24PetWatch

It was brought to my attention by a fellow diabetic dog owner that if you want to add a medical condition to your dog's records and indicate that they could need life saving medicine within hours, it will cost you $25 to ad this info?!? I called their *******424 number and confirmed this. That's very disappointing to put it politely. Shame on them. Their competitors do not play that game. They need to change that.

I've moved and tried to update my contact information for my dog's microchip. The only way I can "unlock my account for editing" is to purchase a $100 lifetime plan that claims to include a bunch of services for which I have no need. Basically my dog has a useless chip that won't get him home. He got this chip at the animal shelter. It's pretty low of 24petwatch to take money from a nonprofit for their useless product.

Complete scam. I spent over 600 on the insurance alone in the first yr. After spending over $800 in pet bills I only received $85 back. I was under the impression that certain things were covered that were not. My dog had an allergic reaction to a vaccine and when I put in the claim they said "could've been prevented" didn't get reimbursed for that either. DO NOT get this insurance. They will rob you.

Took forever to get into the site and then crashes, won't load pictures, overly busy front page and generally a mess. The site won't allow me to upload a picture saying that it is too big. Very hard to get on and they just want to up sell you on "protection plans" and pet insurance that they also sell. I would not have had my pet microchipped with this companies product if I knew. When I called for assistance to their help line, I waited 15 minutes then call was dropped before the end. If he is every lost, good luck getting on the website or service to be able to contact me.

These people do not have your pets best interest in mind. Rescued a kitten and because on her initial wellness visit it was noted she had loose stools, she will never be covered for anything GI related. You don't need to be a Vet to know that stress when adopting can cause issues like that. And she's a kitten. Transformation through the early months can exhibit similar results. Unfortunately for my kitten, that is not of their concern. Even with a phone call and letter from my Vet stating this is not the case that she has diarrhea. So now she won't have insurance her whole life because no one else will take her with this "preexisting condition " that she never had.
1 star only because it was needed to submit review.

Wont let me add my address, says it doesn't exist. How can my pet be returned if they won't accept my address? Then when trying to add a new pet, colour is a required field but they don't have her colour, and won't let you go forward unless you hit "other" - which isn't actually in the drop down list. So I have to say she's a colour she isn't, or can't register her. Then it's also required to choose the clinic she was chipped, but there are zero options in the drop down box, they tell you to hit "other" if I don't see my clinic, but again, there is no "other" in the drop down list. So I can't even register my second pet, and if my first ever gets lost, they won't know where to return him. Garbage site.

Please Beware! You will NEVER, EVER, EVER receive payment for anything no matter how much documentation you submit. I've paid for 2 years of insurance and NOTHING has ever been reimbursed. They find loopholes to reject your submissions! They find reasons not to cover exams, emergencies, wellness (even though I am paying for wellness coverage). They are horrible and not worth a penny!

We've had this insurance for our pit bull for 5 years. In that 5 years we've tried to make 2 claims, both denied. Be smart and take the money you would pay for this worthless insurance, put it in a savings account and at least get interest on it, and have the money to pay for your pets care.That won't be denied!

Smells like a scam to UPSELL you. I paid for the chip placement in my pet a one-time fee. Now they are trying to convince you to upgrade your account for one year fee of $49 following yrs $20.00... Lifetime fee of $100.00. Or the Lifetime Plus for $200.bucks... Better to remove the chip from my pet and go with a legitimate company...

Charged $100.00 when it is free to register. On the scale of fraud! No where on the sight does if give you the option to register for free after the microchip is given.

Scumbag of a company. Your pet died from cancer and you had to euthanize her? Too bad. That's considered "elective" and not covered.

They overcharged me and just transferred my dog ownership to someone else without even asking! I'm in shock and disbelief!

I called to purchase the lifetime protection plan. I agreed to pay for that and specifically said no to any other extras. Yet I was billed $22.85 for a bone tag with the chip number. I already have a tag with the number. I specifically said no, but was still billed. I called customer service and they refused to reimburse me.

Unless you buy a plan, this company only sends out an automated notice once a day. My dog scaled our fence and got out at 7, was found at 7:30 and back home by 8, but by NOON I still hadn't heard from this crummy company. Home Again gets much better reviews and gets in touch in a timely manner regardless of whether you buy a plan or not.

When I search on the chip number within my org, the interface doesn't show the animal that is registered. Submitted a request to add a serach by name, never got a reply, nothing changed. Also could not find a setting to share the info with the finder. Found that it is set to No by accident when did a general search.

I have been paying into this insurance for the last 8 years. Last year my dog was tested for pancreatitis which cost me over 500. I got my Vet office to send the invoice twice, just to make sure they got it. My vet also sent it to me so I would see what they sent. It was all in order, everything was there. I knew they did direct deposit so I left it at that. I was busy working and had very little spare time and I forgot about it. Fast forward to this year-I looked back into my bank account to make sure they paid me as my dog needs another procedure. I ended up calling them and they claimed "no" claims came through on my account. The receptionist told me that if I could prove they sent it I may be able to get my money. I talked to my vet and they sent me all the paperwork they had sent them but, that wasn't good enough. I had to have the fax receipt. While I'm waiting for the vet to send the fax receipt I receive an email stating that my claim was rejected due to it taking too long. (4 days)! This has to be the worst pet insurance company ever! My policy is up to $52. A month and I've never gotten anything from them. The procedure my dog needs now is his teeth and they don't cover teeth, so I'll get nothing for that either? Theives!

