1-Save-On-Lens

Every time i use this co i get fraud on my card! They were the only place i used my card it has happend every time i have ordered so i will not be using them any more not worth the headache.

I have been a consistent and loyal customer of this company over a decade. My lenses have increased in price by 10% over 1 year and 22% over 2 years. Their prices used to be competitive so I didn't bother to price compare. They are charing $120/box for the same lenses that Costco sells for $86 and other online retailers sell for around $73...many examples demonstrate that they are more expensive than their competitors. They also take a long time to process and ship orders and haven't updated their website functionality in a long time. Very disappointed. They've lost a customer.

Always come back here to renew my contacts. Even with my complex prescription they have it in stock. I normally pay for standard shipping but if you need them quick, you can pay the extra $20 and it comes in 2 days. Not the cheapest site for sure but it is reliable.

Each time ordering the customer service became worse. I was a customer of 4 years but will not order from them again. I have found another provider. They were always rude but last week ruder and worst service ever.

They never told me they were back-ordered and never told me it was coming from Canada without tracking number. Before they used to send from Blaine WA. I would have never ordered if I knew this, because I needed the lenses fast. Now I have to wait about 5 days extra, not including their own delay. He told me you should have given us 1 weeks notice, but I did! I tried to place the order 1 week ahead but my card got declined and the rep contacted me thru email to address the problem. That was their notice.

And the service representative lied about Canada Post not using tracking numbers and tried to rip me off another 25.95 extra for express.

Their price on the Vertex Toric used to be 42,99 (the market price) but they got greedy and made it 45.99 while every other still charges 42.99.

Unnecessary problems.

Apparently when I placed the order, I forgot to enter in my apartment number. Their warehouse people caught it and called me to confirm. Happy they called me or else I wouldn't have received my contacts!

Very fast Express shipping. Paid $26 for overnight which was expensive but it came on time! Amazing!

They are super convenient and I have never had an issue with ordering or customer service. They arrive on time and even email me to remind me when I need to order new ones again. Saco lens is the BEST way to go if you need to order contacts.

Been coming here for contacts since forever. Always receive my lenses without any issues. Usually come in after a week. Would recommend for anyone who are in need of contacts.

I was very skeptical ordering my contacts online. I was really nervous about being scammed and losing my money or being sent a fake product ect... I've worn contacts for 20yrs now so I would know if it was. I put my order in and was told 2 weeks delivery because of my strong Rx. Three days later I got a call telling me they did not make my Rx in the brand I ordered anymore. But the gentleman did offer me a substitute brand for the same price. I looked it up on their site and the other brand was a bit more money but I didn't have to pay anymore. So that was pretty awesome to me! My only complaint was it took almost 4 weeks to get them. But they are the right ones and they fit perfectly. I will definitely order from here again. Just make sure you give yourself enough time for delivery so you don't run out.

I have been buying contacts from Save-On-Lens for years. I always thought they had reasonable prices and quick shipping. However, I recently ordered one box of contacts (my prescription is the same in both eyes) to get me through until I get Lasik on August 9th. I typically do not wear glasses (not to mention they are broke and I have not gotten them fixed due to the fact that I will no longer be needing them).

I always buy Acuvue 2, -3.00, BC 8.3, DIA 14 with 6 lenses to a box.The contacts took about a week for shipping (I ordered July 25th and received them July 31st), which was fine. However, when I opened the box, I realized there were only 5 lenses in the box. Upon further inspection, I realized that three of the lenses were for my prescription and that their lot number matched the one on the box, however the other two lenses were a different prescription and obviously did not match the lot number on the box.

Of course, I emailed customer service (with pictures), stating that all I wanted was my money back. Their response was that I would have to return the box to their manufacturer, but if my claim was jusified I would only get replacement lenses if I made a new purchase or paid $10.00 to have replacement lenses sent on their own. Here is their wording from their email:

"We are sorry to hear your experience. Kindly note we are more than happy to assist you to identify the problem. All the contacts we carry are from the original manufacturer. Acuvue 2 is one of the the best one. We do not have any reports of defective lens associated with Acuvue 2. Please note this is a very strange case and we have never seen this happened before in our 18 years history.

The manufacturer will examine the contacts to justify for defective return. Kindly note should the manufacturer deems the lenses to be defective, the replacement lenses will be issued in the same prescription. If your Rx has changed, then the replacement will not work for you. The replacement contacts will be shipped with your next order for free, or, there will be a fee of $10.00 to ship it alone."

As I am receiving Lasik soon, this would not even be worth it as I would not get the new lenses for another week or longer, and will no longer need them by the time they arrive. Therefor, I simply wanted a refund for the faulty box I received. Their customer service told me my claim was impossible and laughable. Once again, here is their exact wording:

"Please note your claim is basically impossible. Any contact lens user would know this would never happen. Every patient knows a contact lens box has its own lot number. It is a laughable claim. If you want to keep insisting on your accusation, you will need to authenticate it by sending it back to the manufacturer for verification. You can't expect a refund without solid proof."

Ultimately, I will gladly send the box back, but request a full refund versus replacement lenses. I also straight up told them I will leave negative reviews to warn others of their customer service. All I can say is thank goodness I am getting Lasik so I never have to deal with ordering contacts again. I would highly NOT recommend ordering from Save-On-Lens, just due to the chance that if you have something go wrong, they provide you no help in fixing their mistake.

