There is NO SERVICE regardless of how many e-mails you send. I cancelled my subscription after being ripped off for $60. They should be ashamed of themselves. You are only big for so long... ask Levis, Playtex, GM! What goes around com, es around.
Why did ABC Mouse change their layout? It was so easy. Now you have to have a workshop just to put in lessons for your kids because it's too hard to figure out unless you work for ABC Mouse. But I've called them too and they had a hard time walking me through the first lesson. I have spent HOURS and HOURS trying to figure out your new updated version of ABC Mouse. It was SO easy for the teacher if they were working on a certain letter, number, or sight word to just simply click and drag to your lessons. It would put everything for that letter, number,... with it - no wasting time searching for each thing that begins with the letter or number you are working on. It was SO simple. Now I am totally confused. My kids use to LOVE ABCMouse. Now, it takes too long to create lessons. PLEASE BRING BACK THE OLD VERSION! I know it's free to teachers (as they have reminded me) but I'm definitely not going to recommend this version to parents if I can not create the lesson successfully! Please change it back to simply! A teacher's job is tough enough,. We don't have time for this!
Never heard of this company and I have no small children. 3 months in a row they hit my account for 9.95. The bank keeps refunding my money canceling my card and sending me a new card but they can't seem to stop them from hitting me again. One more time and I am going to have to close my bank account that I have had for 20 years. I can't keep having to cancel my card every month because of this.
You've been charging me for months I haven't even used your guys services. I can not cancel my subscription I've tried numerous of times I even sent you've guys an email. No one has gotten back to me
I signed up on promotion for a 1 year membership. Then without ANY communication from them they charged me a second year without my authorization or knowledge. Of course they wont give me back my stolen money and won't respond to numerous emails. The app is useless and nothing like they advertise which is why I did not renew my subscription.
Auto renewed a inactive account that no one was using and started charging me again. After multiple emails asking for my money back and account canceled. I was told they don't do refunds, but have no record of me trying to cancel. I have tried many times. They have no problem taking money for something that's not getting used but wont give the money back. Do not get caught up in their BS this is a joke!
They suck you in with a supposed free trial, but then start billing immediately, and nearly impossible to get out of it... You have been warned!
ABCmouse is cute it was good my kids love the learning path. It is good my third one loved the classroom! Picture is a apple my son coloured and he earned 3 Tickets!
Like others on here I canceled my account last month and they still charged me just 2 days ago. I emailed them and politely asked them to stop charging me and refund my money. I'm going to have to go to my bank and dispute charges. Save yourself some aggravation and avoid them at all costs. The app was horrible it kept crashing. So not worth $9.95 a month to be aggravated.
I love ABC Mouse and highly recommend. The only reason I'm giving them a 4 is that upon sign up, which comes with a 30 day free trial (or was it 2?) either way, risk free, it asks if you want to lock in a special rate. I did, but it charged right away. I contacted support who DID refund me, but they said they usually don't give refunds. I'm BEYOND grateful that I did get a refund, but I think they need to better word the offer as I see it's a huge issue.
Sidenote, I cancelled my subscription through no fault of theirs. My daughter is just too young and the moment. Will be returning though!
Misleading pricing. Website doesn't say you'll be charged tax. No free month, I was charged almost right away without notice.
ABCmouse.com helps kids learn to read through phonics, and teaches lessons in math, social studies, art, music, and much more. For kids age 2 to Kindergarten.
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