Stay away from them. They make you do a million steps, but then don't cover anything. By the time they supposedly process everything it's time to pay them money. Win win for the scammers.

When I asked my vet to microchip my papillon puppy I neglected to ask which chip they were using. I assumed it would be reputable. I was wrong. When I registered the chip number I wanted lifetime enrollment and none of the other services they offered. I was quoted $200 for lifetime enrollment. In comparison AKC Reunite is $20. I refused to pay 24 pet watch and enrolled in the AKC Reunite because they will enroll any chip number even if it isn't one of theirs. Later the Pet Watch price was $85 and they then explained the higher price included training videos. I wasn't told that originally. After 30 years showing and titling dogs in obedience and breed completion, I don't need $115 worth of training videos! After a year, they tried to charge my credit card for some on line vet program without my permission. Luckily I don't have the same card number and asked for confirmation that my $85 payment was for lifetime enrollment. I got an email saying it was, but I have no trust in these people. I was so disgusted by this that I switched to a different vet. I got a very good quality ID tagless collar from AKC Reunite and am confident my dog will be protected in spite of Pet Watch.

Absolutely awful experience with this company so far. The agents are rude and they will scam you if you are not careful. I had to call in to register my pets microchip because of an issue on the website (this is likely on purpose so they can take advantage of you), on Wednesday November 9,2022. The agent ( was told her name was Semiyah by the second agent who said he couldn't help me) told me the final step in the process of registering my pets microchip was purchasing a package and convinced me that I needed the lifetime package and said she also couldn't share anything with me to look over until I completed the process (i. E. paid). She was deceitful and led me to believe I needed to purchase the plan in order for my pet's microchip to work. When I was sent the details of the lifetime package later I realized that this wasn't true. I DO NOT want or need this lifetime package. I tried calling in the very next morning at 8:00 am and was told only the agent that sold me the package could refund it and she wasn't in yet but would call me later, she never did.

I adopted a rescue with a chip. The shelter said it had been registered with FoundAnimals, now owned by 24PetWatch. I called to update/transfer contact info and was told that this was only possible if I paid $49/year or $199/lifetime. I said I thought it was free (their website states this in multiple places). No, said Matte, the agent. He fast talked me, saying I should pay now, over the phone. I said I had to think. He was annoyed. I did some research. I called back, got another agent, who apologized (good cop, bad cop?) and said that was not true, that transfer and registration are FREE. This agent was transparent about it and said there had been other complaints. Nutshell: YOU DO NOT HAVE TO PAY to transfer chip info or register your chipped pet. The paid options are for add-ons (which the new agent did try to sell me), but this first sketchy guy made it sound like they will not contact you if the chip is scanned on a lost pet. He lied, flat out. BTW: I called back to get more info about the chip. Spoke to yet another agent who ALSO said because I hadn't paid I would not be contacted if the pet was found! Only after I interrogated him did he reluctantly admit that was not true. This is obviously company policy (and pay must be heavily commission-based). This is on 24PetWatch, not just individuals, lying. Now, I am very nervous about them. Their practises are not just unethical, but probably illegal.

They won't give out info of owner so are 100% USELESS. A SICK JOKE. NEED TO BE SUED OUT OF EXISTENCE

Do not use this company they help steal pets they have lied to me I am disabled blind and my service dog is taken and they helped take himThese people are thievesThey help steal my dogDon't trust these peopleThey'll take my dog it's bull$#*!

We have a cat they took in after previous owner continuously dumped him on our block. Another woman on the block said she would take him, but needed to save money. So we took care of him for several months and then, after never hearing from her, took the cat in and legally adopted him and got him microchipped. It was nearing a really bad winter and we wanted to make sure he would be safe with all the bad weather.

Recently, this woman tried to STEAL our cat, Oreo. Its been well over two years since he was adopted. He is an outdoor-indoor cat (I don't like it, but the whole neighborhood knows the cat and watches out for him. He gets VERY angry when not allowed outside, and destroys things and attacks the other cats) who is very friendly with the whole neighbourhood, and this lady just picks him up when he wanders by her yard and took him to the vet, and CHANGED HIS MICROCHIP INFORMATION.

She was allowed to do so because she paid them a membership fee, while we had the free version. They did not check for legal ownership, did not try to call the number, or contact us in ANY way.

They did not even change it the woman's information, she gave them her son's girlfriend sinformation, and they used that to change the microchip.

We now have the cat back, but when we tried to change the information back, we were told they would need us to buy a membership to do that. When asked why that would be needed, since the company was the one who neglected to check the owner information and was the reason it needed to be changed, they told us, "we don't get involved with ownership disputes."

Horrible. No care in the slightest.

Absolute scam, and no care for who has your pet as long as they get their money. Find another company that won't sell your pet.