Ordered two boxes of contact lenses from Saveonlense on a Friday night. Sunday Morning, Visa was calling to ask if the purchase along with a $182 Taxi bill in SanFrancisco were legitimate charges to my bill. This is the only website I have used my CCard in several months. I would recommend not using a credit card to purchase from this site.

I re ordered lenses from save on lens as follows by hitting the reorder button:
Acuvue Oasys for Presbyopia (Bifocal) USD$ 49.49
Eye: left
Base Curve: 8.4
Power: -5.50
Diameter: 14.3
Add Power: 2.50

The lenses I received were:
Acuvue Oasys 1-day
US $88.97
Price per box of 90 Lenses

Below is the email I sent the company:
I NEVER RECEIVED the lenses I reordered.
Someone else probably got my order and I was charged $100. I did not order and the company would not send me the contacts I ordered unless I reordered them again. I am a long standing customer and not happy with how this transaction is being handled. I also have to pay for postage and a restocking fee of $10 (they did waive this for me).

I will returned the other lenses to saveonlens through their process you detailed for me but asked them to look into this mistake further. I paid for shipping the lenses back to them and was charged an additional processing fee of $18.95. They did not admit their mistake and took almost a month to reimburse me the $88.97. I canceled my original order and ordered from lens.com.

From my experience, the customer service has been pretty good. Apparently, when I entered in my shipping address, I forgot to put in my apartment number. The next day, a customer service rep called me to doublecheck the address since according to Postal, there was a possbility there was a # number, which indeed there was. If they didn't call me, then my package would have been sent back to them, which would be a nightmare. No issues with this company so far.

So i order my lenses, then they tell me they are discontinued, so i settle for a different brand. Then they tell me its shipped but i cant track it for a couple of days. Then i ask them to tell me where the package is and im being told it will get to destination in another week, So there is no 3-5 days delivery. So i wait for the package that never came even tho now the tracking number says its delivered! So now there are investigating with USPS for 10DAYS. So i dont get my money back and no lenses and i have to wait 2 more weeks now! So in total it will take month to solve this! This is the worst customer service ive ever had in my life! Terrible! I would never recommend! Scumbags!

This is the fifith time I ordered contacts from this site and I love my contacts. The website is pretty easy to use and customer service is very helpful. I use Acuvue Oasys and shipping is always fast, it comes within a week for standard shipping. I'll be a customer for life! :)

My experience with SaveOnLenses was positive. I phoned them when my order had no tracking number after 5 working days, and they were very helpful. My Focus Daily contacts arrived within 2 weeks of ordering. The comfortable lenses are of normal good quality, with an expiration date 5 years from now. SaveOnLenses was not the cheapest source, but they do not make us lie about having a recent contacts prescription. I get eye exams for glasses every year or two. Contact lens exams cost an extra $70. That is a big waste of time and money for someone like me who has been wearing contacts for 30 years and exactly the same type for 15 years. The only prescription variable for Focus Daily lenses is the spherical correction, which has hardly changed for me during the past 30 years. I had been wearing lenses that were 2 years past their expiration date. Too often those old lenses broke in half during removal, and the remaining half came out only a day or two later. So I am grateful to SaveOnLenses for improving the health of my eyes.

The are super fast! I accidentally ripped my lens and was on my last one. I ordered 2 boxes of Focus Dailies from them on Tuesday morning with the overnight shipping option and I received them the very next day. Thank you Save on Lens for saving my life! Their prices are quite reasonable too and I recommend them to everyone.

I recently purchased a 90 day supply of contact lenses from Sav On Lens. Not too long after placing my order I went in for my annual eye exam and it was determined I needed a stronger prescription. When I called Sav on Lens to see if I could exchange two of the six boxes that had never been opened they said emphatically no. Their policy limited exchanges to 30 days after an order shipped. This is very convenient for them but terribly unfair to the customer. The boxes I want to return are in perfect condition, never opened and very easily resold. However Sav On Lens was totally uncooperative and unwilling to exchange for my new prescription. I will never do business with such an customer unfriendly company again and I would advise anyone to stay away from them.

"Save-On-Lenses has REALLY poor customer service. It is fine if you are ordering and don't have problems with your order. I used to order from them all of the time. Then I had a change in my perscription and I contacted them to see if I could exchange two UNOPENED boxes of contacts. They never answered and so I contacted them again. They didn't respond, so I called them. Long story short - they told me to send the boxes back and they would refund me money. I sent them back and never saw a dime back. I will never order from them again!"

"DO NOT ORDER FROM HERE. I give the customer service a 0. I never received my contacts, which in the end was USPS fault. HOWEVER, them covering only 50% of product cost, not even 50% of the $8 shipping is complete BS. They also won't even budge from that. Clearly they need a bigger and better insurance policy if that is all they will cover. Not to mention it takes minimum two weeks to get the issue solved. I am irate and will never order from here again. I suggest you do not either."

I ordered from Save On Lens a few times, each time the shipping was rather slow, but they carried particular brand I liked, so I was fine waiting a little longer.

The last time I ordered, they sent me an expensive (100$ pair) lens that was clearly torn in the case! I called them, and after much debate on the phone, they agreed to refund me after they received the torn lens.

I sent it, with a signature confirmation to verify they got it. I received the signature confirmation (they got it!) from the USPS- but Save On Lens claimed they never ever got my torn lenses. I took it up with the BBB, who handles disputes- Save On Lens continued to claim they never got the package. I ever tried to come to an agreement that they would give me "store credit"- they refused.

Still want my 100$ and shipping back. =(